Meetandgreetmanchesterairportparking Avis 

T2 meet & greet - I would avoid at all costs.
For a start when I came to collect my vehicle it was covered in brown stains, the seat was so far reclined and the settings on my sound system had been altered.
The interior drivers side was covered in dry mud, and to make things worse upon collection they gave me the completely wrong level and colour code for where my vehicle was parked.
Save your money and park the vehicle yourself - awful service.

Awful terminal 2 pick up - jam packed cars and plainly obvious I could not get out of an express pickup space when I tried within the 15 mins . No support staff present and one person present was very rude and unhelpful! Avoid Manchester T2 pick up if you can. When I tried to pay the internet was down . Contacted customer services who are a waste of space as they are unable to help with payments and extremely limited in tasks they are able to help with . Very rude customer service staff as well

Manchester Airport's Terminal 2 Meet And Greet.

We have usually had a very positive experience with your service, which is why I was so disappointed by how this issue was handled.

When we returned to collect our vehicle, we noticed scratches above the front driver's side wheel arch, affecting both the plastic wheel arch trim and the paintwork, with the paint scratched through to the white primer.

We immediately reported the damage to your team member, Zara, who reviewed your CCTV/video system. However, she was unwilling to acknowledge that the damage may have occurred while the vehicle was in your care, stating that it was "open to interpretation."

After returning home, I also noticed similar scratches above the rear driver's side wheel arch. The similarity of the damage suggests it may have been caused during the same incident. I provided photographs of both areas for reference.

Your response was to send me the entry photographs of my car and use them as evidence to close the case. However, the photographs you relied upon only show the passenger side of the vehicle, while all of the damage is on the driver's side. Whether this oversight was accidental or deliberate, the evidence you used simply does not address the damage that was reported.

I am particularly disappointed that the case was closed without any photographs of the damaged side of the vehicle being considered. As a result, what has always been a reliable and trustworthy service has left me feeling that my legitimate concerns were dismissed rather than properly investigated.

Got back to a filthy car inside with huge dirty footprints in each footwell, we had car valeted 2 days before hence the disgust. They clearly used to pick up other drivers and didnt give a damn how they left the car. Driver and person didnt care when we spoke out about it. Booked thorugh compareparking.

Booked this for ease of arrival given current issues at Manchester airport terminal renovations. Was £120 for 10 day holiday.
Easy key drop off and collection- but the state of my car when I collected it. Covered in a thick layer of dirt and dust - some of which was inside the vehicle. But no means whatsoever of contacting them directly. Only a general contact form for Manchester airport.
Won’t ever use them again.

Car was dropped off in an immaculate condition but was returned in an appalling state with construction fallout all over it and the dash cam disconnected - what was being hidden?

Arrived back off holiday & found an empty drinks carton in the foot well of the passenger side. Put a complaint in 3 weeks ago & have heard nothing, disgusting

We've used this service for years and never once had an issue. Returning from Corfu on 24th June we were told that the car wouldn't start. We dealt with Ryan a Manager who along with his staff were very attentive to getting us home. They hired a taxi to get us home organised by Manchester airport & at their cost. We returned the next day, met by Paul who took us out to the car on Shadow Moss Road. Paul stayed until eventually we had to call out Green Flag who had it started in minutes. So a big thank you to all staff who helped us especially Ryan, Paul & Colin. Would recommend the service to anyone using parking at Manchester Airport.

Firstly the directions are unclear and you can easily go through the drop off incurring a charge, yes its my mistake but the signage is unclear and when you surrounded with heavy traffic its very easy to take the wrong turn as they are close together, then the booking is confusing, I booked midnight and it reverted to the day before so on return I incurred a £64 charge on top of the £135 I already paid for 1 week, so it cost me £199 for 7 days, we started using this as it was cheaper than a taxi but not any more, I feel totally ripped off and will not use it again.

We had to wait around for quite some time for someone to collect our key when dropping off our car.

On our return, our flight was delayed by two days. We understood that an additional charge would apply, but the way it was handled was disappointing. When we called to arrange collection of the car, we were told to "pay £30 to release your car," which came across as rude and unprofessional.

