Mercedes-Benz South West Avis 

Sourced a vehicle on Mercedes South West, arranged a visit to Mercedes South West, Exeter, Met Luke, we both had test drives, the vehicle met our expectations and beyond. Excellent service all round. Purchased vehicle with gap insurance, Thank you David & Jackie,

Found a car on autortrader, phoned up and spoke to Gavin, the vehicle I wanted had been sold, while talking found another vehicle and did a deal straight away, I was a cash buyer had the gap insurance and Gavin was very helpful,
Had the car delivered to my house and was kept in touch all the way, the vehicle was delivered as described.

If I could give Luke more than 10/10, I genuinely would! He played a huge part in making my purchase from Mercedes South West such a fantastic experience.
Buying a car remotely could easily have felt quite impersonal, but Luke somehow made the whole journey feel like I was there in person from beginning to end. He took the time to really understand what I was looking for, listened to my needs, and offered knowledgeable advice without making me feel rushed or pressured. There was no pushy selling, just a great balance of experience, patience, and genuine care while I took the time to make the right decision.
Luke kept me updated throughout the process, explained everything clearly, and even created a personalised video, which was such a thoughtful touch and really showed the effort he puts into looking after his customers. Alongside his great banter and friendly personality, he made the whole experience feel enjoyable and personal rather than simply a transaction.
A big shout-out also goes to the delivery gent (I’m sorry, his name has completely escaped me-the excitement of the new car arriving may have been a little distracting!). He called to keep me posted on his ETA, and took the time to show me around the car, walking me through all the features (and sharing great tips whilst doing so!) and made sure I was completely comfortable before he left. A real credit to the team.
From start to finish, the service was exceptional. Huge thanks to Luke and the delivery team for making what could have been a complicated long-distance purchase feel so easy, personal, and enjoyable. If every car-buying experience was like this, I’d probably be changing cars far more often… although I may need to have a word with the bank first! 😊

Danielle was brilliant. Explained everything really well to us. Very professional, made us feel at ease and made our car buying experience memorable. Thankyou Danielle, a pleasure to meet you.

I had an incredible experiance with this dealership. Gavin kept me up-to-date from start to finish and was easily reachable to answer any questions I had. When I went to collect the car I was genuinely blown away. The car was immaculate. I couldn't stop looking at it! Gavin really went the extra mile to make sure the car was in showroom condition and it shows! Gavin made the process pleasent and easy and not to mention the after sales support. Excellent. 10/10. Would definitely recommend this dealership.

I am finding that several little extras such as car valeting, little gifts left after a service, free pick up and drop off, demonstrator car trials etc, have been disappearing over the last few years even though the yearly contract costs have increased.
I was assured upon purchase of my vehicle that such little inducements would remain avalable for service contract owners .Being a lotal customer for over 10 years now I find this penny pinching less than I had expected from a brand such as Mercedes.
And even after 3 new batteries in 10 years they still have not sorted out why I am continualy being let down by a non starting engine.
Very disappointed.

Definitely one of the best and easiest experiences of buying a car their customer service and staff was brilliant! From start to finish we were looked after by the Pash (lovely chap) he is very knowledgeable about the cars and helped us through the process of making our selection, and when we came to collecting the car he demonstrated all the features and even paired my phone to the car, will definitely be back, and my daughter is considering buying a Mercedes

Would buy from here again without question. Pash was extremely helpful from start to finish and the service was the best I have experienced from any dealer. Best customer service in the industry.

dealing with daisy was amazing, thanks, john.

all good, kept upto date throughout the process by Mitchell, Paul the delivery driver was very good in communicating and a smooth handover. a very good experience all round.

A friendly welcome from the Taunton MB team as ever. Courtley handled our service from start to end- she was fantastic. Smiling, polite and courteous throughout - making us feel like valued customers. We had a delay in returning the courtesy car and she was superb in sorting it out which took the stress off me. Also a thank you to Tim who took time to show us our (hopefully soon) next new car and had us enthused from the minute we sat in it.
I have experienced different MB dealerships and sadly they are not all up to the high standards we receive from Taunton!
Thank you.

Dayle Campbell has just sold me the second Mercedes Benz car with him involved. He is a very talented individual who just happens to be in sales and his attention to detail is amazing. Excellent customer service appears to be his priority and stands out from the rest of the team.
Mercedes Benz South West has supplied me with several cars in the past and is definitely one of the better car dealerships.

Bought the car from here last week.
Thank you for Ashley Richard for all your service. Pre sale service was excellent hope we will get same service after sale as well.

Everything from initial booking to final car collection worked very smoothly. Staff were very helpful and kept us fully informed throughout

Great experience,
We dealt with Luke from the sales team.
Luke was very professional, knowledgeable, helpful and kind.
Everything was done very quickly and we are very pleased with the outcome.
Thank you very much for your help,
highly recommend Exeter team.

I purchased a new Mercedes A35 from MB Taunton. From my first contact with Ben my whole experience was very professional and slick.
I live 150 miles away so communication was key for me and I was kept informed of progress at regular intervals.
On the day of my collection I was picked up from the station by Alex who handled my handover in a speedy and very professional way making the whole experience very pleasant.
Alex is a true asset to you business.
Will definitely use MB Taunton in the future.

Exelant service as always ,staff second to none. quickly made very welcome offering drinks and bikkys.

Excellent Customer Service from Pash and the Team. Made the whole experience of buying our new car a pleasure. This is the third time of using Taunton MB and the level of service has been consistent at all levels. Well Done.

An excellent experience at MB of Exeter purchasing our new car. Gavin was friendly and helpful and all went very smoothly. He was always available to answer questions (even daft ones) and explained everything thoroughly throughout the process.

We suffered a broken suspension spring at Sedgemoor Services (M5) on a busy Friday evening. Mercedes recovered our vehicle to MB Taunton and provided us with an onward journey in a taxi and a hire car. Erin at MB in Taunton organised the inspection, parts ordering and repair by the following Tuesday and kept us informed throughout the process. Excellent service and we could not have been happier.