The repair work carried out looks very good. Far more work was required than I anticipated. The only problem was the parts were not readily obtainable and so the repairs took much longer than expecte... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Handled easily and no fuss by insurer, Turners were kind and helpful, excellant customer service from Jo, think that was the lovely lady on reception, who did not make me feel like a total idiot. An a... Voir plus
L'entreprise a répondu
A large red deer landed on our campervan whilst we were driving in Slovenia. We called and were towed within 2 hours to a destination we chose. The vehicle was then remotely assessed from pictures we... Voir plus
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My car was collected at a time to suit me. I was kept up to date throughout with the progress of the repair. My car was delivered back to me on a day to suit me. All contact from the repair assessment... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Markerstudy has specialised in providing motor insurance products, and complementary services, for 25 years. Currently trusted by a wide range of UK brokers and intermediaries, we help protect policyholders in the UK. We continually strive to provide a great service for all our policyholders, however, like many insurance providers, we are being impacted by wider industry and global issues, which include on-going supply chain delays and courtesy car shortages. Our teams are working tirelessly to overcome these difficulties and we would encourage policyholders to call - 0344 873 8183 if they would like to discuss a their claim with us or have any concerns. Specialisms: We are able to offer competitive motor insurance policies to suit many different customer requirements, such as young drivers, owners of high performance/high value cars, Japanese imports, kit cars, drivers with unusual occupations or accident/conviction records, to name just a few.
Coordonnées de contact
45 Westerham Road, TN13 3QB, Sevenoaks, Royaume-Uni
- 01245 254848
- customersupport@markerstudy.com
- www.markerstudy.com
4,4
Excellent
7 k avis
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Stress free car repair
Fast no fuss drop off of my car and pick up of courtesy vehicle, good communication to keep me updated on the progress of the repairs, flawless repair to the car "like it never happened". Excellent service throughout the whole experience.
30 septembre 2026
Avis spontané
Réponse de Markerstudy
Hi Mark, we are delighted to hear that you had an excellent experience with us. It is wonderful to know that the drop-off process, replacement vehicle, and ongoing communication met your expectations, and that you were completely satisfied with the seamless quality of the finished work. Regards, Dane
Professional, Hassle-Free Repair Experience
I recently used Turners Vehicle Repair in Ripon and was extremely pleased with the service I received. Communication was excellent throughout the repair process, with regular updates provided as the work progressed and neared completion, which gave me complete confidence from start to finish.
The entire experience was hassle-free and highly professional. The quality of the repair was excellent, and the team were friendly, efficient, and easy to deal with throughout.
I’d also like to recognise Markerstudy Insurance for their outstanding support. Their hassle-free approach made the claims and repair process straightforward and stress-free, and I genuinely couldn’t fault their service. Having Turners Vehicle Repair as one of their approved repairers adds real value to the overall customer experience and reflects well on the quality of service they provide.
I would highly recommend both Turners Vehicle Repair and Markerstudy. A professional, seamless service from everyone involved.
Also a shout out to Olivia at Turners for great support and communication.
31 juillet 2026
Avis spontané
Réponse de Markerstudy
Hi David, we are glad you enjoyed your experience with our team and appreciate you taking the time to share such detailed feedback. We are happy to hear that the consistent updates provided during the restoration of your automobile helped build your trust and kept you informed every step of the way. Providing clear updates and maintaining seamless interactions throughout the entire process is a top priority for us, so knowing that the overall work met your high standards is wonderful to hear. We are also delighted that the collaboration with your insurer contributed to a smooth, straightforward, and manageable situation for you from beginning to end. It is fantastic to know that our staff members made such a helpful and positive impression through their dedicated support and assistance. We truly value your kind recommendation and your generous words about our high-quality standards and efficiency. Your satisfaction means a great deal to us, and we look forward to assisting you again in the future should you ever require our services. Regards, Dane
Amazing service car looks brand new…
Amazing service car looks brand new thank you guys I was kept informed regularly about my cars progress courtesy car was a good send thank you again
15 octobre 2026
Avis spontané
Réponse de Markerstudy
Hi Andrew, we are glad you enjoyed your experience with us. Thank you for your positive feedback regarding our communication, the replacement vehicle, and how great your automobile looks. Regards, Dane
Richard Wright repairs were fantastic…
Richard Wright repairs were fantastic and completed the job in less time as they knew we were moving to Cornwall. All of the staff I spoke to were very helpful and accommodating. The guys who collected the car were also very friendly. The boss himself even opened up on the Saturday so we could collect the car.
