Mercedes-Benz South West Avis 

At a recent service, I was told an under-tray needed replacing and was hanging off at one corner (I have the video which they supply you with from the service!) - they had no trays in store so I would have to rebook to have the work completed. They ignored my request to measure the clearance between road surface and lowest part of car - the damned car scrapes over speed bumps!
I returned two weeks later to have the under-tray replaced and for the road clearance measurement to be taken. I was originally quoted two days (!) to complete these two simple tasks! On the day, I left the car in the garage at 0930 as planned.
I phoned the garage at 1600, “ Oh! Your car is still in the workshops, it has not long entered there.”
I eventually retrieved the car at 1715, there was no need to replace the under-tray - it had only one scratch on it, apparently. They compared the road clearance with a similar model - no difference, apparently, so no further action.
I have had similar issues with this garage in the past: communication between staff seems to be lacking. They don’t appear focused on the customer requirement. If they want the car at 0930, then they should start work on the car at that time so that the punter can collect his/her car as soon as possible.
I am seriously considering switching to Volvo - I have little confidence in Mercedes at Derriford, Plymouth - they are not on my side.

We recently purchased a Mercedes GLE and we honestly cannot praise Shakira Hunt highly enough.

From the very first time we met her, she has been incredibly professional, knowledgeable and helpful, while at the same time being warm, friendly and so easy to talk to. She has a lovely manner about her and makes you feel completely comfortable from the moment you meet her. Nothing ever feels like too much trouble, and she always takes the time to listen and answer any questions we have.

What has really stood out to us is the genuine care and attention she has given us throughout the whole experience. She has gone above and beyond to make sure everything has been dealt with properly and that we are happy.

Shakira is a real credit to Mercedes and to the dealership. It’s not often you come across someone who combines such a high level of professionalism with such a genuinely lovely and approachable personality.

We would have absolutely no hesitation in recommending Shakira to anyone looking to buy a Mercedes. She has been an absolute pleasure to deal with and we really appreciate everything she has done for us.

Thank you Shakira ❤️

Today, I had red lights and messages including "reversing not possible, consult workshop" and "transmission problem - stop". I called Mercedes Breakdown and within a few minutes got a call from a friendly engineer (Michaela). She said she'd be with me in about 30 minutes (true). She ran diagnostics which confirmed her opinion, that it was a failing wheel speed sensor. Much to my surprise, she had one in her van and quickly fitted it. Problem solved. Cost £21.36. Throughout she was friendly and informative.

It’s was the first time we have bought from Mercedes and won’t be our last. Marcus was brilliant from start to finish. He was friendly, professional, very knowledgeable and made it stress free. Very happy with our new car and with the excellent service provided.

Frustrating experience regarding vehicle paperwork and security at Mercedes Taunton

We recently visited Mercedes Taunton to remove the previous administrator from our car's Mercedes me app, as advised by Courtney who told us to just bring the green slip from the log book.
Leaving a previous owner on the app is a major security risk, as it allows them to potentially trace the vehicle or control features remotely depending on their subscriptions.

Despite driving the vehicle directly onto the forecourt and being able to provide a purchase invoice, the staff refused to set up the app for us because our V5C logbook was still in the post.

They insisted that Mercedes-Benz strictly requires the V5C as "proof of ownership."
This is factually incorrect. The DVLA states in bold letters on the front of every V5C document that it is not proof of ownership.
Legally, ownership is proven through purchase receipts or invoices.

Thanks to the lady on the front desk, a manager, Ben did eventually step in to remove the previous owner's data, which did give us peace of mind but they still would not allow us to activate our own account without the logbook.

We hope management provides the team with better training regarding legal documents and data security so future customers do not experience unnecessary barriers.

I received an excellent service. Frazer was extremely helpful and professional. I enjoyed the courteous service and overall experience.

What I expect from a MB dealer: friendly staff, a good service, nice coffee and comfortable chairs. Exactly what I got.

Courtney helped me buy the vehicle with the utmost confidence. Very professional and informative - excellent customer service and handover of vehicle.

told incorrect information about new electric car absolutely misinformed misled & given incorrect information

Great customer service, very friendly and informative.

Excellent Car Purchase Experience

Fantastic experience buying my new Mercedes-Benz from Daisy at Plymouth Mercedes-Benz. Daisy was friendly, knowledgeable and professional throughout, with everything explained clearly and no pressure.

The handover was excellent—the car was beautifully presented, and Daisy took the time to make sure I was happy and comfortable before driving away.

I’m delighted with my new car and would highly recommend Plymouth Mercedes-Benz for their outstanding service and first-class customer experience.

I was booked in for a waiting MOT plus a little small job to fit a trim behind the bumper as they thought the trim might take longer than unexpected. They provided me with a courtesy car so I didn’t have to wait at the dealership too long.

Excellent customer service from the Team at MB Taunton. Everything delivered on time as promised.
Kaylee was really good communicating with me throughout. Many thanks.

On time relaxing chairs in reception area unlimited coffee, tea or cold drinks and snacks, the car was washed before it was brought back. Excellent service the special offer was very generous and the air conditioning system is fantastic now cool all the way home.

Amazing service from Alex and Joe at Mercedes-Benz! They was so friendly, helpful and professional from start to finish, making the whole process of buying my new Mercedes so easy and enjoyable. Couldn’t recommend them enough — thank you both !

Frazer and Jake were great from start to finish, also Vince the dog was well cared for at the showroom by the girl on reception, not sure of her name but she was clearly a dog lover. Thanks all 👍

Consistently good honest service

Warm welcome both at reception and service representative, returned washed and clean.
Paperwork refer to an incorrect registration number ( number of BMW they took in part exchange when I bought the new Mercedes. My mobile number recorded was also incorrect.

Exceptional service from start to finish. Excellent customer communication. All works carried out on time and to the agreed price.
The whole team from the friendly and efficient receptionist to the service Manager all brilliant.

Friendly and informative staff. Pleasant waiting area with free tea, coffee and chilled water making remote working a breeze.

Lee @ Coolworld UK & Ire.