Absolute garbage worst internet connection I have ever witnessed constantly dropping what’s worse is I called them about it and the were very rude and tried to shut me off and tell me to call back on... Voir plus
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I am a long term customer of mate and 7 years ago they were a small nimble company looking after customers Now, they a bloated, unhelpful and rude company wallowing in many ususpecting clients wi... Voir plus
L'entreprise a répondu
I was with Mate for several years for both NBN and mobile phone. I had no major issues up until about six months ago when we started having problems with latency. Online gaming and video conferencing... Voir plus
L'entreprise a répondu
Mates don't rip off mates. There's something fishy here. Either their network is garbage, overcrowded or they are actively throttling advertised speeds but leaving speed tests unfiltered. Streami... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'accès Internet
- Fournisseur de connexion internet
- Service internet et téléphone
- Entreprise de télécommunications
Écrit par l'entreprise
Your mate for the best value internet & mobile plans in Australia! 📱 🌐 Make the switch to MATE! 👋
Coordonnées de contact
340 Victoria Street, 2164, Wetherill Park, Australie
- 131413
- support@letsbemates.com.au
- www.letsbemates.com.au
1,4
Mauvais
2 k avis
A répondu à 97 % de ses avis négatifs
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“mates” is absolutely garbage!!
Absolute garbage worst internet connection I have ever witnessed constantly dropping what’s worse is I called them about it and the were very rude and tried to shut me off and tell me to call back on Monday so yeah I will be calling on Monday to cancel it so if your thinking of joining “ mates” don’t do it save yourself the headache and don’t pay the scam money that they are asking for! The internet connection is as useless as their service is
17 avril 2026
Avis spontané
They sneakily raise prices
They sneakily raise prices, and canceling is a nightmare – you have to call them, but their hours don't even line up with WA. Plus, you're stuck paying for the whole month if you cancel before your billing cycle, even if it's just a few days in. It's ridiculous!
And the service drops out a lot.
7 avril 2026
Avis spontané
Réponse : MATE
Hi there, we’re sorry to hear this has been your experience.
We understand how frustrating price changes, cancellation timing and service dropouts can be, especially when it doesn’t feel convenient or fair from your side. That’s not the experience we want for our customers.
Just to clarify, billing cycles and cancellation terms are outlined upfront, but we know that doesn’t make it any less frustrating when timing doesn’t line up the way you’d expect.
If you’re open to it, we’d like to take a closer look at your service and see what’s been happening with the dropouts as well.
Cheers,
The MATE team
Mate is not your mate
I am a long term customer of mate and 7 years ago they were a small nimble company looking after customers
Now, they a bloated, unhelpful and rude company wallowing in many ususpecting clients with complete disregard for customer service
Do not, sign up with "mate"
Because they do not care about you
Platitudes from mate All words snd no resolution
17 mars 2026
Avis spontané
Réponse : MATE
Hey Stephen, thanks for your honest feedback.
We’re really sorry to hear this is how you’re feeling, especially as a long-term customer. That’s not the experience we want anyone to have, and it’s disappointing to hear you feel let down.
We genuinely care about our customers and the service we provide, so feedback like this is important for us to reflect on and improve.
Cheers,
The MATE team
Don't do it
I was with Mate for several years for both NBN and mobile phone. I had no major issues up until about six months ago when we started having problems with latency. Online gaming and video conferencing performance was abysmal. I tried on multiple occasions to rectify the issue with Mate's help line but they simply went through a process of elimination changing router settings which made no difference. After some research, I concluded the issue was with Wireline, Mate's wholesale NBN provider. There are plenty of documented issues with Wireline so my suggestion is to avoid any ISP retailer who uses Wireline as a wholesaler.
16 mars 2026
Avis spontané
Réponse : MATE
Hey David, thanks for sharing your experience.
We’re really sorry to hear about the latency issues you experienced, especially with gaming and video calls — we know how frustrating that can be. It’s clear you put a lot of time into trying to get it resolved, and we’re sorry we didn’t get that outcome for you.
We understand you’ve moved on, but we do appreciate the time you spent with MATE and your feedback. It helps us continue to improve.
Cheers,
The MATE team
Telco review
Well they where good in the beginning like all these new telcos but as costs increase the service levels drop lve had several complaints even went to the tio a waste of time the law needs tightens now l can't even view data balance on app this has acurred before when l look at there customer reviews since they increased prices the bad complaints have increased lve told fix or lwill cancel service lve found a new one just waiting till they fix or it only takes a couple of hours to start new service beware check other reviews you'll see what l mean
14 mars 2026
Avis spontané
Réponse : MATE
Hey David, thanks for taking the time to share your feedback.
