London Serviced Apartments Ltd Avis 

149
•
TrustScore 4.5 sur 5

4,6

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Noté 5 sur 5 étoiles

Έκανα ένα αίτημα για την οικογένειά μου που θα ερχόταν στο Λονδίνο από 28 Δεκεμβρίου 2024 έως 8 Ιανουαρίου 2025 (11 διανυκτερεύσεις). Μου πρότειναν ένα υπέροχο διαμέρισμα στο City of London για τη δ... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

We stayed in a 2 bed flat in West Hampstead. Very modern apartment, well equipped (even though limited dishes: forks, plates etc...), comfortable beds... We really enjoyed our stay. The only negative... Voir plus

Noté 4 sur 5 étoiles

Apartment as advertised, an older building with large rooms and big windows that opened. Kitchen and bathrooms well appointed. A couple of minor problems (kettle not working and internet down for a da... Voir plus

Noté 5 sur 5 étoiles

My husband, daughter, son-in law and their three sons stayed at #1 Mansions at Earls Court. We had a beautiful four bedroom, three bath flat. The flat was huge and filled with wonderful antiques as... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Logement indépendant avec services
  2. aussi dans
  3. Agence de voyages
  4. Appartement de location de vacances
  5. Hébergement acceptant les animaux
  6. Hébergement de groupes
  7. Logement meublé

Écrit par l'entreprise

London Serviced Apartments Limited, which operates and owns and operates the website www.londonservicedapartments.co.uk; is a registered Private Limited Company in England & Wales and subject to English Law. Incorporated on 15 Jan 1999, Company No. 03696103, and trading solely as a booking agency working directly with clients, we do not market or manage any properties on Booking.com. We are not responsible for any Booking.com property listings or listings with a similar name and are not a property management or apartment operating company.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

149 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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4,6

Tous les avis

(149)

2 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

We enjoyed our stay

We enjoyed our stay. The arrangements made by London Serviced Apartments were seamless. Thank you!

12 octobre 2017
Avis spontané
Noté 4 sur 5 étoiles

Mayfair's house location is ideal

Mayfair's house location is ideal! We loved the intimacy of the street,
the resteraunts and cafes in the neighbourhood and the proximity to
the parks, to central sights and to the ubway. The apartment is lovely,
very comfortable and clean. The hotel's service is excellent, the staff
(in particular Kate nd Joseph) has been most kind and helpful! We regretted
the fact that there has been nooutside view from the apartment.

12 octobre 2017
Avis spontané
Noté 4 sur 5 étoiles

Thanks to another company renaging on a …

Thanks to another company renaging on a confirmed apartment booking at the last minute I was in desperate need at short notice to find an alternative apartment for 2 nights.
London Serviced Apartments couldn't have been more helpful. They were attentive, responsive and very friendly. I was offered a choice of apartments and chose one which suited to my needs.
London Serviced Apartments shall be my first port of call for apartments in London in the future.

9 octobre 2017
Avis spontané
Noté 5 sur 5 étoiles

Great location

Great location. Flat was clean and modern. We had a flat facing the back garden which was very quiet. Staff were very helpful.

5 octobre 2017
Avis spontané
Noté 3 sur 5 étoiles

Go Native Hoxton - Noisy, needs soundproofing

The booking service from London Serviced Apartments was quite smooth - but the quality of the Go Native serviced apartment (Hoxton) was quite poor. The apartment was really noisy (from traffic, sirens and late night partying in clubs and on the street). We would not choose to stay at that property again. It requires much better sound-proofing to justify its price.
We have used London Serviced Apartments as a booking agency for many years. It is a good service and we’d use them again. Just never for this property (Go Native Hoxton).

5 octobre 2017
Avis spontané
Noté 4 sur 5 étoiles

I stayed at the America Square …

I stayed at the America Square apartments and it was beautiful and centrally located. Couldn't be happier with the accommodations! Would recommend the apartment to my friends.

24 septembre 2017
Avis spontané
Noté 3 sur 5 étoiles

The apartment is in excellent location …

The apartment is in excellent location with a very pleasant neighborhood. We were nicely received the day we arrived. The personnel at the reception were helpful and hospitable.
Regarding the apartment itself it's comfortable, agreeable and well ventilated, but there were some issues that need to be looked at.
1. The kitchen isn't fully equipped as mentioned in the website.
There is no dishwasher.
The cutlery isn't up to standard. They aren't from the same set.
The deep freezer isn't cold enough, so we couldn't buy frozen food. If you raised the cooling the food would get slightly frozen in the lower shelf of the fridge and still the freezer isn't cold enough to keep the food frozen.
2. The water pump is very noisy and sometimes when the neighbors opened their taps it sounded in our apartment.
3. The hot water didn't function several times but we complained and it was repaired.
4. The drainage in the tub wasn't good, we complained and it was repaired.
5. The internet connection was really very bad. We only had connection in the bedroom, which was really disturbing. We complain but nothing was done for that.
6. The apartment was cleaned as mentioned but the cleaning could be better.

19 septembre 2017
Avis spontané
Noté 1 sur 5 étoiles

I would not give it a star at all

I would not give it a star at all, the place had mice , cracked counter tops , curtains that were too long for the windows , loose shelf in the bathroom , along with the mouse traps left around , a very unpleasant stay.

