Today, I had red lights and messages including "reversing not possible, consult workshop" and "transmission problem - stop". I called Mercedes Breakdown and within a few minutes got a call from a frie... Voir plus
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I was really happy with the service I received, especially from Del who went out of his way to accommodate me in every way possible. Nothing was too much trouble even though I can’t be a bit awkward a... Voir plus
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At a recent service, I was told an under-tray needed replacing and was hanging off at one corner (I have the video which they supply you with from the service!) - they had no trays in store so I... Voir plus
It’s was the first time we have bought from Mercedes and won’t be our last. Marcus was brilliant from start to finish. He was friendly, professional, very knowledgeable and made it stress free. Very h... Voir plus
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À propos de l'entreprise
- Concessionnaire automobile
- Magasin d'accessoires automobiles
- Prestataire de transport automobile privé
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Find new and used cars, latest offers from Mercedes-Benz South West, book a test drive, locate your nearest Dealership or experience the range. Mercedes-Benz South West has the backing of City West Country (UK Holdings) Ltd, a privately-owned organisation with more than three decades of motor industry experience. Since being selected as one of Mercedes-Benz’s key business partners, Mercedes-Benz South West has enjoyed fantastic success and recorded some significant business achievements. This included undertaking a multi-million-pound investment programme to create four state-of-the-art automotive retailing outlets aimed at enhancing sales and after sales facilities for customers across the region. Since then the business has grown with an Online Team being established in 2021. In 2024, Mercedes-Benz South West became the exclusive sales outlet of new Mercedes-Benz Vans in the South West. The tremendous progress and results achieved by Mercedes-Benz South West have been recognised by the manufacturer on more than one occasion. The group was named Mercedes-Benz Retailer of the Year for 2008 and, in 2019, secured the title of smart retailer of the year for an unprecedented fourth time. In 2022, the group was also awarded Mercedes-Benz Used Car Sales Team of the Year.
Mercedes-Benz South West
Écrit par l'entreprise
Coordonnées de contact
Matford Park Road, EX2 8FD, Exeter, Royaume-Uni
- info@mercedes-benzsouthwest.co.uk
- www.mercedes-benzsouthwest.co.uk
4,5
Excellent
4 k avis
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A répondu à 93 % de ses avis négatifs
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Went for a Service B for my 2020 GLE.
Went for a Service B for my 2020 GLE.
Excellent customer service particularly the service dept.
Free health car check
Will recommend diffinitely
24 février 2026
Avis spontané
Réponse de Mercedes-Benz South West
Hello,
We appreciate your lovely review in regards to our Exeter dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.
Best wishes, Freya.
Réponse de Mercedes-Benz South West
Hello David,
We appreciate your lovely review in regards to our Exeter dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.
Best wishes, Freya.
Nice place, nice people, good work.
I am always impressed by the friendliness and professionalism of every member of staff that I've encountered at MB Taunton. This visit I was dealt with by Sarai who was efficient, knowledgable and charming. Many thanks.
2 mars 2026
Avis spontané
Réponse de Mercedes-Benz South West
Hello,
We appreciate your lovely review in regards to our Taunton dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.
Best wishes, Freya.
Simply the Best
I have driven Mercedes Benz for the vast majority of my driving life. 18 months ago I decided a change was in order and bought a Volvo! I have now returned from the dark side 😂. The service and professionalism of Mercedes Taunton was second to none. It is great to be back. If you want a great car and expect great service go to Mercedes Taunton.
26 février 2026
Avis spontané
Réponse de Mercedes-Benz South West
Hello Adrian,
We appreciate your lovely review in regards to our Taunton dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.
Best wishes, Freya.
My second car from the Exeter Centre…
My second MB from the Exeter Centre and, all in all, a pretty smooth experience. Stephen, our sales contact, couldn't have been more helpful and gave me a feeling of confidence and straightforwardness all the way through.
27 février 2026
Avis spontané
Réponse de Mercedes-Benz South West
Hello,
We appreciate your lovely review in regards to our Exeter dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.
Best wishes, Freya.
Great service and a great experience
Great service and a great experience. We were late for our MOT due to traffic problems but nothing was too much trouble and we were booked in again for the same morning.
21 février 2026
Avis spontané
Réponse de Mercedes-Benz South West
Hello Louise,
We appreciate your lovely review in regards to our Truro dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.
Best wishes, Freya.
Excellent service, as always.
Seemless booking of first service. Friendly, efficient reception staff and excellent updates on progress and outcome of the service.
16 février 2026
Avis spontané
Réponse de Mercedes-Benz South West
Hello Tina,
We appreciate your lovely review in regards to our Plymouth dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.
Best wishes, Freya.
Treated very well
We were treated very well. All staff was extremely helpful. Explained clearly and thoroughly everything. We got exactly what we wanted and a deal which suited us. Looking forward what the after service is like.
13 février 2026
Avis spontané
Réponse de Mercedes-Benz South West
Hello,
We appreciate your lovely review in regards to our Exeter dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.
Kind Regards, Freya.
