Hi I absolutely loved the half-hour makeup class at liberty! It was so informative and easy to follow. The girl who conducted the class was brilliant as she covered everything from product... Voir plus
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Lovely display, knowledgeable friendly sales staff. Loved all the new brands. Enjoyed meeting GAZ and ended up buying a ring. The talk and stylist presentation was excellent. Only negative never got... Voir plus
Liberty customer service is first rate. Spoke with Olwethu and all my queries were answered and I was provided the clarification needed to understand the points system. As a result, I can’t wait to... Voir plus
Today’s experience was truly exceptional. Sizwe took the time to listen patiently, understood my concerns with genuine care, and went above and beyond to resolve everything perfectly. Thank... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Grand magasin
- aussi dans
- Magasin de vêtements
Écrit par l'entreprise
Welcome to Liberty. Famed for its directional design, cultural collaborations and inspiring curation. Our dedicated in-house design studio is still at the core of all that we do, hand painting and creating our beautiful prints, and reworking finds from the 45,000-strong archive. A luxury destination located in the heart of London on Great Marlborough Street.
Coordonnées de contact
Regent Street 210, W1B, London, Royaume-Uni
- customerservices@libertylondon.com
- www.libertylondon.com
4,6
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 53 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I love finding new brands
I love finding new brands, e.g. Rothys shoes. These fit really nicely. I had to contact customer services as I wanted to add a liberty carrier bag to my order. They were quick to respond, helpful and efficient and sent one straightaway on a separate order which was appreciated. I am also enjoying being part of the beauty drop programme now that I know I can redeem my vouchers on any goods in the store :-)
4 août 2026
Avis spontané
Réponse de Liberty.
We're so pleased to hear that you're enjoying discovering new brands and that our team was able to help with your request quickly and easily. It's also great to know that you're enjoying being part of Beauty Drop. Thank you for your support, and we hope to see you again soon.
The Liberty Customer Service Team
A lovely experience
It was easy to buy on line and I have done the click and collect option. The store is beautiful and the staff helpful and polite. I recommend visit Liberty the place is so beautiful.
7 août 2026
Avis spontané
Réponse de Liberty.
Elizete, thank you for your lovely review. We're so pleased to hear that you enjoyed shopping with us and we hope to see you again soon.
The Liberty Customer Service Team
Excellent customer service as per.
6 août 2026
Avis spontané
Réponse de Liberty.
Thank you for your continued support. It's lovely to hear that you had another great experience with our customer service team. We really appreciate you taking the time to leave us a review.
The Liberty Customer Service Team
Great customer setviceThe customer service person was…
The customer service person was extremely helpful with information given and was very polite
5 août 2026
Avis spontané
Réponse de Liberty.
Paula, thank you for your kind words. We're really pleased to hear that the team was helpful and polite and gave you the information you needed. Thank you for taking the time to share your experience.
The Liberty Customer Service Team
That's customer service!
Liberty certainly understand the meaning of customer service. I had a few questions about the loyalty scheme and emailed. A reply that answered all my queries, came back promptly and well explained.
Excellent service in every way.
5 août 2026
Avis spontané
Réponse de Liberty.
We work hard to provide helpful and efficient customer service, so it's wonderful to know that we got it right this time too.
The Liberty Customer Service Team
Excellent help from customer services…
Excellent help from customer services team - there was a problem with my delivery and it was such a relief to be able to speak directly to one of the team who immediately took the problem away from me and dealt with it promptly and efficiently. Natalie was superb - knowledgeable, professional, friendly and helpful. So nice to deal with real people. Thank you.
5 août 2026
Avis spontané
Réponse de Liberty.
Thank you for such a thoughtful review. We're so pleased that Natalie was able to step in and get everything sorted quickly for you. We'll be sure to pass your kind words on to Natalie, who will be delighted to hear that her knowledge, professionalism and friendly approach made such a difference.
The Liberty Customer Service Team
Excellent resolution to a problem with…
Excellent resolution to a problem with delivery by DPD
6 août 2026
Avis spontané
Réponse de Liberty.
Gerard, we're delighted that everything was sorted to your satisfaction. Thank you for your patience and for taking the time to leave us a review. Your support means a lot to us.
The Liberty Customer Service Team
Quick response
Quick response, assertive in seeking out my details rather than waiting for me to reply.
Very impressed.
Excellent customer service.
Responsive, polite and solution focussed.
Thank you !
5 août 2026
Avis spontané
Réponse de Liberty.
Thank you for your lovely feedback. We're so pleased to hear that our team was fast and efficient in helping with your query. We work hard to provide friendly, helpful service, so it's great to know that we got it right this time too.
The Liberty Customer Service Team
I was sad that my beauty box did not…
I was sad that my beauty box did not arrive, Sean looked into it and reordered another for me which did get delivered by DPD
4 août 2026
Avis spontané
Réponse de Liberty.
