Leely Avis 

I orfered a dress and the day after, the event was cancelled. I had regular email correspondence with Marin who confirmed that 80% of the dress price plus the shipping fee would be refunded. This is noted on their website. I agreed and 5 days later the amount is back in my account. I cannot comment on the clothes but after reading the reviews, I had believed my money was lost. However, I can only say that the emails from Marin were clear and the money IS back into my account.

I didn’t check the reviews until after I have ordered with Leely and was very sceptical and disappointed, SO I was very pleasantly surprised when the dress showed up on my doorstep step not only on time but in a perfect condition and in the right size, it’s exactly like the pictures promised and I am over the moon with it, thank you ☺️

I purchased a dress that was very nice actually but the nightmare begins if you need to exchange or return. I just wanted it in a different size! They absolutely block communication with you and it ends with that! Terrible company!!!!

Wish I had read the reviews before purchasing from this company. Bought 4 dresses to try out for my daughter's wedding. They arrived 3 weeks later when I was on holiday. Obviously couldn't try them on until I got back & because Leelyuk only offer a 7 day return policy once the item has been delivered to your door I am now £300 out of pocket. Dresses will never be used & website will never be looked at ever again. My advice to anyone reading this is don't buy from them.

Dress took ages to arrive. Was delivered when we were away on holiday and we're unable to find it since returning. Spoke to customer service and they're not very helpful. Just going round in circles. Wish I hadn't bothered to order from them, stick to the shops.

This company is a complete scam. The dress looks NOTHING like the pictures and has a slit all the way up to your private parts. And they are trying to give me a credit of $10.

Bought 3 dresses. Waited two weeks and still wasn’t shipped. Kept getting the same emails saying it will be shipped in the next 3 days. So I canceled my order. I have now had an email to say I’ll be getting my full refund in the next 5-7 days. So we shall see if I get my money back.

Poor dress, awful customer service from Marin. They’ve spent more money on their website than the products

This company are a complete & utter disgrace & must not respect their reputation
I stupidly bought a jacket without checking the reviews ….
Safe to say Im Having the same issues as the rest of the people leaving reviews.
Iv tried to return my item & I paid for it as they don’t provide you with return address or labels so I am now out of pocket £100 with a item of no use
As the parcel come back to me
I got an e-mail saying DPDIsn’t a reputable company which the post office worker said is nonsense it would have cost another £32 to re send totalling to £60 on posting WHICH I. Should not have to do.
I am still waiting on a response .
The sizing is completely off & they are completely scamming people DO NOT USE !!!!!

ZERO STARS IF I COULD. SCAM!!! Do not purchase from this website, their return policy was not clear AT ALL , my dresses never came in and took half of my money. It was an awful experience, save your time and money!!!

Do not use - Returns near on impossible and goes against UK consumer law.

My event got cancelled so no need for the dress, I emailed them and got 50% of money returned to my account. Can't fault this company at all, I haven't had a bad experience - quite the opposite

I ordered my mum a mother of the bride outfit and it was beautiful but a little too small. The return was a bit of a nightmare so they let me keep the outfit (can resell) and gave me a generous credit code.
I have ordered all 4 of my bridesmaid dresses from here too and they are beautiful! Just make sure you go a size up.
Zane from customer services were absolutely brilliant. Kept me informed step by step and was so helpful. It was great dealing with him and he was extremely professional. Thanks Zane!!

The dresses are very small and wont even zip up. And they refused to give even a store credit. They are a scam

DO NOT PURCHASE FROM LEELY. This "company" is a complete scam. The dress I ordered was not at ALL what was pictured, sizing was off, fabric was cheap and stiff, and the lace was all wrong. I originally asked to cancel my order because it would arrive too late, and was told I would receive no refund for cancelled orders. When the dress arrived and was too small, completely different than expected, and not at all what I paid for, I was told I could either get a $45 "store credit" or return the item for "inspection" before getting a full refund. The address provided for returns is invalid, and their customer service is fraudulent and unhelpful. I have filed a dispute with my credit card company, and will report them to the BBB as well. I paid $125 + shipping for complete garbage, and will not be satisfied until I get a FULL refund on my order.

Awful experience, took much longer than stated to arrive, terrible quality, dresses were nothing like advertised and they were really unhelpful about returning them, giving minimal timeline to arrange and making me pay for shipping despite there being elements missing and the dresses literally looked nothing like the pictures. They were not cheap and so I expect to receive items as described and advertised. I would not recommend

I received my ordered dress that was a way to big .
No return address is mentioned on the site. I contacted them by chatbox. I needed to give a reason for the return "which is the procedure to get a return-address" Then they gave me 3 options to choose out: 2 commercial options and one return option with (partial) refund. I chose this 3th option. Then they told me that the return address would be sent to me within 48h. Never got it. Wanted to recontact them by chatbot. Impossible to log in again. My data are "unknown" ....

Absolutely awful company do not buy from them
1. Took weeks to even send dress ordered
2. Sizing completely wrong when it eventually arrived
3. Didn’t want me to return
4. I had to pay for tracked return to USA
5. Will not refund full amount said they will not refund shipping.
Worst company I have ever dealt with Lesson Learnt

I wish I had read reviews before purchasing.

Despite presenting themselves as a UK-based company, they are not. I specifically chose LeelyUK believing I was buying from a UK retailer. Before purchasing a bridesmaid dress to try on, I asked whether returns would be straightforward and was assured they would be. What they failed to disclose is that returns must be sent to the US or China.

The return shipping costs and potential customs fees are extremely high. They are clearly aware of this, as they quickly offer partial refunds to encourage customers to keep unsuitable items rather than return them. As a result, I am now stuck with a dress I cannot use and have lost £100, as returning it would be far too expensive.

Their returns policy is also misleading. It does not state where items must be returned to, only that the address will be provided after requesting a return. This lack of transparency is unacceptable.

Customer service has been very poor. Responses feel automated and dismissive. When I asked about return costs, I received a rude reply telling me to “go to the post office” to find out myself. Complaints are largely ignored.

I would strongly advise others to be cautious before purchasing.

Waited 6 weeks for two dresses to arrive for a wedding, 1 was faulty the other bad sizing. Would never use again