Hi I absolutely loved the half-hour makeup class at liberty! It was so informative and easy to follow. The girl who conducted the class was brilliant as she covered everything from product... Voir plus
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Lisez les avis des autres
Today’s experience was truly exceptional. Sizwe took the time to listen patiently, understood my concerns with genuine care, and went above and beyond to resolve everything perfectly. Thank... Voir plus
L'entreprise a répondu
Had a query about logging loyalty points. Swiftly resolved by Katrina from Customer Services. Have always found Liberty’s Customer Services helpful whether dealing with them directly or on line.
L'entreprise a répondu
I had a problem with my discount code , sent an email ( late at night ) got an immediate reply saying they would be in touch , first thing the next morning received an e mailed me and the problem... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Grand magasin
- aussi dans
- Magasin de vêtements
Écrit par l'entreprise
Welcome to Liberty. Famed for its directional design, cultural collaborations and inspiring curation. Our dedicated in-house design studio is still at the core of all that we do, hand painting and creating our beautiful prints, and reworking finds from the 45,000-strong archive. A luxury destination located in the heart of London on Great Marlborough Street.
Coordonnées de contact
Regent Street 210, W1B, London, Royaume-Uni
- customerservices@libertylondon.com
- www.libertylondon.com
4,6
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 53 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Customer Service
Customer Service, via personal emails, was very helpful in sorting out two issues, that could have been problematic.
18 août 2026
Avis spontané
Réponse de Liberty.
Helen, thank you for your lovely review. We're so pleased we could help sort out both issues and make things easier for you. Thank you for taking the time to share your experience.
The Liberty Customer Service Team
Liberty never fails with their…
Liberty never fails with their excellent customer support.
21 août 2026
Avis spontané
Réponse de Liberty.
Jane, it's lovely to hear that our team continues to deliver the service you expect from Liberty. Thank you for your continued trust and support.
The Liberty Customer Service Team
Réponse de Liberty.
Thank you for the lovely feedback. We're glad you had a great experience with our team. We really appreciate you taking the time to share it with us.
The Liberty Customer Service Team
Customer service second to none …
I had an issue with a sale and I was promised a voucher in return
The customer service is excellent I They really know how to care for their customers Thank you Liberty I will shop there always knowing if something goes wrong the customer service team will take great care to make sure you leave happy , quite rare in the big brand stores these days
20 août 2026
Avis spontané
Réponse de Liberty.
Frances, thank you for such kind feedback. We're really pleased the team looked after you and found a solution that left you happy. It's great to know you feel in safe hands when shopping with Liberty. We really appreciate your continued support.
The Liberty Customer Service Team
Customer service brilliant but…
Customer service brilliant but unfortunately they have a beauty free gift if you spend over a certain amount despite doing this and in required beauty dept they dredged up a anomaly in terms &cond tbh think it excludes practically anyone getting said gift
21 août 2026
Avis spontané
Réponse de Liberty.
Carole, we understand your disappointment around the Beauty Gift offer. We've shared your comments with the relevant team, as feedback like this helps us understand where we can make things clearer for our customers.
The Liberty Customer Service Team
No issue with products but poor…
No issue with products but poor customer service, an unwillingness to help. Packaging also extremely disappointing for a high end product and store. Will purchase directly from Diptique in the future.
21 août 2026
Avis spontané
Réponse de Liberty.
Sara, we're disappointed to hear that your experience didn't meet the standards we aim to provide at Liberty. We've reached out to you privately so we can better understand what happened and assist you further. We appreciate you sharing your feedback and look forward to speaking with you.
The Liberty Customer Service Team
Katrina was absolutely brilliant
Katrina was absolutely brilliant. I was having trouble using a code to pre-order my Liberty Advent Calendar, and she was incredibly patient in helping me work out what had gone wrong.
She took the time to reset my password, talked me through everything and made sure the problem was properly resolved. What impressed me most was that, even though the switchboard had closed by the time we finished, she never rushed me or made me feel as though I was keeping her.
It was genuinely excellent customer service and Katrina is a real credit to Liberty. She turned what had been a frustrating experience into a very positive one. Thank you, Katrina.
20 août 2026
Avis spontané
Réponse de Liberty.
Thank you for sharing this. We're so pleased Katrina took the time to help and made sure everything was fully sorted for you. We'll definitely pass your lovely feedback on to her. We are so lucky to have her on the team!
The Liberty Customer Service Team
Amelia from Liberty Regent Street was…
Amelia from Liberty Regent Street was so kind and helpful to me when I was buying a present. It was a lovely experience and I’ve not had such good customer service in a long time. I will definitely do my shopping with Liberty from now on.
21 août 2026
Avis spontané
Réponse de Liberty.
What a lovely review! We're so happy Amelia made finding the perfect present such an enjoyable experience. We'll make sure your kind words are passed on to her. Hearing that you'll be shopping with Liberty again is the best compliment we could ask for.