We’re really sorry to hear about your experience and understand how frustrating it can be when things don’t work as expected, especially around pricing changes and app functionality. There is currently a known issue impacting data usage display in the app that’s being worked on as a priority.
We’d really like the chance to look into your concerns properly and help turn this around. Please reach out to our support team so we can investigate this further with you.
Cheers,
The MATE team
Terrible
Constant dropouts. Support is non-existent. They tell me I can connect to Ipv6, but neither of my high end routers can even detect it.
6 mars 2026
Avis spontané
Réponse : MATE
Hi Mat, we’re sorry to hear about the ongoing dropouts and the frustration around IPv6. That’s certainly not the experience we want for our customers.
IPv6 availability can depend on router configuration and firmware compatibility, but constant dropouts shouldn’t be happening and deserve proper investigation. We’d like the opportunity to look into both the stability of your connection and the IPv6 setup.
Please reach out to our support team on 13 14 13 or via support@letsbemates.com.au so we can work through this with you.
Cheers,
The MATE team
Poor service
Due to a 'billing error', my router was not shipped. I called on the date of the cutover, and was informed of this -> I needed to pay for the remaining amount that was meant to be charged, and they will then ship the router. No problem solving nor flexibility on their end, there is apparently no express shipping available, and 5 day shipping is the only option. Have asked to speak with a manager, but apparently they won't be calling back until Monday. Terrible experience.
27 février 2026
Avis spontané
Réponse : MATE
Hi Yang, we’re really sorry this was your experience.
While outstanding balances do need to be resolved before hardware is dispatched, the communication and overall experience should have been clearer and more supportive. We also understand how the shipping timeframe and delay in a manager callback would add to the frustration.
We’d genuinely like to review what happened here and make sure it’s handled properly. If you’re open to it, please contact us on 13 14 13 or via support@letsbemates.com.au so we can investigate this end to end.
Cheers,
The MATE team
This is this worst internet provider…
This is this worst internet provider that ive ever been with there's basically no customer service i had no internet for 2 weeks i sent countless emails live chat messages with no reply just awful
14 février 2025
Avis spontané
Réponse : MATE
Hi Irene, we’re really sorry to read this. Two weeks without internet and no response to emails or live chat is incredibly frustrating, and that’s not the level of support we aim to provide.
We don’t ever want customers feeling ignored. If you’re open to it, please contact us on 13 14 13 so we can urgently review what’s happened and make this right.
Cheers,
The MATE team
On hold for 1 hr waiting to talk to…
On hold for 1 hr waiting to talk to support . All I want to do is transfer eSIM to new phone , instructions on app do not work about to go to app and cancel all services
18 janvier 2026
Avis spontané
Réponse : MATE
Hey Stevie, we’re really sorry about the long wait and the frustration this caused. Sitting on hold for an hour isn’t okay and we apologise for the wait.
We do want to help get this sorted properly. If you’re able to reach out again, our support team can assist with the eSIM transfer and make sure it’s done smoothly. We understand why you’re annoyed and appreciate you calling it out.
Cheers,
The MATE team
Drops outs
Have been with MATE for over 8 years now didn't have a single issue(besides price increasing) until July of this year were I had been experiencing constant drop outs was told it was my modern so I spent $300 on a new one for the same issue only be told it's all good on their end and it's my issue. It's ashame cos now I'm forced to switch providers and I never would of cared until the dropouts happened.
17 juillet 2025
Avis spontané
Réponse : MATE
Hi Paul, thanks for taking the time to share this, and especially for being with us for over eight years. That kind of loyalty really matters, which makes it even more disappointing to hear how this played out.
Going from years of stability to constant dropouts is frustrating enough, but being advised to replace your modem and then still having the issue unresolved is understandably upsetting, particularly after spending that kind of money. That’s not the outcome we want for any customer.
Connection faults like this can be difficult to pin down and can involve multiple factors, but we know that doesn’t make the experience any easier when you’re the one dealing with the impact. We’re genuinely sorry it reached the point where you feel forced to switch providers.
If you’re open to it, we’d be happy to review what was checked and how this was handled, even if you’ve already moved on. You can reach us at support@letsbemates.com.au or on 13 14 13 and we’ll take another look.
Thanks again for the many years you spent with MATE, and for being honest about your experience.
