Moorcroft Debt Recovery Avis 

This company does everything possible to make your debt problem easy to repay be honest I have personal health issue but explain to staff only happy to help you

Excellent customer service
Was offered options
My query’s were sorted out quickly

Moorcroft Are Trying To Solve A Issue I Have With 02

They sent me an email saying I owe eBay a few quid. (I don't).

I contact them and they won't discuss without me providing my home address and date of birth.

No chance, if they had that information they would have written to me already instead of some shady email so I ring off.

Haven’t been with them long but so far all is good 😊

I got myself into difficulties paying my credit card debt. I told my bank, and they referred me to Moorcroft to recover this debt.
I have found Moorcroft to be non-judgmental, polite, helpful, and fair in assessing what monthly payments I can realistically afford to pay, and setting up a repayment plan which is working successfully for me.

A very helpful organisation. Thanks

Great company when people hit hard times they listen and help without any stress

I was nervous at first, but Eliose soon put me at ease. She was softly spoken but very knowledgeable and completed my application and gave me my new payment. She provided me with bank details so I could make a payment that day and also details so I could set up a standing order. The service I got was excellent and would recommend Moorcroft. Thank you.

Good customer service when you need to contact them

Overall I reached my goal paying off. I had full control what I paid into via standing order. No negative as I had paid every week. Small amount but cleared over year ish.

Phone conversation helped me know exactly what needed to pay For balance.

Very easy website to use to set up an affordable payment plan

I had a wonderful experience with Moorcroft, thanks to their professional and incredibly helpful employees. From the moment I interacted with them, I felt respected and valued as a customer. The staff were not only knowledgeable but also genuinely friendly and approachable, making the entire process smooth and pleasant. Unlike robotic or impersonal services, they took the time to listen to my needs and offered thoughtful, personalized assistance. It's clear that they care about providing excellent service and building positive relationships. I highly recommend Moorcroft for their professionalism and the respectful, good-hearted people they employ.

Fraudulently claiming for an unpaid bill when no amount due (and I checked with my mobile provider to be absolutely sure).
Using address details from 2 years ago - so don't know where they are buying their dodgy data from!!
Impossible to get through on phone to challenge them in person.
Website requires you to 'create an account' to register a complaint - why would I do that when I dont owe anybody anything??

Update 06052025: Moorcroft response does not cover the fact that there is no/has not been any debt between me and my mobile provider and there is no reason for them to be contacting. Mobile provider confirmed again today that they have not instructed Moorcroft.

When the rebellion comes, remember companies like this. Remember the people who work there. Remember how they treat the back bones of this country! Remember it and make sure you make them pay!!!! Tough doo doo when you live abroad and they won’t take you to court because they will be sanctioned! This is blackmail! Asking me to pay for something when all I’ve done is try and email 02 and gotten no response.
This is the era where we rip apart companies for not replying to our emails, getting us into debt& all whilst robbing us blind.
You will be sanctioned by the ombudsman and when the time comes and the uk has had enough, by god I would hide.

Scam?

Constantly chasing for an eBay debt in a name I don't know. Checked with eBay there's no debt on my account.

Tried to contact MDRL by phone and email and ignored.

UPDATE 01/05/25

Received a call from Noel which was triggered by this review. I explained to Noel that we'd had many SMS and calls asking for a name we weren't familiar with and each time were told they'd remove from the database, but obviously didn't action.

Noel found the phone number and promised faithfully we wont get further calls.

I'm pleased Noel phoned, but it's disappointing that a negative review is the only way to get action with so many companies.

Harassing, have specifically told them my situation on number of occasions that i can not afford to pay and am seeking a DRO. They will harass you with endless phone calls causing distress,

Absolutely pathetic! They and contact them and you can’t get through! You then try to use the “live chat” feature…. And all you get is a blank screen without your messages showing up. Just a bunch of pirates!