The Liberty Customer Service Team
I contacted customer service after I realized I did not register for an account and could have received points.
I contacted customer service after I had placed my order for 5m of fabric using the order #. However they were unable to locate the order. I reviewed my order and realized I had sent the incorrect amount of fabric and resent the information. Customer service contacted me again as she was able to find the correct order and stated that I would receive the points offered in their website.
Additionally, I received my order within 3 days of ordering the fabric. I am extremely pleased with this service as it was sent from London, to the US.
17 août 2026
Avis spontané
Réponse de Liberty.
We're so pleased our team was able to track down the correct order and make sure you received your points. And London to the US in just three days - we love to hear it! Thank you for sharing your experience and we hope you love your new Liberty fabric.
The Liberty Customer Service Team
Very helpful customer service
I recently bought a rather flamboyant Liberty print shirt and decided it needed a pocket square to set it off. Unfortunately the exact fabric is not currently available but they did track down a similar print and sent me a photo to show the similarity. You can't beat service like that.
19 août 2026
Avis spontané
Réponse de Liberty.
We're so happy to hear the team helped you find the perfect match for your Liberty outfit! This is exactly the kind of thing we love helping with, so we're really pleased the team went that extra mile to find a similar print for you. We hope the finished look comes together perfectly.
The Liberty Customer Service Team
Réponse de Liberty.
Jane, thank you for your kind review. We're really pleased our team made things easy and looked after you well. We appreciate you taking the time to share your experience.
The Liberty Customer Service Team
Great customer service
Lovely experience with customer service.
Very efficient with fast reply.
18 août 2026
Avis spontané
Réponse de Liberty.
Joanne, we're so glad you had such a lovely experience with our team. Fast and efficient is what we aim for, so it's great to hear we hit the mark. Thank you for sharing your feedback.
The Liberty Customer Service Team
Fantastic
Fantastic, incredibly quick, professional and kind response. Above and beyond. Thank you Liberty!
19 août 2026
Avis spontané
Réponse de Liberty.
Kim, above and beyond is exactly where we want to be. We're so happy to hear our team was quick, professional and kind throughout. Thank you for such a lovely review and for choosing Liberty.
The Liberty Customer Service Team
A parcel didn't make it to me
A parcel didn't make it to me. I raised a query and was offered a replacement or refund very quickly. I have my replacement now thank you.
13 août 2026
Avis spontané
Réponse de Liberty.
We're sorry your parcel didn't make it to you the first time, but we're so pleased our team was able to find a quick solution and get everything sorted. Thank you for your patience, and we're glad to hear your order is now safely with you!
The Liberty Customer Service Team
prompt, polite online customer service
18 juillet 2026
Avis spontané
Réponse de Liberty.
Dominic, thank you for your kind words. We're pleased to hear our online team was quick to respond and made the experience a positive one. We really appreciate you taking the time to leave us a review.
The Liberty Customer Service Team
Quick customer service response
Quick customer service response. Had a bit of an issue with an online purchase. Contacted customer service and Matthew kindly helped to resolve it. Thanks again.
15 août 2026
Avis spontané
Réponse de Liberty.
We're really pleased Matthew was able to step in and find a solution for you quickly. We'll be sure to pass your thanks on to him. Thank you for giving us the chance to put things right.
The Liberty Customer Service Team
I love Liberty of London
I love Liberty of London! I visit the store every time I am in London and I’m so delighted that it is possible to have an excellent shopping experience virtually here from home. Their products are of highest quality, their customer service is unmatched, and I received deliveries from London faster than from US stores.
15 août 2026
Avis spontané
Réponse de Liberty.
What a lovely review! We love that a little piece of Liberty can reach you at home when you can't be with us in London. Thank you for continuing to visit us whenever you're in town and for shopping with us from across the pond too. We look forward to welcoming you back in person next time you're in London!
The Liberty Customer Service Team
Prompt service
Prompt service, Natalie was respectful and friendly. She guided me well.
I am happy with LL.
16 août 2026
Avis spontané
Réponse de Liberty.
It's great to hear that Natalie made everything easy and was there to guide you along the way.
We'll make sure your kind words reach her. Most importantly, we're happy to hear you're happy with Liberty!
The Liberty Customer Service Team
I made two recent purchases with…
I made two recent purchases with Liberty and both times the service was excellent.
3 août 2026
Avis spontané
Réponse de Liberty.
Two out of two, that's what we like to hear! We're so pleased you've had a great experience with us both times and we hope to make it three out of three very soon!
The Liberty Customer Service Team
Really good service
Really good service. Excellent staff comunication. Very sstisfied.
11 août 2026
Avis spontané
Réponse de Liberty.
We're so pleased to hear you were happy with the service you received and the communication from our team.
The Liberty Customer Service Team
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