Cheers,
The MATE team
Scam Company
Can't wait to get off this ISP
Constant Packetloss and Ping Spikes
Support will recommend purchasing one of their own modems for $80 to "fix" the problem. Another scam.
Would avoid them at all costs.
16 décembre 2025
Avis spontané
Réponse : MATE
Hi Damian, we’re sorry to hear this has been your experience.
Ongoing packet loss and ping spikes are frustrating, especially if you’re gaming or relying on a stable connection, and we understand why that would lead to this level of disappointment.
To be clear, we don’t require customers to purchase a MATE supplied modem, and recommending a modem is never intended as a blanket fix. Troubleshooting equipment is only one step in diagnosing stability issues, and many customers successfully use their own hardware.
If you’re open to it, we’d like to properly review what’s been happening with your service and the advice you were given. You can reach our support team on 13 14 13 or email support@letsbemates.com.au so we can take a closer look and make sure the right checks are done.
Thanks for sharing your feedback, we take concerns like this seriously and use them to improve how we support our customers.
Cheers,
The MATE team
Rubbish service
Rubbish service. Have to turn my wifi off to get my emails on my mobile!! As soon as Christmas is over I will be changing providers
21 décembre 2025
Avis spontané
Réponse : MATE
Hey Charlotte, we’re really sorry to hear this, that would be incredibly frustrating and it’s not something you should have to deal with.
Having to turn Wi-Fi off just to receive emails points to a local network or connection issue, and it’s something our team can help diagnose and fix rather than you being left to work around it. We understand why you’d be fed up, especially at this time of year.
Please reach out to us on 13 14 13 or email support@letsbemates.com.au and we’ll take a proper look at what’s happening and see if we can get this sorted before you make any decisions.
Thanks for calling it out, we do want to help.
Cheers,
The MATE team
Fantastic
The servicewas fantastic, John really went up and beyond to identify and resolve my Internet issue.
Our NBN and Internet has been up and well so no complaints.
Would recommend for those not that tech savvy to use
10 décembre 2025
Avis spontané
Réponse : MATE
Hey William, thanks heaps for the great feedback.
Awesome to hear John went above and beyond to get your internet sorted and that everything’s been running smoothly since. That’s exactly what we love to hear.
Really appreciate the recommendation too, especially for anyone who wants things kept simple and stress free.
Cheers,
The MATE team
Absolute garbage customer service
Absolute garbage customer service. They don't care about you or trying to solve dropouts, they hide behind their policies and couldn't care less about the service you get. Avoid if you want reliable internet with good customer service.
8 décembre 2025
Avis spontané
Réponse : MATE
Hey there, really sorry to hear you feel this way. This is not the experience we want any of our mates to have, especially when you’re dealing with dropouts and just need clear help to get things fixed.
We never want to come across as hiding behind policies. Our job is to work with you and with the nbn to get your connection stable, and if that hasn’t been your experience, we need to look into it.
If you’re open to it, we’d like to take a proper look at what’s been happening with your service and work through the right steps to get this sorted. You can reach us on 13 14 13 or email support@letsbemates.com.au and we’ll make sure it’s followed through properly.
Thanks for calling it out, we want to do better for you.
Cheers,
The MATE team
Incredibly disappointing
False advertising. Transient connection, drops out regularly. Impossible to use MS Teams, now impacting effective use of solar panels and battery. Blamed on NBN, visit to address issues made it worse and not able to contact them to escalate again. Ready to cut losses and move back to another provider.
27 novembre 2025
Avis spontané
Réponse : MATE
Hey David, really sorry to hear things have been this frustrating. This is not the experience we want for any of our mates.
Connection dropouts can be caused by a few different things across the nbn network and the in home setup, and it sounds like we have not given you the clarity or stability you should expect. We want to turn this around for you.
If you’re open to it, please reach out to our team so we can take a proper look, escalate the fault again and make sure the right checks are done end to end. We won’t leave you stuck in a loop.
We appreciate the feedback and we’re here to help get this sorted.
Cheers,
The MATE team
Garbage company
Garbage company, they’ve been suddenly hitting me with a barrage of emails and texts suggesting they can’t process payment, even though they actually have been able to, culminating in disconnecting my service and still not replying to an email. Their customer portal doesn’t work well at all, and the router they originally supplied was awful, constantly needing resetting.
Switched provider in about 10 minutes and never ever going back.
15 novembre 2025
Avis spontané
Réponse : MATE
Hi Dylan, we are really sorry to hear about the experience you described. That is not the level of service or communication we aim to provide.