We were also informed that the airport drop-off fee would be £8, but were charged £9.80 instead.

When we requested an invoice for the additional charges so that we could claim the costs back from the airline, we were met with poor customer service and rude behaviour. After repeatedly chasing, it took 12 days to finally receive the invoice.

Overall, the service was disappointing, with poor communication and a lack of professionalism throughout.

Could not find the place for love of money.

Firstly, i have recently found out that there are more than one M&G providers at Manchester. Having read some reviews - that do not specify, i probably wouldn't have risked it, but, i chose T2, and all was fine.
So, the 'worst' part of my whole experience was finding the place. This is probably not the fault of M&G, but the airport in general. The final approach has zero signage at a roundabout with numerous exits. Hence easy to shoot past - which i did twice!
Once found, parking and handing the keys in was easy. The staff being amenable and informative. Although i had reservations regarding the relocating of my vehicle - which has a high theft rate, and as a result has a non-standard method of actually being able to move it, meaning i had to pass on detailed instructions, there wasn't an issue. The keys and info was handed over, i was given detailed instructions on what would happen to it, and how to retrieve the keys on my return, and that was it. As i was able to monitor my vehicles precise whereabouts from afar, i could tell it had been located to secure parking elsewhere within the airport, where it stayed for the duration of my holiday. It was returned to M&G's 'reception' on the due day. The only problem being, i was personally 2 days late due to flight issues. M&G obviously do not monitor flights. This being my only 'surprise' regarding the whole thing. As i was 2 days late, i incurred severe 'fines' - some £122. Not their fault i was delayed - but their pricing structure. Retrieving the keys was also easy, again with staff to assist with an automated over-payment or basic collection system. Despite this, if i do use Manchester airport again, i would likely use the M&G for security of the vehicle.

I booked meet and greet at the cost of nearly £200, when I returned I picked the key up, however my car was no were to be found, after an hour of searching, I reported the car missing, I was told my car was still in the parking compound off site, they offered me a lift via mini bus, if I wanted park and go service I would have booked it !! Very poor one of the meet and greet attendants even commented think of it like this you get a free bus ride, you can imagine my response after a 8 hour flight

Don’t use this service, they changed the collection time on my car from the original booking and made our family wait 2.5 hours at the airport while they tried to get the right car on the second attempt. Pay extra to park on site and be in control of getting home, shocker

Car was not ready when we returned from our holiday. Waited 3 hours despite being told we were a priority with autistic children waiting. Also discovered significant damage to my car which was caused by their drivers. Do not use!

Unfortunately, the car key was damaged by the staff🙁

Everything From the instructions to finding the car park, the helpfulness and very friendly staff.
Our mistake but having booked the car parking longer than we needed it, we returned at midnight to find that our car was still at the off site parking, this was not a problem it was suggested we go and get a coffee and they would get the car within 30 minutes and would call us when it was ready. It was less than 30 minutes and there was no charge for doing this, great service all round.
Jamie

Had my Car MOT the day before using this service. No faults, perfectly fine. Drove steadily 1.5 hours to airport, perfectly fine. Come back to a snapped suspension spring, which is now in the garage being repaired at my expense.

Won’t use again, just shows what they get up to in your cars when transferring them between car parks, careless and ignorant, seen the videos on YouTube, explains it all.

Although we had initial trouble getting to the car park once there we was greeted parked up quickly and headed to departures where we was again greeted by the fabulous Juan Carlos who took us through every step quickly and efficiently on return we headed to meet and greet and was once again greeted by Juan who recognised us immediately with his infections personality asking if we had enjoyed our holidays and was pleased to see I had made it back 😀 we scanned our receipt a box lit up and we retrieved our car key once outside the office our car was parked ready and waiting for a speedy return home will definitely be using for all our planned trips

So, the driver did not show.I phoned him and he had been stopped by the police, so was unable to collect my car. Not only did he not turn up, but when I phoned him he was very rude and seemed to imply it was my fault. I asked how long he would be as I was parked, in the express drop of he hung up on me.

I then had to pay for the express parking and book a new service that has cost me £100. I would like a full refund of my booking and the cost for the new parking, which almost lead me to be late for check in for my flight