MesmerEyez Australia Coloured Contact Lenses Avis 

661
•
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

The communication with this company is fast and they go above and beyond. With my first order my express packaging was damaged and my lenses were lost in transit. I contacted the company theu appolog... Voir plus

Noté 5 sur 5 étoiles

The customer service goes above and beyond here! After my package was stolen out of my mailbox, I contacted their team and they responded straight away. They then offered to resend the package with ex... Voir plus

Noté 5 sur 5 étoiles

Amazing Products and Outstanding Customer Service! I’ve purchased from MesmerEyez a few times now, and I’ve always been really happy with both the products and the service. The quality is gre... Voir plus

Noté 5 sur 5 étoiles

Ok lenses are great, they arrive quickly and there's a million to choose from. I've settled on 50 shades grey for my brown eyes just because I think they don't look too fake, but do look somewha... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de cosmétiques
  2. aussi dans
  3. Fournisseur de lentilles de contact

Écrit par l'entreprise

MesmerEyez is the worlds No.1 eye colour change brand. A British brand now distributing from Australia. Seen in Vogue & London Fashion Week. Our Mission at MesmerEyez is to be the company that best understands eye colour change. To lead, innovate and bring our customers the most comprehensive choice with the best quality and comfort.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

661 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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4,9

Tous les avis

(661)

26 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

amazing service

I had my contact lenses get lost in the post but the customer service agent Mark had this matter resolved swiftly and really happy with my experience. I expect the lenses to be as great as the service I received

17 juin 2025
Noté 5 sur 5 étoiles

Awesome quality

Awesome quality, great price and fast delivery

17 juin 2025
Logo de MesmerEyez Australia Coloured Contact Lenses

Réponse de MesmerEyez Australia Coloured Contact Lenses

Hey Elizabeth,

Thank you for sharing your experience. We are thrilled you love your lenses :)

Noté 5 sur 5 étoiles

Excellent service,very friendly,great…

Excellent service,very friendly,great price,and very comfortable lenses.

23 juin 2025
Avis spontané
Logo de MesmerEyez Australia Coloured Contact Lenses

Réponse de MesmerEyez Australia Coloured Contact Lenses

Hi Denham,

Delighted to hear you are enjoying your lenses :)

Noté 5 sur 5 étoiles

I love my natrual contacts lenses👀💚💙 I…

I love my natrual contacts lenses I bought blue 💙 and green 💚 eyes I get so much compliments really love this business continue the great work❗️

16 février 2025
Logo de MesmerEyez Australia Coloured Contact Lenses

Réponse de MesmerEyez Australia Coloured Contact Lenses

Hi Michele,
We are thrilled you are enjoying your new look. Thank you for your support :)

Noté 5 sur 5 étoiles

Smooth hassle-free transaction

Smooth hassle-free transaction. Prompt delivery. A+++++

25 janvier 2025
Logo de MesmerEyez Australia Coloured Contact Lenses

Réponse de MesmerEyez Australia Coloured Contact Lenses

Hi Yvonne,
Your feedback means so much to us. Thank you!

Noté 1 sur 5 étoiles

I didn’t not received my package that I…

I didn’t not received my package that I order the lenses eye contact too bad and I need to refund my money

26 décembre 2024
Logo de MesmerEyez Australia Coloured Contact Lenses

Réponse de MesmerEyez Australia Coloured Contact Lenses

Hi Akamatang

Thanks for speaking to us over email.

As you provided the wrong address we have now resent them to the correct address.

Thanks, Mark @ MesmerEyez

Noté 4 sur 5 étoiles

fast delivery

fast delivery, good color in my eyes.

21 novembre 2024
Logo de MesmerEyez Australia Coloured Contact Lenses

Réponse de MesmerEyez Australia Coloured Contact Lenses

Hi Tan,
We are so glad you had a great experience with us.

Noté 5 sur 5 étoiles

Impressed

I have purchased coloured lenses from party shops that do costumes and they were uncomfortable & made my vision a bit blurry.
These lenses do neither! Comfortable and very easy to wear.
They are also done so subtly that rather than completely and obviously change your eye colour, they enhance & modify your eye colour almost imperceptibly.
These are definitely a winner & I highly recommend them.

20 novembre 2024
Logo de MesmerEyez Australia Coloured Contact Lenses

Réponse de MesmerEyez Australia Coloured Contact Lenses

Hi Lolly, Delighted to hear you are enjoying your lenses. Thank you for your support. We truly appreciate it.

