Hi I absolutely loved the half-hour makeup class at liberty! It was so informative and easy to follow. The girl who conducted the class was brilliant as she covered everything from product... Voir plus
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Lisez les avis des autres
Lovely display, knowledgeable friendly sales staff. Loved all the new brands. Enjoyed meeting GAZ and ended up buying a ring. The talk and stylist presentation was excellent. Only negative never got... Voir plus
I’ve been a Liberty customer for as long as I can remember and then a beauty drop customer since it first came out. Even hooked most of my family and my friends onto that. Liberty simply has the best... Voir plus
Liberty customer service is first rate. Spoke with Olwethu and all my queries were answered and I was provided the clarification needed to understand the points system. As a result, I can’t wait to... Voir plus
À propos de l'entreprise
- Grand magasin
- aussi dans
- Magasin de vêtements
Écrit par l'entreprise
Welcome to Liberty. Famed for its directional design, cultural collaborations and inspiring curation. Our dedicated in-house design studio is still at the core of all that we do, hand painting and creating our beautiful prints, and reworking finds from the 45,000-strong archive. A luxury destination located in the heart of London on Great Marlborough Street.
Coordonnées de contact
Regent Street 210, W1B, London, Royaume-Uni
- customerservices@libertylondon.com
- www.libertylondon.com
4,6
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 53 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Liberty.
We're so pleased we could help and provide the support you needed quickly. Thanks again for taking the time to share your experience.
The Liberty Customer Service Team
The customer service team at Liberty…
The customer service team at Liberty are outstanding they truly represent the stores standards of quality and are kind, considerate and totally professional
29 juillet 2026
Avis spontané
Réponse de Liberty.
We're very proud of our team, and it's wonderful to hear that you found them kind, considerate and professional throughout your experience. Thank you for taking the time to share your feedback.
The Liberty Customer Service Team
Fast efficient and kind service.
Ordered some products, but Amazon delivery lost it. Libertys promptly rectified and send order again, promptly and kindly. Thank you Libertys. Love that I can experience Libertys while living in Scotland!
28 juillet 2026
Avis spontané
Réponse de Liberty.
Rachel, thank you for such a lovely review. We're so pleased that our team was able to get everything sorted quickly for you and so happy to hear you can still enjoy a little bit of Liberty from beautiful Scotland. Thank you again for your support.
The Liberty Customer Service Team
Customer service
Very helpful customer service both on the phone and subsequently by email.
29 juillet 2026
Avis spontané
Réponse de Liberty.
Ann, It's great to know that your experience was a positive one, and we really appreciate you taking the time to share your feedback.
The Liberty Customer Service Team
The best customer service of any shop
The best customer service of any shop, both in store and online. They make every transaction easy and no query is too troubling; the in-store staff are really lovely and personable, whilst the online staff are knowledgeable and efficient with queries.
30 juillet 2026
Avis spontané
Réponse de Liberty.
We're incredibly proud of our teams and it's wonderful to know that their friendly, knowledgeable and efficient approach has made every interaction an easy one for you.
Thank you again for your support and for being part of the Liberty community.
The Liberty Customer Service Team
Réponse de Liberty.
We're delighted to hear that you found our service both helpful and efficient.
Thank you for taking the time to leave us a review and for your support.
The Liberty Customer Service Team
Réponse de Liberty.
Thank you for taking the time to share your experience. We're pleased to hear that our team was able to resolve the issue promptly while providing friendly and efficient service.
Thank you for your kind words and for choosing Liberty.
The Liberty Customer Service Team
Réponse de Liberty.
Thank you for your review. It's lovely to hear that our team was able to help and respond quickly to your query.
We really appreciate your feedback and hope to assist you again soon.
The Liberty Customer Service Team
Great customer service
Great customer service, very easy communication. Faultless
28 juillet 2026
Avis spontané
Réponse de Liberty.
Thank you for your kind words. We're so happy to hear that you found communicating with our team easy and straightforward.
Knowing that you had a faultless experience means a lot to us. Thank you for choosing Liberty.
The Liberty Customer Service Team
Terrible Returns Experience
My wife has returned an item to Liberty through their returns system, but despite being shown proof that the item has arrived with them via the DPD tracking, they are refusing to refund the item in question because they have not been able to find it within their premises. Customers should not be penalised for a company's bad internal stock tracking system when the customer has shown evidence of the item being delivered via the courier chosen specifically by the company for the return.
29 juillet 2026
Avis spontané
Réponse de Liberty.
