It was a very stressful time, even though I couldn't face anyone I eventually talked to MDR they were very easy to talk to and made me feel at ease. They set me up a payment plan that I could afford... Voir plus
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Lisez les avis des autres
It gave what it believed were the facts of the matter of the claim, unfortunately the facts were incorrect. It was in fact their client that had cancelled the customer's home insurance policy stating... Voir plus
Had a letter come through saying I'm in debt of £97.92 & asking me for a extra £16 charge of fee from ebay I dont use ebay nomore havent done for ages I've always checked my balance from the past & ha... Voir plus
L'entreprise a répondu
Unlike dealings with financial institutions in the past, they are all now more understanding and less threatening toward the client. Moorcroft certainly maintained that ethos in my recent exchange... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Moorcroft Debt Recovery Ltd. is one of the UK’s leading and well established Debt Collection Agencies. We provide consumer and commercial debt collection services in the UK for clients across key financial sectors. We understand that everyone's situation is different. Our aim is to understand your individual circumstances in order to agree the right solution for you. At any one time we are assisting over one million customers to help clear their debts, and you can trust us to handle your account in a secure and professional manner. Moorcroft Debt Recovery Ltd. is authorised and regulated by the Financial Conduct Authority. We are also members of the Credit Services Association and seek to adhere to their code of practice.
Coordonnées de contact
Moorcroft House, 2 Spring Gardens, SK1 4AJ, Stockport, Royaume-Uni
- 01614752858
- customers@moorgroup.com
- www.mdrl.co.uk
3,8
Bien
358 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Réponse de Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Had very good virtual chat with Emma C
27 septembre 2025
Avis spontané
Réponse de Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Réponse de Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
The agent was helpful and understood my…
The agent was helpful and understood my situation. Agreed reasonable affordable terms.
17 septembre 2025
Avis spontané
Réponse de Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Help was out there
In a set of circumstances out of my control I was in need of this service. The letter was extremely concise and contact number given. The phone was answered promptly and the conversation that followed was extremely reassuring, helpful and compassionate. The options were given to me and solutions were outlined and in fact a very stressful situation was resolved quickly.
16 septembre 2025
Avis spontané
Réponse de Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
The service I was given was…
The service I was given was professional and extremely helpful
16 septembre 2025
Avis spontané
Réponse de Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
This company are here to help you and…
This company are here to help you and resolve your debt. They are very considerate and helpful. As long as you are honest they will do everything possible to help
9 septembre 2025
Avis spontané
Réponse de Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Réponse de Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Online Portal.
Accessing online portal difficult, each time i attempt this hit a dead end.
4 septembre 2025
Avis spontané
Réponse de Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. All feedback is very important to us as it helps to ensure we provide the best possible service, and act to achieve good outcomes, for our customers.
Please may we also ask that you now try registering again on our website, and if you would like to discuss this matter further, please contact us by phone on 0161 475 2858.
Alternatively, you can chat online with a live service agent from our website www.MDRL.co.uk during our normal opening hours.
With regards,
Moorcroft Debt Recovery Ltd.
Good customer service helps resolve the issues
I was able to get answers for my request via good customer service
29 août 2025
Avis spontané
Réponse de Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
People who understand others…
People who understand others circumstances… i felt no judgement and they took great care of me and they are very kind ans knowledgeable.. I’m very greatful as we came to a manageable agreement
28 août 2025
Avis spontané
Réponse de Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Réponse de Moorcroft Debt Recovery
Hi
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Continuing to call and email me about a…
Continuing to call and email me about a debt that they seem to think i owe...rewind 2 years! A virgin media package i agreed to included an 02 sim card on contract for 12 months. I didnt want the sim card but could not get the virgin package without it so agreed since it was only £5 per month. 2 months into the contract i still hadnt recieved the sim card and 02 refused to send another but continued to bill me which i didnt pay. After numerous fights online and by phone 02 agreed to refund the bill payments and i cancelled...they then attempt to charge me a cancellation fee which i also refused to pay since they didnt provide me with the service they agreed they would. Sim card never sent, never activated and therefore never used. So now the outstanding payment has been passed to debt collection...good luck trying to get a penny from me! Keep emailing they will be ignored. Keep calling it goes right to spam! 🤣
25 août 2025
Avis spontané
Réponse de Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. All feedback is very important to us as it helps to ensure we provide the best possible service, and act to achieve good outcomes, for our customers.
While we do not feel that your comments accurately reflect the service you have been provided, please be assured we are here to help. If you would like to discuss this matter further, please contact us by phone on 0161 475 2858 or visit our website www.MDRL.co.uk
With regards,
Moorcroft Debt Recovery Ltd.
took outstanding payment on behalf off… tesco mobile
took outstanding payment on behalf off tesco Mobile
and said you would forward to tesco payment department
also said that they would also get removed from my credit report
very helpfull
19 août 2025
Avis spontané
Réponse de Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Please don't worry about calling Moorcroft they really are helpful
Very helpful and reassuring each time I called
13 août 2025
Avis spontané
Réponse de Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Moorcroft scam and liars email from some debt company in…
Got email from some debt company in Manchester they say moorcroft have contacted in the past. Yet they have never sent a letter email or called me now they threaten me with ccj proceedings🤣🤣🤣🤣🤣🤣 They never ever contacted me. Then pass my private details onto another debt recovery scam. Yet neither have provided any prove of any loan they believe i have had. If i do owe money then it is down to the company or provider to contact me on such assumptions. But as I have never had a loan or any contracts is obvious these are fake assumptions.
14 août 2025
Avis spontané
Réponse de Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We have tried reaching out to you about this so we can provide further assistance, but have not received a reply.
Please be assured we are here to help. Please contact us by phone on 0161 475 2858, email customers@moorgroup.com, or request an online chat with a live service agent at www.MDRL.co.uk to discuss this matter further.
With regards,
Moorcroft Debt Recovery Ltd.
Extremely supportive
I found myself in quite a difficult financial situation and they were acting on behalf of a client, but they were extremely supportive, understanding and helpful and I never felt pressured at any time.
2 août 2025
Avis spontané
Réponse de Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd
Very professional understanding and helpful service
Very professional understanding and he
28 juillet 2025
Avis spontané
Réponse de Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Excellent communication extremely…
Excellent communication extremely helpful they understood my situation and did everything in there power to help me
17 juillet 2025
Avis spontané
Réponse de Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Melissa
Unfortunately, I found myself in a very difficult situation financially. I had to deal with a few debt collections agency and these guys made the process so smooth for me! 🥺 during the tough times, I found it difficult calling my creditors to sort out payment plans. Their online personal account system helped me sort out my finances without having to talk to anyone all the time.
Just recently, an insurance company with staff that had very limited understanding and information of their companies policies pushed my mums insurance to Moorcroft. When we got the letter I was distressed as I thought Tesco would have dealt with the issues with us directly after countless emails and calls with them.
I spoke with Melissa and ended up in tears trying to explain my current situation. She spoke so kindly and explained to me why she believed we owed the money. Her explanation made so much sense over all the nonsense and rubbish the Tesco insurance customer service agents had been telling us over the last few months.
She gave us the option to contact Tesco again if we still believed we did not owe what they had asked us to pay.
I am not one that usually leaves reviews without being asked to. But I really commend Melissa and her team for how they consider people’s mental states and treat people with care and compassion. Well done to you guys. Please keep your team as one that shows genuine concern for people. I understand some people can be difficult but please keep up the good work. You literally heal people in the process. Thank you.
24 juillet 2025
Avis spontané
Réponse de Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
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