Noté 5 sur 5 étoiles

AMAZING CUSTOMER SERVICE

My original order did not arrive within the estimated 3-5 business days timeframe. I contacted the team and Mo organised to process my refund if my order did not arrive within a week. Although I was a little disappointed with not receiving my order, Mark got in contact with me straight away and organised to send my order via express; free of charge which shows how much they’re willing to help their customers out when things don’t go to plan. I understand that it can be frustrating when external agencies don’t deliver the parcel but Mark and team are exceptionally helpful and always go the extra mile to ensure client satisfaction. Thank you Mark for your assistance.

18 novembre 2024
Logo de MesmerEyez Australia Coloured Contact Lenses

Réponse de MesmerEyez Australia Coloured Contact Lenses

Hi Pip

Sorry that the originals didn't arrive :(

We offer a free shipping option (not many people do that anymore) and we state that it is not tracked and that is the option you went for.

99% of them make it but there will always be some that Aus Post lose unfortunately. If the originals don't make it then we always offer to send them again free of charge.

Once a refund has been actioned then it's over to the bank or PayPal to get the money back to you so that's out of our control.

I'll drop you an email to see if we can still help you out and have a wonderful day.

Thanks, Mark @ MesmerEyez
0402 526 621

Noté 4 sur 5 étoiles

I was refunded

I did my order for halloween in October and never received it. The next day after writing a review in Trustpilot the company apologised and refunded me the money of my purchase that was lost by the delivery company.

23 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Fantastic Customer Service

My original order went missing as it was for work I was a little stressed. The own VERY QUICKLY and very kindly put my order in an express post package and I received it just in time. I was ever so grateful for his very thoughtful customer service and his willingness to help me in a bit of a jam. Amazing contact lens too, perfect fit and so comfortable for my client 😁

7 novembre 2024
Avis spontané
Noté 1 sur 5 étoiles

I couldn't get them in

I couldn't get them in. Tried for an hour.

18 octobre 2024
Logo de MesmerEyez Australia Coloured Contact Lenses

Réponse de MesmerEyez Australia Coloured Contact Lenses

Hi Mark

Sorry to hear you struggled to get them in :(

Lens in general can be a bit tricky to get in if you're new to them.

Will drop you an email now to get this rectified :)

Thanks, Mark @ MesmerEyez
0402 526 621

Noté 5 sur 5 étoiles

Thank you

Great lenses, great service

19 août 2024
Logo de MesmerEyez Australia Coloured Contact Lenses

Réponse de MesmerEyez Australia Coloured Contact Lenses

Hi Leigh,

We’re so glad you had a great experience! Thanks for choosing us

Noté 5 sur 5 étoiles

Awesome as usual!

Awesome as usual!

23 juillet 2024
Logo de MesmerEyez Australia Coloured Contact Lenses

Réponse de MesmerEyez Australia Coloured Contact Lenses

Hi Melissa,

Thank you so much! We're thrilled you love your purchase.

Noté 5 sur 5 étoiles

A Heads-Up on the 'White Blind' Lenses

Just got the "White Blind" contact lenses, and honestly, I wish there was a bigger warning about how they totally blank out your vision—definitely only good for photos and not for moving around.
That said, the delivery was quick, and the customer service team reached out after seeing my initial review. They were super helpful, offered to send a different pair that won't impair my vision, and are looking into making the warnings clearer on their site. Appreciate the quick response and care from their team!

19 juillet 2024
Avis spontané
Logo de MesmerEyez Australia Coloured Contact Lenses

Réponse de MesmerEyez Australia Coloured Contact Lenses

Hi Maria

The Blind White contact lenses cover your pupil which makes it really hard to see.

We do say this in the product description '*The lenses cover your pupil and therefore blur your vision. Do not drive when wearing these lenses and be careful if you're going outside.' but we will see if we can make it a bit clearer to avoid this in the future.

Edit: Glad we managed to get this sorted for you Maria :)

Thanks, Mark @ MesmerEyez
0402 526 621

Noté 5 sur 5 étoiles

Love these so much bought another pair

Love these so much bought another pair, the colour is true to what you seepn the internet, easy to apply and fit perfectly.

25 juin 2024
Logo de MesmerEyez Australia Coloured Contact Lenses

Réponse de MesmerEyez Australia Coloured Contact Lenses

Hi Maria,

Thank you so much! We're thrilled you love your purchase.

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