Great service from them
10 octobre 2026
Avis spontané
Réponse de Markerstudy
Hi Donna, I'm happy to hear how accommodating the team was during your relocation. It is wonderful that the repair was finished ahead of schedule, that the collection team made a great impression, and that special arrangements were made for your weekend pickup. Thank you for taking the time to share your positive experience. Pete
mostly fine apart from delays caused by…
mostly fine apart from delays caused by the garage and insurers not communicating effectively in that the garage assured me the estimate had been passed to insurers who denied receipt. there does not appear to be a process to join the paperwork effectively
14 octobre 2026
Avis spontané
Réponse de Markerstudy
Hi Thanks for your feedback with us. I'm sorry to learn about the breakdown in communication between the repair facility and the insurance team regarding your paperwork. If you would like me to look into this for you please e-mail your details to Customersupport@Makerstudy.com
Thanks, Pete
Brilliant from start to finish
Brilliant from start to finish . Lovely staff and great final result . Very pleased thankyou 👍
14 octobre 2026
Avis spontané
Réponse de Markerstudy
Hi, I'm pleased to hear that you had a brilliant experience with us. Thank you for your kind words about our friendly team and for sharing your delight with the final outcome of the work. Thanks, Pete
Body work done to professional…
Body work done to professional standard. Polite and helpful members of staff.
12 octobre 2026
Avis spontané
Réponse de Markerstudy
Hi I'm so pleased to hear that your vehicle's repairs were completed to such a high standard and that our team was courteous and supportive throughout your visit. Thank you for taking the time to share your positive feedback. Pete
Excellent quality of work
Excellent quality of work. Very professional company, kept updated at all times, always polite and helpful, especially Jason and Craig.
14 octobre 2026
Avis spontané
Réponse de Markerstudy
Hi Debbie, I'm delighted to hear that you experienced such high-quality work and felt well-informed throughout the entire process. It is wonderful to know our team was so polite and supportive during your experience with us. Thanks, Pete
Réponse de Markerstudy
Hi Richard, we are glad you enjoyed your smooth experience and our helpful updates. Thank you for your feedback! Regards, Dane
Car repair
Kept up to date with repair, your employees were very helpful and well mannered
9 octobre 2026
Avis spontané
Réponse de Markerstudy
Hi Bernard I'm so pleased to hear that you were kept fully informed throughout the process and that our team provided such helpful, well-mannered service. Thank you for taking the time to share your positive feedback. Pete
Fantastic repair
Fantastic repair. Cannot fault it. The only problem I had was the delivery of a part from France which took 8 weeks!! Not the fault of the repairer but was a pain.
Cannot fault the repair and the company kept me informed all the way. Excellent
13 octobre 2026
Avis spontané
Réponse de Markerstudy
Hi Gary, thank you for the fantastic 5-star review. We are delighted to hear that you were pleased with the quality of the repair and that our team kept you updated throughout the process. We appreciate your patience regarding the lengthy delay in receiving the necessary component from abroad, and we are grateful for your understanding. Pete
Claim settled very quickly but still…
Claim settled very quickly but still waiting to hear if the other party has accepted the blame
25 septembre 2026
Réponse de Markerstudy
Hi Nigel, I'm glad you enjoyed your experience with our fast resolution, and we appreciate your feedback. We are currently following up regarding the liability decision and will keep you updated. Thanks, Pete
Excellent garage
I cannot fault this garage at all, from the minute they brought my replacement car to the minute they returned my own car with the repairs done to a high standard.! I was kept informed throughout them fixing my car, by email and texts, the staff were all extremely friendly and very helpful, I would definitely recommend this garage to anyone.
