I can’t review the lights yet as they won’t be going up for a few weeks yet but my experience dealing with Lighting Legends was excellent. They promptly dealt with an enquiry pre-purchase. Thereafter... Voir plus
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Lisez les avis des autres
Good communication from Lighting legends. The lights are nice and look good , my one reservation would be the Lux level when they turn on could be better, if slightly darker before they switch on thu... Voir plus
Easy, smooth, fast and efficient transaction from choosing the elite festoon 15 metres to receiving them. Fitted and working brilliantly; the quality of the materials and construction seem very stu... Voir plus
Had super festoon lights a while now in our front courtyard garden and back courtyard garden. (Which we have on most evenings ) Recently added another set for extra lights . Decided to also bu... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We are on a mission to inspire people to transform their outdoor spaces and brighten up their gardens with our fantastic range of high quality lighting.
Coordonnées de contact
Derby, Royaume-Uni
- support@lightinglegends.com
- www.lightinglegends.com
4,5
Excellent
299 avis
A répondu à 10 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Near fire. I wish I could post a video on here of…
I wish I could post a video on here of the electrical fault that would of ended in a garden fire had my electrician boyfriend not heard a hiss, saw the sparks and was able to stop it from turning into a massive, dangerous problem. Apparently I was given an aftercare form with my lights. (Who knew lights needed aftercare!) I was offered a discount on my next purchase. No accountability on lighting legends side. Apparently the consumer has the responsibility to check there’s no faults with the plug in lights. We managed to avoid an actual fire. I’m writing this so no one leaves theses lights on and unattended.
1 février 2024
Avis spontané
Réponse : Lighting Legends
We are disappointed to see this review and we are sorry the lights you purchased from us in 2022, have not lived up to your expectations on this occasion.
We would have to assume that on this occasion the lights have not been installed and maintained as per our product guidelines. The lights as with any electrical device do require some level of maintenance and we do recommend checking the lights over periodically to check for any signs of damage or wear and tear, so they can operate safely.
We provide a 12 month warranty period on all our products which should be a reasonable amount of time for any issues to be identified and resolved. It is extremely rare for us to have products that are faulty outside of this window. Our "Heavy Duty String Lights" product has a high ingress protection level of IP65 and is fully UKCA & CE certified. The customer return rate on this product is also extremely low at just 2.5% compared to the industry average of 5%-15%. It is also important to note that out of those returns the actual product defect rate on this specific product is less than 5%
As can be seen on multiple independent review platforms, Lighting Legends pride ourselves on providing high quality products alongside helpful and efficient customer service.
Kind regards Clare @ Lighting Legends
2nd time I’ve bought from Lightning…
2nd time I’ve bought from Lightning Legends.
The product quality is excellent.
Packaging is first class.
Delivery was excellent, received next day delivery from YODEL.
The communication from there support staff couldn’t have been better.
I have no hesitation in recommending this company.
20 février 2024
Avis spontané
Réponse : Lighting Legends
Hi. Thank you so much for your fantastic review. We are so glad to hear you are pleased with the quality of our products and the service you have received form us. Kind regards Clare @ Lighting Legends
Light up the world
What a transformation to our garden..Delighted with the quality,and price..Free postage and super fast delivery all neatly packaged.I could not be more pleased..
1 septembre 2023
Avis spontané
Réponse : Lighting Legends
Hi Nicholas, thank you so much for the fantastic review! We really appreciate you taking the time to let us know your thoughts. So glad to hear you are happy with our service and quality of the lights. Thank you once again for your order, Clare @ Lighting Legends
Lights didn’t work/ lack of reply
Lights didn’t work and testing by an electrician revealed they were faulty and poor quality. I have emailed the company multiple times and also sent a request via their online contact form as their phone number has an automated message that they are not taking calls. No reply received to any of my communication attempts. Really poor customer service. Would avoid at all costs.
27 juillet 2023
Avis spontané
Réponse : Lighting Legends
Hi Rebecca, we are sorry to see this review as we have responded to all of your emails. The first reply we sent was straight after your initial email on 28th July. Please check your spam folder for the replies. It is extremely rare we have faults with our lights and as you can see from our impressive reviews we are an extremely interactive with our customers and always respond to all emails in a timely manor. One of our customer support team will call you today, so we can resolve this to your satisfaction today. Kind regards Clare @ Lighting Legends
Excellent Service
Have bought from the company before. I initially had an issue with email receipt (actually me not the company) which Clare sorted out straight away & was fantastic. It is a shame about the lack of telephone service but Clare called me immediately on receipt of my email. Highly recommended & I will buy again.
