Today, I had red lights and messages including "reversing not possible, consult workshop" and "transmission problem - stop". I called Mercedes Breakdown and within a few minutes got a call from a frie... Voir plus
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Lisez les avis des autres
I was really happy with the service I received, especially from Del who went out of his way to accommodate me in every way possible. Nothing was too much trouble even though I can’t be a bit awkward a... Voir plus
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At a recent service, I was told an under-tray needed replacing and was hanging off at one corner (I have the video which they supply you with from the service!) - they had no trays in store so I... Voir plus
It’s was the first time we have bought from Mercedes and won’t be our last. Marcus was brilliant from start to finish. He was friendly, professional, very knowledgeable and made it stress free. Very h... Voir plus
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À propos de l'entreprise
- Concessionnaire automobile
- Magasin d'accessoires automobiles
- Prestataire de transport automobile privé
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Find new and used cars, latest offers from Mercedes-Benz South West, book a test drive, locate your nearest Dealership or experience the range. Mercedes-Benz South West has the backing of City West Country (UK Holdings) Ltd, a privately-owned organisation with more than three decades of motor industry experience. Since being selected as one of Mercedes-Benz’s key business partners, Mercedes-Benz South West has enjoyed fantastic success and recorded some significant business achievements. This included undertaking a multi-million-pound investment programme to create four state-of-the-art automotive retailing outlets aimed at enhancing sales and after sales facilities for customers across the region. Since then the business has grown with an Online Team being established in 2021. In 2024, Mercedes-Benz South West became the exclusive sales outlet of new Mercedes-Benz Vans in the South West. The tremendous progress and results achieved by Mercedes-Benz South West have been recognised by the manufacturer on more than one occasion. The group was named Mercedes-Benz Retailer of the Year for 2008 and, in 2019, secured the title of smart retailer of the year for an unprecedented fourth time. In 2022, the group was also awarded Mercedes-Benz Used Car Sales Team of the Year.
Mercedes-Benz South West
Écrit par l'entreprise
Coordonnées de contact
Matford Park Road, EX2 8FD, Exeter, Royaume-Uni
- info@mercedes-benzsouthwest.co.uk
- www.mercedes-benzsouthwest.co.uk
4,5
Excellent
4 k avis
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A répondu à 93 % de ses avis négatifs
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Comment cette entreprise utilise Trustpilot
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I have been going to Mercedes Exeter…
I have been going to Mercedes Exeter for over 20 years, and I have always found them very professional and knowledgeable with respect to Mercedes cars, having had 10 Mercedes of varying types. I am very pleased with the treatment I receive.
7 avril 2026
Avis spontané
Réponse de Mercedes-Benz South West
Thank you for your great review, we are so glad to hear that your experience with us at our Exeter dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.
All the best, Keira.
Brilliant service
Brilliant service, always helpful staff. Erin is amazing in the Service department. Thank you everyone.
7 avril 2026
Avis spontané
Réponse de Mercedes-Benz South West
We are delighted to hear your thoughts on your recent experience with our Taunton dealership. It is great to hear that our team where professional and quick.
Best wishes - Keira.
Service was completed within 90…
Service was completed within 90 minutes. I wasn't sent an email detailing any issues. The service manager didn't discuss any faults. There was no report given about the service only that it had been completed and a 2nd page detailing past service history. At the end the service manager tried to charge me £299 for the service without checking if I had any service plan in place. Which I do. Also, for second time the car wasn't washed or valeted. I did ask and was given excuse no valeters were working yet I saw them working and another manager told me they were working. Overall, disappointed with Mercedes Benz Truro
4 avril 2026
Avis spontané
Réponse de Mercedes-Benz South West
Thank you for your review regarding you recent experience at Mercedes Benz of Truro.
I have passed on your review to the Service manager of Mercedes Benz of Truro and have asked them to make contact with you regarding this.
In the meantime if I can help with anything else please contact me on feedback@citywestcountry.co.uk
Kind regards,
Rebekah
EQC purchase!
