Had a query about logging loyalty points. Swiftly resolved by Katrina from Customer Services. Have always found Liberty’s Customer Services helpful whether dealing with them directly or on line.
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Lisez les avis des autres
Today’s experience was truly exceptional. Sizwe took the time to listen patiently, understood my concerns with genuine care, and went above and beyond to resolve everything perfectly. Thank... Voir plus
L'entreprise a répondu
I had reason to let Liberty customer service know about a product (from a range that I love and have used for years) was unsatisfactory. I had an immediate auto-reply, and less than 18hrs later, a lov... Voir plus
L'entreprise a répondu
I’m a beauty drop member. Occasionally there’s a problem with an order. In this case an item was missing. I messaged Liberty, and straight away was told there’d be a replacement coming to me. It arriv... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Liberty. Famed for its directional design, cultural collaborations and inspiring curation. Our dedicated in-house design studio is still at the core of all that we do, hand painting and creating our beautiful prints, and reworking finds from the 45,000-strong archive. A luxury destination located in the heart of London on Great Marlborough Street.
Coordonnées de contact
Regent Street 210, W1B, London, Royaume-Uni
- customerservices@libertylondon.com
- www.libertylondon.com
4,6
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 42 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Because of the unfortunate loss of a…
Because of the unfortunate loss of a gem stone in a bracelet , I was kindly assisted in its return to Liberty
24 août 2026
Avis spontané
Réponse de Liberty.
We're glad our team could help resolve this for you and make the process as seamless as possible. Thank you for taking the time to share your experience with us.
The Liberty Customer Service Team
Amazon mucked up a delivery and Liberty…
Amazon mucked up a delivery and Liberty responded exceptionally quickly delivering replacements within 24 hours. Excellent customer service. This is why I love Liberty.
28 août 2026
Avis spontané
Réponse de Liberty.
When a delivery doesn't go to plan, we're always here to help put things right. We're so pleased the team could get everything sorted and have your items with you within 24 hours. Hearing "this is why I love Liberty" really means a lot to us. Thank you for your continued support.
The Liberty Customer Service Team
Supportive customer service
Supportive customer service, fast and articulate.
27 août 2026
Avis spontané
Réponse de Liberty.
It's lovely to hear you felt well looked after by our team. Being quick, clear and supportive is exactly the experience we want our customers to have. Thank you for taking the time to share this with us.
The Liberty Customer Service Team
Again great service
Again great service from Customer Service at Liberty following a complaint regarding their carrier.
27 août 2026
Avis spontané
Réponse de Liberty.
Anne, we're pleased our team was able to help again and support you with the issue around your delivery. Thank you for your continued trust in our customer service team.
The Liberty Customer Service Team
Customer service
I had an exchange to sort out and the customer services team at Liberty responded quickly and were really helpful throughout. Mongezi and Kaajal in particular were a pleasure to deal with — clear, friendly, and made the whole process easy. Great experience overall, thank you!
28 août 2026
Avis spontané
Réponse de Liberty.
We're so pleased Mongezi and Kaajal made your exchange easy from start to finish. We'll make sure your lovely feedback is passed on to them both. It's great to hear they made the whole experience such a positive one.
The Liberty Customer Service Team
Excellent advent calendar
Excellent advent calendar, wife is extremely happy with it
27 août 2026
Avis spontané
Réponse de Liberty.
That's what we love to hear. We're so pleased your wife is happy with her Liberty Advent Calendar. We hope she enjoys every day of it.
The Liberty Customer Service Team
I contacted to find out about a product…
I contacted to find out about a product communicated via WhatsApp got through quickly then they passed query onto the right dept. Came back to me the next day and answered my question.
26 août 2026
Avis spontané
Réponse de Liberty.
We're glad our team could quickly get your question to the right people and come back to you with the answer you needed. Thank you for sharing your experience with us.
The Liberty Customer Service Team
Outstanding Customer Support
I messaged customer service on WhatsApp which was AI. A human emailed me almost immediately and resolved my query instantly. I was so impressed with Ongezwa. Polite, professional and knowledgeable.
It is not often customer service is so efficient. Well done Liberty.
25 août 2026
Avis spontané
Réponse de Liberty.
