London Ambulance Service NHS Trust Avis 

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We had a really frightening morning when my cousin became extremely unwell with severe vertigo and vomiting, and we ended up needing an ambulance. I was running on pure adrenaline and was incredibly worried about her.

Chloe and Nikki were absolutely brilliant from the moment they arrived. They were calm, reassuring, professional and genuinely caring, which made such a difference when everything felt quite scary and chaotic.

They looked after my cousin wonderfully and helped make a very stressful situation feel safe and under control.

Thank you both for your kindness, patience and care this morning. You are a credit to the ambulance service and we were incredibly grateful to have you there.

Chloe & Nikki — the dynamic duo! ❤️🚑

The crew who came to see my stepfather in Teddington this evening were just amazing! They went above and beyond. I just can't thank them enough for their professionalism, expertise and commitment!They are true lifeguards! Thank you! Thank you 🙏🙏🙏🙏🙏🙏🙏🙏🙏

Not good they don't care about your mental health

Januk and Marie were just fantastic! Very professional with a sense of humour! Arrived within an hour and drove us to St Marys. Got us seen promptly. Can't thank them enough!
Angels!

My sister and I wish to thank the London ambulance service for the skilful care and professional support they gave to our brother Bernard on the 19th August 2026.
Matt and Ellen were truly two excellent professionals. My brother has Parkinson’s and multiple needs, they were so gentle and kind to him. There were also two paramedics present who had carried out a thorough assessment of Bernard. (Didn’t get their names, sorry) they were clear and honest with Bernard, explaining the seriousness of his condition and the urgent need for a trip to A&E.
What a wonderful professional service provided by them all. And Matt gave a
concise handover to the doctor which enabled Bernard to be treated quickly.
Thank you and God bless you all

The best service, which is I have from Alex and Natasha they are the best guys the help us a lot Thank you so much from the

Horrible, just horrible. I'd never ever wish this upon ANYONE EVER. Actually like going through hell.

I was treated by Sarah and Zana who came out to me on 24/6/26. There are not enough words for me to express my gratitude to them both. They were so calm, organised,caring and prepared with everything they did. With continued support and care I was calmed and treated feeling comfortable and confident with their knowledge. They really were a most wonderful partnership, and credit to the organisation. Thank you to them both, you will always be remembered.

I would like to thank you Aby and Mia for their caring and professional service to baby Nina and baby Gandolfo.

I rung an ambulance this morning as i was struggling to breathe. Von and Amy arrived very quickly and was so helpful the second they arrived. They made me calm and was very professional. Once in the ambulance all the way to A and E at Queen Elizabeth they waited with me till i was seen with a nurse. Hands down the best/nice/kindest paramedics ive come across. If any one deserves a pay rise its girls like this. Thank you again Von and Amy

They will come when u die 😆😆😆

💩 💩 💩- this is 999

These people don’t care this is why my mother died they say they will send you help like these did my mother with a blood clot in her foot I called 999 asked for an ambulance and they never turned up hours later the blood clot travelled to my mums heart killing her I hate NHS and I just called them again to get a 75 year old lady to hospital she just had operation on her knee and it opened up with puss and blood coming out and blisters around the knee and her foot is all puffed up very heart bright red just like my mum’s was they said she as to make her own way to hospital as they will not take her she cannot even stand or get up at all this is wrong I now hate NHS and no longer trust the ambulance service at all

I would like to express my deepest gratitude to Jim and David on F219 Ambulance London. Their professionalism, compassion, and calm approach during a very stressful time were truly exceptional.Both paramedics went above and beyond to provide outstanding care, reassurance, and support. They treated us with kindness, dignity, and genuine empathy, making a difficult situation much easier to cope with. Their communication was excellent throughout, and their dedication to patient care was evident in every interaction.London Ambulance Service should be incredibly proud to have such remarkable staff representing them. Thank you again, Jim and David, for your incredible work and for making such a positive difference.

As someone who worked for the LAS as a para, I could not recommend the company less. The downward spirit is impressive. At the start, you are painted a great picture of vast roles, opportunities and develop. To say that is a lie is an understatement. I worked there for 6 years, got my education I need and left as soon as I could.

If you’re not best friends with management or through your colleagues under the bus, you won’t get anywhere. They will find every little issue possible to blame you off and make you responsible and will off zero support.

The staff morale is depressing. I worked in the NW sector and I could not tell you the last time i spoke with someone who said they engage the job or happy to be there.

Please find another service.

Ps: you also have to ask to use the toilet.

On the 5th April I called 111 and was attended by two ambulance medics at my home. Mallory and Charlotte were both very kind and helpful, they then transported me to Queen Elizabeth Hospital, Woolwich for further diagnosis ( it turned out to be compacted gallstones),
I should like to thank these ladies for their care and consideration while treating me,

There was an incident where my neighbours who are drug users from downstairs flat, left an immigrant woman on my doorstep in a council flat. We Had to stay up all night because of the problems they caused, due to anti social behaviour noises, we Called an ambulance at night while I am suffering mobility problems due to badly worn out knees. But I had to suffer standing all night just to check on her breathing every 15 minutes . The lady on the receptionist phone was Nice. but the ambulance people themselves were Rude ignorant like I was invisible didn't have the decency to say "Thank You"we'll take it from here" Rude people. It feels bad to just close the door without getting any respond of them.

If I hadn't gone to the door to check what's going on, the woman would've been lying there from night till morning. No one would be able to find out if she was an immigrant or ran out of her camp

While we try to help people we get disrespected.
It's not nice. And the People who caused troubles like this doesn't even get in any trouble or get fined,
And people like these neighbours downstairs leave their mess on others to pick up after causing it, and what for, just to take their Pocket money. And then kick them out and leave them on others door while that person wakes up not realising their friends betray them.

Honestly you're treated like a number, the staff clearly don't care and have 0 empathy. Id rather lie in the street unattended for 14 hours

Treat you like a number and consistently get met with non empathetic staff while trying to get help

Simon Agombar and Tony Hann of the London Ambulance Croydon University Hospital service were top professionals. They helped deal with a difficult case with patience, care and genuine empathy. Can’t thank them enough 10/10 service!!

Just want to say thank you for the wonderful service that you gave us last night when we were in distress and needed to use your services on the 2nd of April around about 9:30pm to 10:30 when you attended a situation for our son where we were unable to be there , the staff were great very helpful and considerate and resolved the situation for us thank you so much