Mastersskirtingboards Avis 

I placed an order for samples 14 days ago and paid for shipping. Two full weeks have now passed with zero confirmation, zero tracking updates, and no delivery whatsoever.

For days, I have been calling their customer support 3-4 times daily, only to be met with complete silence. They are completely unreachable and offer no customer support at all.

Furthermore, they operate under multiple trading names (such as Masters Skirting Boards, My Skirting Board, etc.), which appears to be a tactic to obscure their atrocious service and avoid accountability.

While I only lost a small postage fee, their complete lack of professionalism and basic customer care is appalling. Save yourself the stress, time, and money—take your business elsewhere.

I placed an order three weeks ago, and Emily gave me a delivery date. I waited the entire day, but no one turned up and I received no explanation or update.

I’ve also tried calling the company, but no one answers the phone. I’m now chasing a refund for my money.

Very disappointing service and poor communication. I would strongly advise others to think twice before ordering from this company.

fantastic service, top quality products.

Excellent delivery and products were of good quality. Website was easy to order and will definitely be using again

Avoid avoid avoid. Terrible service.

I paid for next day delivery on a Thursday to arrive by Friday. Still no delivery or confirmation on the following Tuesday (as they couldn’t contact their provider)

Was assured of a refund which I had no confirmation of until a week later even after being assured it had happened.

Both Emily and Oliver promised call backs and confirmations that did not happen.

I have confirmation of refund more than a week after it should have occurred.

Absolutely no consideration for people’s personal time and circumstances.

I am sure it will be ok in future though as my comments have been noted…

Avoid at all costs.
Paid more for express delivery (for a reason) - didn’t come.
I had to chase. Promised express delivery refund. Promised a new date to enable me to stick to carpet fitting timelines - did not come!
Tried 4 times to get a refund as I had to buy skirting from b&q as this product did not arrive.
2 x attempts for them to pick the skirting up - mixed messaging from them, asked to destroy it, then asked to keep it and get it sent back.
Honestly, hopeless.
It’s cluttering up my house as the only place it’ll fit is down my stairs.
No communication from them, over £400 out of pocket. Now 03/06 when I ordered on 20/04
So poor

Fantastic company went out of their way to help me get my order super fast, board turned up as promised and in great shape, thank you