It's lovely to hear Ongezwa was able to step in so quickly and get everything sorted for you. We'll make sure your kind words are passed on to her. We're very proud of our team, so it means a lot to hear when someone has made such a positive impression.
The Liberty Customer Service Team
Great service and kept helping out…
Great service and kept helping out until the issue was resolved.
25 août 2026
Avis spontané
Réponse de Liberty.
Thank you for your kind feedback. We're so pleased the team stayed with you until everything was fully sorted. We really appreciate you taking the time to let us know.
The Liberty Customer Service Team
Very helpful service
Very helpful service following an online purchase. I was emailed exactly when they said I would to be told the order was ready for collection. Staff in customer service were very friendly and helpful when I went in to collect the item.
25 août 2026
Avis spontané
Réponse de Liberty.
Sam, thank you for your lovely feedback. We're glad everything was ready when promised and that our team looked after you when you came to collect. We hope to see you again soon.
The Liberty Customer Service Team
Really impressed with the customer…
Really impressed with the customer services , very efficient and helpful.
20 août 2026
Avis spontané
Réponse de Liberty.
Angela, thank you for your kind words. We're really happy to hear our team made such a good impression and was helpful and efficient when you needed us. We really appreciate your feedback and we look forward to welcoming you back again.
The Liberty Customer Service Team
As always liberty exceeds in customer…
As always liberty exceeds in customer service and speed of delivery. Their ethos stand out !
25 août 2026
Avis spontané
Réponse de Liberty.
Dawn, "as always" is what makes this especially lovely to read. We're so pleased we continue to deliver the service and experience you expect from Liberty. Thank you for your continued support.
The Liberty Customer Service Team
Very helpful customer service
Very helpful customer service. My request was sorted for me immediately!
I’m a very happy customer.
25 août 2026
Avis spontané
Réponse de Liberty.
Carol, a happy customer is exactly what we like to hear. We're so pleased the team could help and get your request sorted straight away.
Thank you for your lovely feedback.
The Liberty Customer Service Team
My issue was dealt with immediately on…
My issue was dealt with immediately on a Sunday! It was resolved on Monday. Great experience with customer service
23 août 2026
Avis spontané
Réponse de Liberty.
We're so pleased we could help quickly and efficiently and have everything sorted in no time! Thank you for taking the time to share your experience with us.
The Liberty Customer Service Team
Amelia at the Customer Services Desk…
Amelia at the Customer Services Desk was welcoming and efficient when I collected my order. Very polite and helpful.
24 août 2026
Avis spontané
Réponse de Liberty.
We're so proud to hear Amelia made you feel welcome and looked after. She's a real star in our team, so it's lovely to see her recognised. We'll make sure your kind words reach her. Thank you for sharing them with us.
The Liberty Customer Service Team
Customer service is second to none
Customer service is second to none - anyone can sell you something, but the response when something goes wrong really sets Liberty apart. Friendly, fast, helpful, super impressed!
24 août 2026
Avis spontané
Réponse de Liberty.
We couldn't agree more. It's when things don't quite go to plan that great service really matters. We're so pleased our team was friendly, fast and helpful when you needed us. Thank you for your brilliant review and your support.
The Liberty Customer Service Team
Excellent customer service and updates.
14 août 2026
Avis spontané
Réponse de Liberty.
Thank you for your kind feedback. We're pleased to hear you felt well looked after and kept updated along the way.
The Liberty Customer Service Team
Customer Service
Customer Service, via personal emails, was very helpful in sorting out two issues, that could have been problematic.
18 août 2026
Avis spontané
Réponse de Liberty.
Helen, thank you for your lovely review. We're so pleased we could help sort out both issues and make things easier for you. Thank you for taking the time to share your experience.
The Liberty Customer Service Team
Liberty never fails with their…
Liberty never fails with their excellent customer support.
21 août 2026
Avis spontané
Réponse de Liberty.
Jane, it's lovely to hear that our team continues to deliver the service you expect from Liberty. Thank you for your continued trust and support.
The Liberty Customer Service Team
Réponse de Liberty.
Thank you for the lovely feedback. We're glad you had a great experience with our team. We really appreciate you taking the time to share it with us.
The Liberty Customer Service Team
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