12 octobre 2026
Avis spontané
Réponse de Markerstudy
Hi Beverley, thanks for taking the time to share your feedback. It is wonderful to hear that you experienced seamless service with your replacement vehicle and were pleased with the high quality of the repairs. We are delighted that our team kept you well-updated with regular progress messages and provided friendly, helpful assistance throughout the entire process. Your strong recommendation means a lot to us. Pete
I am in dispute with you Claim…
Customer Service was very helpful and my settlement has now been paid out in full - so very pleased with the outcome
11 octobre 2026
Réponse de Markerstudy
Hi, thank you for taking the time to share your feedback. We appreciate your patience following what has clearly been a difficult situation. We recognize how frustrating it is to deal with conflicting pay out amounts and delays in communication during an already stressful period. This matter is being taken very seriously, and our team is currently reviewing the details surrounding the error and the correspondence you received. We are committed to conducting a thorough investigation into your formal complaint to ensure a fair resolution.
I've located your claim and forwarded your concerns to the claims team and complaint department to review. You may forward further clarification of your concerns to Customersupport@Markerstudy.com. Thanks, Dane
Not exactly right
Car was not collected as arranged and I had to ring the repairer to find out what was happening. It was collected the next day
On return, a piece of trim was missing and the car has to be returned for completion when the trim is available.
The staff are always very helpful and pleasant.
9 octobre 2026
Avis spontané
Réponse de Markerstudy
Hi Ann, we appreciate your feedback and your kind words about our helpful team. We are glad you had a good interaction with our staff. We sincerely apologize for the initial delay in picking up your vehicle and for the missing trim piece upon its return. We are reviewing our scheduling and quality check procedures to prevent these communication gaps and incomplete deliveries in the future. We look forward to fitting the missing part and fully resolving this for you soon. Regards, Dane
They did a good job
They did a good job. We're polite and friendly. I'm pleased with the final result.
14 septembre 2026
Avis spontané
Réponse de Markerstudy
Hi Gary, I appreciate your positive feedback. We are so glad to hear that our team was polite and courteous, and that you are happy with how everything turned out. Thanks, Pete
Greet customer service
Greet customer service, always kept informed, everyone was very friendly and helpful, car looks as good as new.
Would recommend to anyone.
Would use again.
9 octobre 2026
Avis spontané
Réponse de Markerstudy
Hi, I'm glad to hear that you had such a great experience with our friendly team and that you were kept updated throughout the process. It is wonderful to know your vehicle looks good as new, and we truly appreciate your kind recommendation and trust in our service. Thanks, Pete
Constant updates throughout the repair…
Constant updates throughout the repair great communication fantastic company and service
5 octobre 2026
Avis spontané
Réponse de Markerstudy
Hi Alan, I'm pleased to hear that you experienced great communication and received constant updates during the repair process. Thank you for taking the time to share your positive feedback about our service. Thanks, Pete
Great service
Great communication.
Excellent job on the repair.
Friendly and knowledgeable team.
Would definitely recommend.
6 octobre 2026
Avis spontané
Réponse de Markerstudy
Hi Alan, I'm pleased to hear that you had a great experience with our clear communication and excellent repair work. It is wonderful to know our friendly and knowledgeable team looked after you well. Thank you very much for your kind recommendation, it is truly appreciated. Pete
Very swiftly dealt with my claim and…
Very swiftly dealt with my claim and Steer Cheltenham did a wonderful job with stellar customer service
5 octobre 2026
Avis spontané
Réponse de Markerstudy
Hi Diane, we are delighted to hear that your claim was handled so efficiently and that you experienced such outstanding customer service during the repair process. Thank you very much for taking the time to share your positive feedback with us. Regards, Dane
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