24 juillet 2023
Avis spontané
Réponse : Lighting Legends
Hi Ian, thank you so much for the fantastic review! We really appreciate you taking the time to let us know your thoughts. So glad to hear I was able to resolve this for you. Thank you once again for your order, Clare @ Lighting Legends
Issue was resolved immediately
Dear Lighting Legends - further to my earlier review, your team was really great in responding to the issue which was swiftly resolved. I'm impressed with your response - thank you.
Caroline
14 décembre 2022
Avis spontané
Réponse : Lighting Legends
Hi Caroline, thank you so much for the great review! We really appreciate you taking the time to let us know you are impressed with the service you received from us . So glad to hear our customer support team were on hand to help resolve this for you. Thank you once again for your order, Clare @ Lighting Legends
Absolutely dissatisfied with your…
Absolutely dissatisfied with your company. I had to take my case to the BBC before you backed down and gave me a refund. My lights failed twice in the 14 months that I had them, only to be told by lighting legends that you only offer a 12 month warranty. Do yourself a favour and educate yourselves on consumer law. Ignorance of the Consumer Rights Act 2015, which has obviously been in place for some time now, is no excuse. You are hoodwinking your customers, and that type of service has no place in todays society. I had to go to great lengths to receive my refund because of your Ignorance.
Customers beware..... this product will fail all too soon, so don't be fobbed off by their 12 month warranty spiel.
10 novembre 2022
Avis spontané
Réponse : Lighting Legends
Hi Brain, we feel this review is very unfair and does not represent our product or company.
We provide a 12 month warranty period on all our products which should be a reasonable amount of time for any issues to be identified and resolved.
It is extremely rare for us to have products that are faulty outside of this window. Our "Heavy Duty String Lights" product has a high ingress protection level of IP65 and is fully UKCA & CE certified. The customer return rate on this product is also extremely low at just 2.5% compared to the industry average of 5%-15%. It is also important to note that out of those returns the actual product defect rate on this specific product is less than 5%
As can be seen on multiple independent review platforms, Lighting Legends pride ourselves on providing high quality products alongside helpful and efficient customer service.
We would have to assume that on this occasion the lights have not been installed and maintained as per our product guidelines which has caused these issues to occur. You informed us of the issues once the products had exceeded their warranty period, and we did not have an accurate time as to when the issue first arose.
We would expect any product issues that occur to be reported within a reasonable time frame, which in this case unfortunately did not happen.
This has been fully resolved. We received your retuned lights and you have been refunded.
Regards
Clare @ Lighting Legends
Exceptional company
This company is absolutely exceptional. Their customer service is first class. Friendly, knowledgable and attentive caring staff. In this day and age where customer service has been found wanting, Lighting legends truly are a beacon of light and other companies should take note. This is how to do it and keep customers coming back!
1 octobre 2022
Avis spontané
Réponse : Lighting Legends
Hi Imogen, thank you so much for the fantastic review! So glad to hear that you have been happy with the service you received from us. We really appreciate you taking the time to let us know your thoughts. Thank you once again for your order, Clare @ Lighting Legends
Poor quality
Bought them less than a year ago, was looking at adding extra set when checked the connection found it had disintegrated and had a funny smell so cleaned it up and the lights tripped so not usable.
3 octobre 2022
Avis spontané
Réponse : Lighting Legends
Hi Andrew, We are very sorry to hear this. This is most unusual, as we have explained in the email we sent to you this morning. That this has been caused by water ingress into the end cap, as the fitting may have become loose over time. We have as you will have already read offered to fully replace these lights under the 12 month warranty. We have also offered advise on how to avoid this happening again with your new set. We are waiting for your reply to our email so we can fully resolve this to your satisfaction. Kind regards, Clare @ Lighting Legends
Beautiful Lights + Fantastic Service
Exactly as ordered, very strong lights, look fantastic in the garden. Placed a couple of orders over the past year. Also, they went above and beyond after I explained I needed the last order urgently and was able to get delivery upgraded to next day. 10/10 would definitely recommend.
14 septembre 2022
Avis spontané
Réponse : Lighting Legends
Hi Lee, thank you so much for the great review! We are so pleased to hear you are happy with the quality of our products and our fantastic customer service. Thank you once again for your order, Clare @ Lighting Legends
Amazing lights
Super fast delivery, my garden looks amazing had them put up today. I had purchased 2 15m warm lights and all bulbs worked.
11 septembre 2022
Avis spontané
Réponse : Lighting Legends
Hi Abi, thank you so much for the fantastic review! We really appreciate you taking the time to let us know your thoughts. So glad to hear you are happy with our service and quality of the lights. Thank you once again for your order, Clare @ Lighting Legends
Great products
Great products, service and price. Contact from Lighting Legends was excellent, by real people, quick and knowledgable. We are really pleased with the festoon lights and the WiFi switch is excellent and just what we wanted and couldn’t find from an electrical wholesaler yet these guys have them - brilliant.