We recently purchased a car and Esme was brilliant. Very helpful and accommodating when I viewed the vehicle especially as it was quite late in the day. Handover was excellent and nothing was too much trouble, she helped us set up the Mercedes app and answered all our questions. Would definitely recommend to others and looking forward to dealing with her again when its time to change the vehicle.
14 mars 2026
Avis spontané
Réponse de Mercedes-Benz South West
Thank you for your great review regarding your recent experience at our Truro dealership. We're so pleased to hear that everyone you spoke to was able to help you with this experience and make it as stress free as possible from start to finish. I have passed your comments directly to Esme who will be especially pleased to hear your kind words. We appreciate the time taken you've taken to give this feedback and we thank you again. We hope to see you in the future.
All the best, Keira.
Small detail but the devils in the detail
Very good call out experience,sorted my car to be delivered for repairs to Taunton south west ,loan car delivery was excellent,and repairs carried out efficiently.my only surprise was after a five hundred pound repair ,and the car as only done 1700 miles and spending best part of £120k they never bothered to wash the car .
3 avril 2026
Avis spontané
Réponse de Mercedes-Benz South West
Hello John,
Thank you for your kind review in regards to our Taunton dealership. We are glad to hear that you had a Great experience and i will be sure to pass your feedback across to the team.
Best wishes, Gracie
Extremely Disappointing Experience with Mercedes-Benz South West
⭐☆☆☆☆
Extremely Disappointing Experience with Mercedes-Benz South West
My experience with Mercedes-Benz South West was highly unsatisfactory. There was a lack of transparency, poor communication, and promises that were not honoured. What should have been a premium customer experience turned into a stressful ordeal. I would advise potential buyers to proceed with caution.
11 avril 2026
Avis spontané
Réponse de Mercedes-Benz South West
Thank you for your review regarding you recent experience at Mercedes Benz South West Online.
I have passed on your review to the Sales manager and have asked them to make contact with you regarding this.
In the meantime if I can help with anything else please contact me on feedback@citywestcountry.co.uk
Kind regards,
Rebekah
New CLA Electric purchase
Tamara was excellent throughout the process and went above and beyond to ensure that the buying process was as stress-free as possible
31 mars 2026
Avis spontané
Réponse de Mercedes-Benz South West
We are delighted to hear your thoughts on your recent experience with our Truro dealership. It is great to hear that our team where professional and quick.
Best wishes - Keira.
Réponse de Mercedes-Benz South West
Hello Charles,
we appreciate your lovely review in regards to our Truro dealership and we hope to see you again in the future. I will be sure to pass your comments over to the team.
Best wishes, Gracie
Alex made our experience simple and…
Alex made our experience simple and straightforward right from the very start. He listened to us completely and was honest and professional throughout the whole process. Never have we met a sales person so honest and genuine.
2 avril 2026
Avis spontané
Réponse de Mercedes-Benz South West
Thank you for your great review, we are so glad to hear that your experience with us at our Taunton dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.
All the best, Keira.
450 GLE premium plus
Very happy with my purchase sales person Chantelle Trice was fantastic extremely helpful nothing was too much trouble will certainly consider using them again
28 mars 2026
Avis spontané
Réponse de Mercedes-Benz South West
Thank you for your kind words, our team at Taunton will be so pleased to hear your lovely comments. I will definitely let our team know! We look forward to seeing you again.
All the best - Keira.
Very impressed with MB SW at Taunton.
Didn't intend using MB South West at Taunton as it is really a bit too far away for me (105 miles), but they seemed to stock the only GLE450's Prem Plus in Selenite Grey nearly new with low mileage in the country at this time. After a series of events I ending up buying one and must say what a great dealership. Very nice sales team and went the extra mile to meet my needs. Would definitely use them again and travel the extra 95 miles !
2 avril 2026
Avis spontané
Réponse de Mercedes-Benz South West
Thank you for your great review, we are so glad to hear that your experience with us at our Taunton dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.
All the best, Keira.
