Manchester Arena Avis 

I blame Ticketmaster as much as arena,but I had 3 emails from arena to tell me Harlem Globetrotters show,doors open 5pm,show at 6pm,I get there with my son and his friend for his birthday treat at5pm,to be told the magic pass pre show for which I bought 3 tickets,had started at 4pm and had already finished.my sons birthday was totally ruined,I tried to contact customer services,but you get2 options 1 or 2,either one gets you cut off.so my only possible contact with Manchester arena is this,so thanks for ruining my son's birthday with your lack of knowledge of your own events.i won't bother coming again, I'd rather go to a venue further away and deal with staff who know what they are doing.

Try to book the Heineken lounge , no-one answers , just rings off gives a number to call and thats the same , sorry but an awful service , well no service at all .

Took my 5 yr old grandson who has a prostethic leg and finds it hard to get around sometimes and has to use crutches..I pointed this out to the accessibility team when booking..on the day of.the show we were shocked to find our seats at the very top with no space at all for him ...we had to keep moving him so people could get passed as we were on the end of the aisle ..customer service were terrible saying it was a full house yet they knew about his disability 6 mnths prior to booking...and when I complained to customer services via email what an absolute joke ..Took wks to reply and said they were sorry and that we had been offered to move on the day only to later say in an email that there were no seats left....and when i asked to speak to a manager on the phone instead of an email i was blatantly told no ....manchester arena your disability policy is a joke and your customer service is even worse

£5 for a large Coke Zero... please come off it absolute joke. It’s expensive enough for concert tickets , parking and merchandise as it is but to be charging £4 for a bag of kettle crisps is a slap in the face.
When you think cinema prices are bad these are worse

I thought the show was brilliant, but ruined by people constantly leaving their seats to go and get drinks, thereby disrupting us and our view of the actual entertainer.They were so bad, they actually spilt drink all down the back of one of my family members. If they were in a pub situation they would have not been allowed to buy anymore drink as they were clearly very drunk, but here they were still allowed to buy drinks, Why can't you have a non-drinking section, where patron are not allowed back in if they leave the section when the performer is on, if they have a drink in their hand?
Staff were also unhelpful at dismissal time, closing and blocking the exit nearest to our car park and therefore making my elderly parents walk a longer way round in the pouring rain.
Spoiled what should have been a fantastic night.

A good experience last time i was there, friendly staff although crowd management left something to be desired.

Like it here but hard to get around. Drinks are good prices though

great sound and visions in this great arena in manchester - very well organised

Was at a concert last weekend and found the seats not good very steep

Would visit again

The arena staff wouldn't help my disabled mother to her seat so we had to leave

Great place. Loved visiting here. Can't find a fault.

Good stuff, we‘ll come back

Prices good for an arena, views from most seats are also good.

Good place. Friendly staff.

I found this place relaxing but being new in Manchester I love to visit this place weekly I have found new friends over here and now being alone without my family in UK I love to spent time over here

Tried to book Micheal Buble tickets through the access booking number as both my Wife and Myself are Disabled sent E Mail and then I called and left a voice mail . The booking line times are 10am to 5pm so when no call back by 5pm put my phone on silent as I was visiting my Wife in Hospital . On coming out of the Hospital at 8pm checked phone and missed call from booking line . It is a very poor system for disabled people to try to book seats and every were else I have booked I have called and had to wait or call back until I got through . I have sent other E Mails and have had no reply . This is very poor and should be a better system in this day and digital age

After a terrible experience with another one of the attendances at the Gorillaz concert, the staff was really sympathetic and helpful. We felt really harassed by this woman and the staff was the reason why this didn’t ruin our evening as they gave us better seats to compensate for this uncomfortable experience. Overall, the staff was really great!