2 septembre 2022
Avis spontané
Réponse : Lighting Legends
Hi Steve, thank you so much for your fantastic review. So glad to hear the support team were on hand to help. We really appreciate you taking the time to let us know your thoughts, thank you once again for your order. Clare @ Lighting Legends
No order and no contact
Not sure what’s going on with this company. They don’t answer phones nor respond to emails. Ordered through them as they state express delivery, lots of reviews to say they deliver quickly although I now see these are at least a year old. As per review below, they say it’s been dispatched but the courier status has been showing as awaiting the package for at least three days now. Have emailed asking to cancel my order as clearly it’s not left them. Let’s see how that pans out.
1 septembre 2022
Avis spontané
Réponse : Lighting Legends
Hi Dana, I can see you received this delivery within the 2-3 days delivery timescale we offer. Our apologies in the delay in replying to your initial email our support team have been extremely busy over the bank holiday period. As you received the order on time, we will be most grateful if you can update the review with some further feedback. Thanks Clare @ Lighting Legends
Réponse : Lighting Legends
Hi thank you so much for the fantastic review! We really appreciate you taking the time to let us know your thoughts. Thank you once again for your order, Clare @ Lighting Legends
Would recommend highly!
Placed an order for the heavy duty lights on Wednesday and they were delivered on the Saturday. Great service. Quality is second to none - this is my second set. Brilliant quality and very hard wearing. Would recommend them.
22 août 2022
Avis spontané
Réponse : Lighting Legends
Hi thank you so much for the fantastic review! We really appreciate you taking the time to let us know your thoughts. So glad to hear you are happy with our service and quality of the lights. Thank you once again for your order, Clare @ Lighting Legends
What a joke
Something’s not right. Waiting almost a month now. Stuff I order from Canada gets to the uk quicker.
5 août 2022
Avis spontané
Réponse : Lighting Legends
Hi Mateusz. We are disappointed by this review. Our Customer service team have been in contact with you throughout and have explained the issues faced with your delivery. Whilst we do everything we can to ensure our orders are sent in a timely manor on occasion there can be issues within the delivery network itself and unfortunately this has happened with your order.
We have been working with you on this and we will resolve this fully to your satisfaction. Our apologies once again, Clare @ Lighting Legends
Ordered mine Wednesday arrived Saturday…
Ordered mine Wednesday arrived Saturday no issues with delivery but 2 bulbs dont work they seem to be very cheaply made and although well packed dont work
The lighting itself seams to be well made and look very nice hung along the fence
23 juillet 2022
Avis spontané
Réponse : Lighting Legends
Hi Gary Thank you for your great feedback. Glad to hear your order arrived on time and you are pleased with the quality of the lights. We do sometimes get the odd rogue faulty bulbs being sent out, we are always happy to replace them should this happen. A member of our customer support team will arrange for 3 replacement bulbs to be sent out today. Thank you once again for your order, Clare @ Lighting Legends
Hello after hearing good things about…
Hello after hearing good things about lighting legend I decided to purchase some mains powered garden lights and what a good decision that turned out to be . They were easy to install and are a lot brighter than any solar garden lights I have ever purchased . So after buying 15m I also bought another 15m and another 7m to finish the whole garden perimeter. I am very impressed with these lights and would recommend anybody else to go to lighting legends if you are after garden lighting
8 juillet 2022
Avis spontané
Got my 10 mtr and 7mtr set today
Got my 10 mtr and 7mtr set today, they took slightly longer to arrive but guess this can happen I was kept upto date by Claire and I am highly delighted with the product, I may need another set just so there's more around my fence..
6 juillet 2022
Avis spontané
Réponse : Lighting Legends
Hi Richard, thank you so much for the fantastic review! We really appreciate you taking the time to let us know your thoughts. So glad to hear you are happy with our service and quality of the lights. Thank you once again for your order, Clare @ Lighting Legends
Con artists do NOT trust!
Con artists - avoid at all costs! As per some of the reviews below, I ordered some lights weeks ago and they never arrived. After multiple attempts chasing them for updates, and being told there are 'staffing' issues, my order has still not arrived. I asked for a refund, to which the response I received was that I need to send the item back for a refund - how is this possible when I haven't received it in the first place!!! This is a shady company do NOT order from them.
5 juillet 2022
Avis spontané
Réponse : Lighting Legends
This review is totally inaccurate. We have had some logistical and staffing issues that have caused unavoidable delays and we sincerely apologies for this. As you have not identified yourself it is difficult to comment. However we would only ask you to return the lights for a refund if you had received them. Please email our support team with the details of your order and we will happily resolve this to your satisfaction.
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