11 septembre 2017
Logo de London Serviced Apartments Ltd

Réponse de London Serviced Apartments Ltd

Dear Cathy,

We would like to clarify that London Serviced Apartments Limited acts as a booking agency, facilitating reservations and liaising with independent property management companies on behalf of our clients.

We do not own or directly operate the apartments themselves, and property maintenance and on-site standards fall under the responsibility of the managing operator.

However, we are always available to support our clients should any issues arise during their stay.

We are sorry to read that your experience did not meet expectations at the time and sincerely wish we had been made aware of your concerns during your stay so that we could have raised them promptly with the managing company on your behalf.

We appreciate all feedback, as it helps us continually review and strengthen the way we support our clients.

Kind regards,
London Serviced Apartments Team
Company No. 03696103
www.londonservicedapartments.co.uk

Email: enquiries@londonservicedapartments.co.uk

Tel: +44 208 004 0007
WhatsApp: +44 7717 400 875

Noté 5 sur 5 étoiles

I have known Roy and Marcel for a very …

I have known Roy and Marcel for a very long time and they are very professional persons and they always book the right apartments and true to their word with the descriptions

As for Melia White House Also I would recommend these apartments to my friends and business person because Melia is excellent and give best services

11 septembre 2017
Avis spontané
Noté 4 sur 5 étoiles

Experience of London Serviced Apartments

Hi, it was an extremely pleasant experience spending our holidays in London for 16 days at 162 Gloucester Place through the London Serviced Apartments. Would like to make a special mention of one of the agents from London Serviced Apartments, Izzy, with whom I had interacted during selection, confirmation and also arranging an alternate apartment to suit my requirements. The stay in London was memorable and we would look forward to visit again and enjoy the hospitality of the staff and the apartments of London Serviced Apartments.

22 août 2017
Avis spontané
Noté 4 sur 5 étoiles

Spent a good time there

Spent a good time there. Very well located, close to the train, tube and bus. Also close to the shopping area!!!! Staff from Marlin were very welcome and helpful. The only (but quite important to notice) issue was the proximity with the train (apartment has a direct view on the rails tracks). Consequence: some noise early and late in the day.

22 août 2017
Avis spontané
Noté 5 sur 5 étoiles

With the help of London Serviced …

With the help of London Serviced Apartments, Ltd., (especially Izzy!), we were able to have a wonderful apartment for 5 nights, that really gave my family a unique experience. We were not only close to a few underground stops so we could get anywhere, but we where in a lovely neighborhood, away from the tourists, allowing us another insight to what makes London so wonderful! Traveling with 3 teenage children, the apartment gave everyone a space and place to relax.

17 août 2017
Avis spontané
Noté 3 sur 5 étoiles

Great location

Great location, walking to a lot of London attractions, very comfortable beds, good space. It could use some update to carpet (maybe hard wood floor), and maybe some charming pictures around. Also the hot water in the bathroom shower was mostly cold.

16 août 2017
Avis spontané
Noté 5 sur 5 étoiles

Excellent location

Excellent location, super nice apartment perfectly equipped, clean and tidy. Lots of restaurants and pubs near by as well as many tourist attractions.

12 août 2017
Avis spontané
Noté 4 sur 5 étoiles

The apartments are really nice and on a …

The apartments are really nice and on a great location!
we enjoy staying there every time and we will repeat it during our next visit in London.
Bad impression : the extra charge of 2% for paying with credit card

3 août 2017
Avis spontané
Noté 1 sur 5 étoiles

Moved us to another apartment with a …

Moved us to another apartment with a bad exuse. Charged us double, got refunded after a week

1 août 2017
Logo de London Serviced Apartments Ltd

Réponse de London Serviced Apartments Ltd

Dear Jannicke,

Thank you for your feedback regarding your stay in August 2017.

We are sorry for the inconvenience caused at the time in relation to the apartment relocation and the temporary duplicate charge. While occasional administrative errors can occur, we understand how frustrating this can be for guests.

As noted, the duplicate payment was refunded shortly thereafter, and we are pleased that the matter was resolved.

Since that time, our processes and systems have continued to evolve to minimise the risk of such issues arising.

We appreciate you taking the time to share your experience.

Kind regards,
London Serviced Apartments Team
Company No. 03696103
www.londonservicedapartments.co.uk

Email: enquiries@londonservicedapartments.co.uk

Tel: +44 208 004 0007
WhatsApp: +44 7717 400 875

Noté 2 sur 5 étoiles

Poor communication

Poor communication, misleading information - I selected my apartment from the LSA website and inquired on details. Email communication was painful - lacking details and repeatedly unanswered specific questions, I finally called from California. Not much better. I finally just stopped asking questions.

LSA webpage for the apartment building is grossly misleading - highlighting only the penthouse unit and its features, not the majority of the apartments. LSA never provided any additional information on my specific unit so I assumed the detailed list and photos on their site was applicable to all apartments. So many items were not actually in my apartment such as dishwasher, washer/dryer, hairdryer. The general living space wasn't as displayed in the photos. The listed free wifi never worked, for 12 days, and in fact, no internet is available in the unit - free, paid, wired or otherwise. Very frustrating and difficult to work around. LSA was unsympathetic. I will not work with them again.

31 juillet 2017
Avis spontané

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