We're so pleased that Sean was able to look into the issue and find a solution for you. We'll make sure to pass your lovely feedback on to Sean, who will be delighted to hear that he was able to help. We're glad everything was resolved and that your box arrived safely in the end. Thank you for taking the time to share your experience.
The Liberty Customer Service Team
I had run out of Emily Belle fabric…
I had run out of Emily Belle fabric Crimson and was in a rush to buy a meter of the fabric to complete the quilt. Th colour I wanted did not appear on the website so I sent a request to see if there was 1 meter left. To my surprise I was contacted within a couple of hours by Matthew who let me know that there was none of that colour left and offered an alternative pattern with a photo. I am so grateful that I got such a timely and helpful response - and I was only trying to bu one metre.
3 août 2026
Avis spontané
Réponse de Liberty.
Thank you for taking the time to share your experience. We're so pleased that Matthew was able to help you find an alternative fabric.
We know how important those final details can be and we are proud that we could step in with a suggestion and help keep your project on track. We hope the finished quilt turns out beautifully, and thank you for choosing Liberty.
The Liberty Customer Service Team
Réponse de Liberty.
Thank you for your continued support and for your lovely review. The team works incredibly hard to provide friendly, efficient service, so it's wonderful to know we've delivered once again. We look forward to welcoming you back to Liberty very soon.
The Liberty Customer Service Team
Ordered an item in error
Ordered an item in error, contacted customer service who cancelled the order immediately and organised a refund
3 août 2026
Avis spontané
Réponse de Liberty.
Matt, we're glad to hear we were able to resolve this to your satisfaction. Thank you for getting in touch with our team, and we look forward to assisting you again soon.
The Liberty Customer Service Team
Kaajal dealt with my query quickly and…
Kaajal dealt with my query quickly and professionally which I appreciated I cannot rate the product yet a not received but it comes highly recommended
3 août 2026
Avis spontané
Réponse de Liberty.
Lorraine, thank you for taking the time to share your feedback. We'll make sure your kind words are passed on to her. We hope you love the product and we look forward to hearing what you think.
The Liberty Customer Service Team
Super event
The intimate session with Sunday Riley was very well organised, from welcome cocktails/mocktails to excellent cotton tote goody bags & a fascinating Q&A. Even the booking fee was fully redeemable against any of the Sunday Riley products, which are all super-good.
22 juillet 2026
Avis spontané
Réponse de Liberty.
Carys, thank you for such a lovely review. We're so happy to hear that you enjoyed the event and had such a memorable evening. The team works really hard to make sure every detail is taken care of, so it's great to hear that you enjoyed the experience. Thank you for joining us, and we hope to welcome you to another Liberty event very soon.
The Liberty Customer Service Team
Excellent customer service sorted my…
Excellent customer service sorted my query very happy customer
3 août 2026
Avis spontané
Réponse de Liberty.
Maria, we're so pleased we were able to sort your query and leave you as a happy customer. Thank you for taking the time to share your feedback, and we look forward to assisting you again soon.
The Liberty Customer Service Team
I got liberty bunny but one didn't make…
I got liberty bunny but one didn't make it to me as box got damaged in delivery but put it right and sent me another thankyou
30 juillet 2026
Avis spontané
Réponse de Liberty.
Thank you for bearing with us, and we hope you're now enjoying your new bunny.
The Liberty Customer Service Team
Excellent customer service from…
Excellent customer service from Stephanie at Liberty. I’d had a problem with a pendant necklace. Stephanie contacted the company that had supplied Liberty very quickly and on less than a week from initial contact I had a brand new replacement. Huge thanks Stephanie
1 août 2026
Avis spontané
Réponse de Liberty.
Thank you for sharing your experience. We're so pleased Stephanie was able to help and get a solution arranged so quickly. We'll be sure to pass your lovely feedback on to Stephanie, who will be delighted to hear how much you appreciated her support. Thank you again for your kind words and for choosing Liberty.
The Liberty Customer Service Team
When something goes wrong and it rarely…
When something goes wrong and it rarely does, they put it right promptly and efficiently. No bots no questions just friendly helpful people. I love Liberty
27 juillet 2026
Avis spontané
Réponse de Liberty.
We work very hard to provide fast, friendly and factual customer service, so we're delighted to hear we've hit the mark once again. Thank you for your support and for your kind words. We look forward to welcoming you back to Liberty very soon.
The Liberty Customer Service Team
Réponse de Liberty.
We're so pleased we could help and provide the support you needed quickly. Thanks again for taking the time to share your experience.
The Liberty Customer Service Team
The customer service team at Liberty…
The customer service team at Liberty are outstanding they truly represent the stores standards of quality and are kind, considerate and totally professional
29 juillet 2026
Avis spontané
Réponse de Liberty.
We're very proud of our team, and it's wonderful to hear that you found them kind, considerate and professional throughout your experience. Thank you for taking the time to share your feedback.
The Liberty Customer Service Team
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