Made for Trade Avis 

I have used Made For Trade for a number of years and they have always been fantastic. There used to be some issues with deliveries when these were outsourced to Tuffnells, but since bringing delivery in-house, service has been virtually perfect. Would also like to mention how great Laura and James in customer services are - always friendly, professional, and helpful. I needed a sample of Korniche bifold profile posting to site today, and this was dispatched with a tracking number free of charge within an hour.

Would always recommend!

A great product backed by a solid service you cannot go wrong choosing a Madefortrade product...believe the Hype they really are the best!

Hi I bought a set of bifold doors over 5 years ago and one of the locking handles became broken.

I contacted made for trade and the customer service I received from Laura Smithyman was excellent so professional. Although the doors I purchased are discontinued Laura managed to source a handle and posted it out within two working days.

Thanks so much to you and team

Best Regards
Richie

AWESOME Company to deal with, quick comms and Laura in the office is fantastic.

I would highly recommend.

We moved into a property with a Korniche lantern already fitted, but it hadn’t been fitted correctly so we were started to have a leak! We contacted Made For Trade and the customer service from the first phonecall and with Tom over email and a further phonecall was fantastic! Tom advised my husband correctly and sent us documents and videos to be able to fix the lantern correctly! Even sending clips we needed free of charge next day! We were about to spend a lot of money to get a company in to try to fix the problem! But Tom advised that it can be done ourselves and saved us a lot of money! The customer service was fantastic and we highly recommend them! Thank you!

My visit to meet the team and learn more about what the company does was a great experience, every one in each department was helpful, insightful and upbeat, the place was well maintained and organized and with a major focus on employee satisfaction. The whole experience was an absolute pleasure. The products speak for them selves. Looking forward to working with the Team more

Great service and quality, would recommend this business and product

Recently ordered a Korniche lantern, the experience from start to finish was first class

Not often you see such a great balance of technical competence, with a first class customer focus.

Laura is just all round Fantastic, She always get's back to me quickly with solutions to my issues. Hard to think of a better experience with a new supplier. Really happy with everything they do and Laura in particular always goes the extra mile to help and a pleasure to deal with - 5 stars all round.

We have recently started using MFT as we had looked at their products and were very impressed with them. After requesting some quotations we received quick and clear responses, and received an excellent service including being able to meet with some of their team at the showroom to take a closer look at the products. Ordering was very easy, and communication was clear from MFT. Delivery was made to us on the allocated day with no problems. We also requested some samples which were sent out quickly and arrived in perfect condition. Our fitters recently installed a Korniche Lantern and found it straightforward to install and they were impressed with the product - as was the customer. We are happy to continue to use MFT and feel that if we need assistance in any way they will be happy to help.

We've been using MFT since 2015 and will continue to do so. Their folding doors are superb and the company is a joy to deal with.
Kevin Crouchley
Managing Director
Bayhaven Ltd

We are a double glazing installer who usually use smaller "more personal" suppliers however MFT supply products we need so we gave them a go. The product is fantastic, the order process is easy and any aftersales have been dealt with VERY efficiently. Highly recommend them

Had trouble with the way our installer fitted our bifold and glazing James McDougall was incredibly kind with his time and helped as much as he could. Proving Instalation guides and asking for pictures taking time to call back and talk through everything I’m really very impressed with the way he dealt with our situation

Farah

I used MFT around September 2022 for a Korniche bi-fold door. A few technical questions quickly answered over email at quote stage. Delivered to schedule. Door packaged well, manufactured to high standard, came with easy step by step installation instructions. Very easy to fit and glides beautifully. Really pleased I choose this company and will be using them on the next project. I would happily recommened without hesitation. Thank you all MFT team.

I was using a distributor of Korniche products that shall remain nameless... after a nightmare with them trying to get a result I contacted Laura at Made for Trade, sorted everything out in a jiffy, missing parts in the post for delivery asap.

Excellent customer service - Thank you

Firstly the short period of time taken for the call to be answered then the professional and helpful manner with which the query was handled. A delight to deal with (Laura) and would recommend Made for Trade to anyone.

Alex Mackie Director of Edinburgh Risk Management (General) Ltd

Roof lantern installed around 18 months ago - not only did I like the more uncluttered look of the Korniche lantern compared to others, it was a lot cheaper. To those that think "you get what you pay for" all I would say is that I paid for this and I got it! It's well made and was quick and easy to fit. My only issue is that I recently noticed I had squeezed one of the gaskets around the glass a little (completely my fault) so I got in touch to find out how to deglaze the lantern to straighten it. I got a video by return how to sort it, plus they just put some additional fittings in the post that I would need to get it all back together. Looking at the gasket once unglazed it was a bit out of shape. I emailed to ask if I could buy a new gasket on Sunday night, and on Monday received an email saying the gasket was in the post.
And I didn't get lots of desperate emails saying "please leave us a review" like most companies do that give pretty average service at best. I had to ask where to leave this as I'm happy to comment on both poor and excellent service. So top marks to MFT here.
Oh, and the lantern's thermal performance is excellent too - when it snowed last winter I had to wait days for the snow to clear - not enough heat loss!

We had a few issues with deliveries of our roof lantern contacted the support team (James ) he track down parcels and had them re delivered the was a mix up on the glass got that sorted. One of the best customer support team ive ever had to deal with thank you James. product was very well made well wrapped and easy to install will definitely be promoting this product.

We ordered a roof lantern and bifold doors, the service from start to finish was excellent, we are so pleased with the quality, price and delivery. We installed them ourselves without any problems, we would definitely recommend this company and salesman Chris

When an issue was identified with our bi-fold doors, the staff at MFT (Kevin and James) we both easy to get in touch with, responded quickly to all communication and helped bring about a swift resolution to our problem. Their approach was fair, measured and sensible and replacement gland units were supplied within a week. We were very grateful for their help.