An amazing experience, Mercedes Truro are fantastic
I picked up my new AMG 45 s from Mercedes Truro last week. The whole experience was amazing. The staff were very friendly, very knowledgeable and very helpful, they did everything they could to make me feel valued and at ease, nothing was too much trouble.
I definitely recommend this dealership.
27 mars 2026
Avis spontané
Réponse de Mercedes-Benz South West
Thank you for your great review, we are so glad to hear that your experience with us at our Truro dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.
All the best, Keira.
Great service from Michaela
Great service from Michaela who repaired our tyre quickly and gave excellent advice for our safe journey home!
6 avril 2026
Avis spontané
Réponse de Mercedes-Benz South West
We appreciate your lovely review in regards to our Taunton dealership and we hope to see you again soon.
Best wishes, Keira.
What a fantastic car buying experience
What a fantastic car buying experience, the customer service is 100% the staff are smiling and very friendly, the coffee is also amazing. Thank you Mercedes , Truro 🙌🚙
1 avril 2026
Avis spontané
Réponse de Mercedes-Benz South West
Thank you for your great review, we are so glad to hear that your experience with us at our Truro dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.
All the best, Keira.
Great service
Great service, super helpful, nothing too much trouble. Nice people to deal with. Particular thanks to Martin Green
30 mars 2026
Avis spontané
Réponse de Mercedes-Benz South West
Thank you for your great review regarding your recent experience at our Taunton dealership. We're so pleased to hear that everyone you spoke to was able to help you with this experience and make it as stress free as possible from start to finish. I have passed your comments directly to Martin will be especially pleased to hear your kind words. We appreciate the time taken you've taken to give this feedback and we thank you again. We hope to see you in the future.
All the best, Keira.
MoT Booking
Booked in for my first MoT for my Mercedes. I booked a couple of months ahead and had a courtesy call from the garage 2 days before the appointment just to make sure everything was ok. Arrived before time and although the MoT testing was running slightly behind schedule, the customer waiting area was comfortable with coffee available. Car took about an hour and was cleaned ready for my return home. A good experience.
19 mars 2026
Avis spontané
Réponse de Mercedes-Benz South West
Thank you for your great review, we are so glad to hear that your experience with us at our Plymouth dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.
All the best, Keira.
Alex was extremely professional
Alex was extremely professional. Helpful and friendly from start to finish. His knowledge on the cars was amazing and there was no question that went unanswered - would highly recommend.
20 mars 2026
Avis spontané
Réponse de Mercedes-Benz South West
We appreciate your lovely review in regards to our Taunton dealership and we hope to see you again soon. I will be sure to pass your comments over to Alex.
Best wishes, Keira.
1st class experience from start to…
1st class experience from start to finish. Dealt with Shane. Would thoroughly recommend this dealership. Could not of asked for better service.
19 mars 2026
Avis spontané
Réponse de Mercedes-Benz South West
We appreciate your lovely review in regards to our Exeter dealership and we hope to see you again soon. I will be sure to pass your comments over to Shane.
Best wishes, Keira.
Brilliant staff
Always very polite and helpful from reception ladies through to service /parts
Wouldn’t do any where else
Special thanks to Steve service manager
27 mars 2026
Avis spontané
Réponse de Mercedes-Benz South West
Hello Vanessa Harris,
Thank you for your kind feedback! We're pleased to hear our team provided such polite and helpful service throughout. We'll be sure to pass on your thanks to Steve. We really appreciate your loyalty and look forward to seeing you again.
Kind regards,
Freya.
New E class
I bought a new E class from Ben in Plymouth a couple of months ago. He was superb - very helpful, not at all pushy and was frankly a pleasure to deal with. Excellent service. Well done.
31 octobre 2025
Avis spontané
Réponse de Mercedes-Benz South West
Hello Mr Jones,
Thank you for your great feedback in regards to our Plymouth dealership! We're delighted to hear Ben provided such helpful and pressure-free service. Enjoy your new E-Class, and we hope to see you again soon.
Kind regards,
Freya.
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