We recently purchased a new GLA 2020d
We recently purchased a new GLA 2020d
On arrival at the showroom we were met by the lovely Sommer & for her young years she was the friendliest & most knowledgeable in every aspect of the hand over, then SURPRISE we had the unveiling of our new car which was a lovely moment & done in a very friendly professional manner! A big thank you to all the lovely staff on the day & may I just add that Sommer is a credit & asset to Mercedes Taunton so thank you once again Sommer for a great experience on the day.
13 février 2026
Avis spontané
Réponse de Mercedes-Benz South West
Hello Kenneth,
We appreciate your wonderful review in regards to our Taunton dealership and we hope to see you again soon. I will be sure to pass your comments over to Sommer and the rest of the team.
Best wishes, Freya.
Far away from home.
Whilst visiting Plymouth on a weekend break my steering broke and we were stranded five hours from home. MB squeezed us in at very short notice and manged to get us back on the road the next day. The service from start to finish was professional and courteous and they understood how desperate we were being away from home. So grateful to you all. Thank you. Simon and Family.
17 février 2026
Avis spontané
Réponse de Mercedes-Benz South West
Hello Simon,
We appreciate your amazing review in regards to our Plymouth dealership and we hope to see you again soon. I will be sure to pass your comments over to the team here at Plymouth.
Best wishes, Freya.
Excellent service as usual
Excellent service as usual, i can not fault from arrival , front sign in to collection from the service management , friendly service staff always ready to assist, you feel a personal service from the whole team.
17 février 2026
Avis spontané
Réponse de Mercedes-Benz South West
Hello Brian,
We appreciate your lovely review in regards to our Truro dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.
Kind Regards, Freya.
Took my car along for some minor work
Took my car along for some minor work. The free vehicle health check was quite excellent and the team were brilliant in explaining it to me.
13 février 2026
Avis spontané
Réponse de Mercedes-Benz South West
Hello Bob,
We appreciate your lovely review in regards to our Plymouth dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.
Best wishes, Freya.
Happy with the service
Dropped the car off as arranged and seen by a service representative fairly quickly. Received a call around 1.00 advising that the car was ready to collect
The only negative thing was that the garage no longer offers a shuttle service into Plymouth and you are left devices to find a bus to take you there and back
6 février 2026
Avis spontané
Réponse de Mercedes-Benz South West
Hello Paul,
We appreciate your lovely review in regards to our Plymouth dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.
Kind Regards, Freya.
Very good service
Very good service. The staff very friendly and kept me informed of my vehicles progress so I did not have to wait around at all. Will definitely use them again.
17 février 2026
Avis spontané
Réponse de Mercedes-Benz South West
Hello Trevor,
We appreciate your lovely review in regards to our Plymouth dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.
Best wishes, Freya.
Outstanding service…
As always the support from the Service Team was excellent, great welcome from the reception team and a particular thanks to Holly who went out of her way to help me resolve a minor issue. Can't praise her and her team enough, thank you!!!
6 février 2026
Avis spontané
Réponse de Mercedes-Benz South West
Hello Grant,
We appreciate your lovely review in regards to our Plymouth dealership and we hope to see you again soon. I will be sure to pass your comments over to Holly and the team.
Kind Regards, Freya.
I recently purchased my new Mercedes-Benz GLB…
I recently purchased my new Mercedes-Benz GLB from Mercedes‑Benz Taunton.
Pash and Vicki were professional right from the off. We had a good discussion on deals and finance so that next week I was able to take the car away.
Paperwork was a trawl and seemed repetitive especially as I was a returning customer.
The showroom is excellent, welcoming, and very professional.
Great experience.
12 février 2026
Avis spontané
Réponse de Mercedes-Benz South West
Hello Peter,
We appreciate your lovely review in regards to our Taunton dealership and we hope to see you again soon. I will be sure to pass your comments over to Pash, Vicki and the rest of the team.
Best wishes, Freya.
New car
Tim Morse was really helpful, friendly and knowledgeable. Made the process of buying and selling go really smoothly.
20 février 2026
Avis spontané
Réponse de Mercedes-Benz South West
Hello Seb,
We appreciate your lovely review in regards to our Taunton dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.
Best wishes, Freya.
Service
The car was delivered back on time. It was very clean.
Really noticed a difference when driving. Very pleased.
9 février 2026
Avis spontané
Réponse de Mercedes-Benz South West
Hello Jacqueline,
We appreciate your lovely review in regards to our Plymouth dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.
Best wishes, Freya.
A good start with free collection and delivery.
With a free collection and delivery service its a great start.
They completed and MOT and service along with a couple of extra item in just over 24 hours. I cannot fault the service and attention paid to me and the car whist with Mercedes South West at Truro,
10 février 2026
Avis spontané
Réponse de Mercedes-Benz South West
Hello David,
We appreciate your lovely review in regards to our Truro dealership and we hope to see you again soon. I will be sure to pass your comments over to the team!
Best wishes, Freya.
An excellent and professional service…
An excellent and professional service from Shakira. Happy to do business with them again
9 février 2026
Avis spontané
Réponse de Mercedes-Benz South West
Hello,
We appreciate your lovely review in regards to our Exeter dealership and we hope to see you again soon. I will be sure to pass your comments over to Shakira and the rest of the team!
Kind Regards, Freya.
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