Thank you for taking the time to share your experience, and we're very sorry to hear about the frustration this situation has caused.
We take cases like this very seriously and, while we have robust processes in place for returns, we'd like to better understand what happened here. We've reached out to request some additional details so that we can investigate further and do everything we can to help resolve this for you.
We look forward to hearing from you.
The Liberty Customer Service Team
Responded quickly to my enquiry and…
Responded quickly to my enquiry and provided the information I needed.
28 juillet 2026
Avis spontané
Réponse de Liberty.
Linda, we're so pleased we could get the information you needed and help with your enquiry quickly.
Thank you for taking the time to share your feedback.
The Liberty Customer Service Team
amazing customer service
amazing customer service
in
dealing with queries and deal quickly sufficent too.
overall 5. star
trusted service too
28 juillet 2026
Avis spontané
Réponse de Liberty.
Jane, thank you for the five stars and for putting your trust in us.
We're delighted to hear that your queries were dealt with quickly and efficiently and that you had such a positive experience with our customer service team. Reviews like yours mean so much to us.
Thank you again for your support.
The Liberty Customer Service Team
I’ve had a fantastic customer service…
I’ve had a fantastic customer service experience - Thank you!
27 juillet 2026
Avis spontané
Réponse de Liberty.
Claire, thank you so much for your kind words. There is nothing better for us than knowing that you had a great experience with our customer service team.
We really appreciate you taking the time to leave us a review and are so pleased we could help. Thank you for choosing Liberty.
The Liberty Customer Service Team
A swift and personal interaction
A swift but personal interaction with customer service, made for a little respite from the busy store. I left very happy.
26 juillet 2026
Avis spontané
Réponse de Liberty.
Heather, thanks for stopping by and for taking the time to share your experience. We're so happy to hear that you had such a positive experience with our team, and knowing that you left happy is the best outcome we could hope for.
Thank you again, and we hope to see you back at Liberty very soon.
The Liberty Customer Service Team
Impeccable customer service
Impeccable customer service. Second to none.
25 juillet 2026
Avis spontané
Réponse de Liberty.
Thank you for your wonderful review. We're incredibly proud to be your number one choice, and it's fantastic to hear our customer service continues to leave such a positive impression.
The Liberty Customer Service Team
Great customer aervice
Used the click and collect service which was fantastic. Great customer service. Very easy and straight forward. Such a beautiful shop too
23 juillet 2026
Avis spontané
Réponse de Liberty.
Suzie, thank you for taking the time to leave us a review. It's lovely to know our Click & Collect service made your shopping experience simple and convenient, and we're delighted you enjoyed visiting our store too. We hope to see you again very soon.
The Liberty Customer Service Team
I emailed customer services with a…
I emailed customer services with a query and got a prompt,polite and helpful response.
I have always found the staff very helpful too and would recommend this store to everyone.
22 juillet 2026
Avis spontané
Réponse de Liberty.
Margaret, thank you for your kind words. It's lovely to hear our team was able to help with your query and that you've consistently found our staff to be friendly and helpful. Your recommendation means so much to us, and we hope to welcome you back to Liberty again soon.
The Liberty Customer Service Team
The best companies get the customer service right
Have bought a few things in recent years and delivery is prompt, with a recent beauty box delivery there was a problem and one of the products had leaked over everything. Customer services were great, responsive and replaced the items.
22 juillet 2026
Avis spontané
Réponse de Liberty.
Thank you for your thoughtful review. We're sorry there was an issue with your Beauty Drop delivery, but we're so pleased our team could put things right quickly. It's great to know you've continued to have positive experiences with us, and your kind words about our customer service really mean a lot.
The Liberty Customer Service Team
Fast Response Polite representative
I contacted Liberty customer service late one evening and was delighted that the very same evening a response came back from Kaajal answering my question. Top marks
22 juillet 2026
Avis spontané
Réponse de Liberty.
Essie, thank you for your lovely review. It's great to hear Kaajal was able to respond so quickly and answer your question. We'll be sure to share your kind words with her - she'll be delighted to hear them.
The Liberty Customer Service Team
What all costumer service should be…
What all costumer service should be like. No AI, no four day response time. Orlagh resolved my query with a one day turnaround and prompt replies to my further query.
22 juillet 2026
Avis spontané
Réponse de Liberty.
Mahesh, thank you for taking the time to leave such a thoughtful review. We're delighted Orlagh was able to resolve your query promptly and continue supporting you with your follow-up questions. We'll be sure to share your kind words with her.
The Liberty Customer Service Team
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