Payment reminders should only be sent when a charge actually fails, so the situation you have described is not normal and should not have happened. We also apologise for the delay in receiving an email response and for the frustration caused by the router issues you experienced. Your feedback makes it clear we did not get things right for you.
We understand you have already moved to another provider, but we will still be reviewing your case internally to make sure the payment notifications and account handling are corrected so this does not happen to anyone else.
Thanks for taking the time to share your experience and we are sorry again that we let you down.
Cheers,
The MATE team
Absolute scam artist
Absolute scam artist. Signed my disabled father up for an account and then didn’t assist him in properly setting up the modem and started charging him more than a $100 for the connection each month which he never received or used. Called to find out what was going on and they said ‘look we connected the internet, if he wasn’t able to get the connection that is his fault because it was active on our end’ literally took advantage of my fathers mental disability and then tried to take hundred from him. How companies are legally allowed to do this is gross. Said that there was nothing they could do and that he owed them more than $250 for internet he never even received.
14 novembre 2025
Avis spontané
Réponse : MATE
Hi Jackson, we’re sorry to hear about the situation with your father and we understand why you’re upset. We do want to clarify a few important points though.
Our signup flow, activation emails and service notifications all outline that billing begins once an NBN service becomes active, regardless of whether the customer has completed their in-home setup. We’re always available to help with configuration and troubleshooting, but we do rely on customers or their authorised representatives contacting us so we can assist.
We would never knowingly take advantage of anyone, including customers with additional support needs. If your father had reached out, our team would have been more than happy to guide him through the setup or escalate the matter if required.
We’re happy to review the account to ensure everything has been handled correctly. If you’d like us to do that, please contact our support team and we can take another look.
Cheers,
The MATE team
ThiWORST SERVICE EVER. DO NOT USEs company completely abandoned my…
This company completely abandoned my small business after cancelling NBN and phone with another provider. Stated I would need to reconnect with them for them to retry and take over the services. Completely irresponsible, resulting in no internet of phone service for several days. Absolutely irresponsible attitude. Never use this company
22 octobre 2025
Avis spontané
Réponse : MATE
Hey Ian, we’re really sorry to hear about your experience, that sounds incredibly stressful, especially with your business being affected.
When moving from another provider, the existing connection must remain active until the transfer is complete, otherwise nbn automatically cancels the order and we can’t complete a transfer.
We appreciate you sharing your feedback, it helps us make sure other customers don’t go through the same confusion.
Cheers,
The MATE team
greedy and inhumane
Unethical, unprofessional, disrespectful and inconsiderate conduct towards customers experiencing financial hardship.
Despite knowing of financial hardship-they state that they will retry a failed direct debit in 3 days but dishonour that with daily attempts that incur a penalty fee, along with an SMS and email to remind you of your "INSUFFICIENT FUNDS".
13 juillet 2025
Avis spontané
Réponse : MATE
Hi F C, we’re genuinely sorry to hear about your experience, that’s not how we want any of our customers to feel, especially when they’re already under financial stress.
We absolutely take financial hardship seriously and have a dedicated Payment Assistance Policy designed to support customers in tough times. What you’ve described shouldn’t happen, and we’d really like to review your case to make sure it’s handled correctly.
If you’re open to it, please reach out to our Payment Assistance team at support@letsbemates.com.au so we can look into this properly and make things right.
Cheers,
The MATE team
Do not join this bad Internet Service, don't be sucked in by cheap prices
Do not join this Internet Service Provider. Paid for 500/50, get 70mbps speed in NON-peak hours.
Constant disconnects mean online gaming is unenjoyable as you lose progress every time it randomly disconnect.
They will say it's YOUR fault, it's your modem etc. But with my previous ISP, I never randomly disconnect outside of NBN planned maintenance.
Letsbemates is GARBAGE, don't be sucked in by the cheap prices, pay $20 more for more reliable internet services.
"You get what you paid for" couldn't be a more true phrase here.
16 octobre 2025
Avis spontané
Réponse : MATE
Hey Sam, we’re really sorry to hear about the experience you’ve had, that’s definitely not the service we aim to deliver.
What you’ve described isn’t typical of our 500/50 plan. While some causes can stem from modem setup or Wi-Fi interference, we never want to leave customers feeling blamed or unsupported, that’s on us to help diagnose and fix.
We appreciate your feedback and will use it to continue improving both our technical support and communication.
Cheers,
The MATE team
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