MetroPCS Avis 

If I could give these people a ZERO I would. do not mess up and get your home or business internet with these people. If your phone messes up and is to where you can not get a text which would be a reason to call customer service they will not help you because they can not send you a pin to a text. They will tell you to go to the nearest store which could be 200 miles away and when you get there they at the store have to call them and you go through the same process again only to be told nothing they can do. The store is not corporate owned so they will not help you in any way unless you buy a new phone which is more and likely used anyways. Just like the internet boxes. I would suggest you all file a complaint form with the FCC. for their scams and failures in giving people what they pay for. By the way this is the company that was suied in New York for saleing used phones as new ones.

I had service with metropcs. I used their "change my due date" service several times, the agent would change my due date and prorate my charges, tell me exactly what to pay. I would pay the exact amount I was told every time. Last month, I chatted customer service like I always did and changed my due date. Paid the exact amount of prorated charges. Then, the next day I had no phone service. I go to an actual store. The employee had no idea why I was shut off. He called metropcs phone agent and was told I changed my due date too much, didn't pay all of the charges so they canceled my account. This was the first I heard that apparently you can only change your due date twice. Also it was the first time I heard I owed them money. Every time I spoke with metro to change my due date, I paid exactly what they said and they never told me there was a limit to changing it. I was only told AFTER they canceled me. Then they wanted over the monthly charges to turn my services back on. I ended up getting a new service provider. I then disputed the last prorated charge because they didn't honor the change of due date. They refused to refund me. My bank dispute team called them on three-way with me and metro argued with me that I knew all along their limit to change the date and I owed them. Metro would NEVER keep anyone's service on if they owed them... this is common knowledge. Now, my bank wouldn't even refund it. At this point, it's the fact that they flat out lied and didn't even hold their end of the deal.
The agents are rude and the company is greedy. They are being sued anyway. It's better to go with Verizon att or any company that uses agents in America... even if they are a but more expensive.

Terrible company. DO NOT TRUST! Ordered a phone and these clowns shipped me a defective device.
Then expect me to pay to add another line rather than replace the piece of garbage phone they sent me.
Why do i have to pay for your mistakes? Trash company.

Every since t Mobile bought this company it has become the worst phone service ever no matter what plan you got and wasting money completely sh**y service

Worst company ever, this company allows the computer to adjust things and issues for it. My bank flagged them as being fraudulent. They are now refusing me to pay over the phone or on the app. With cards I’ve been using for years. Won’t give me an extension because of the issue last month and it being within 30 days. Once your phone goes off, they want you to pay with cash. Which means take money out your bank, possible atm fee, pay an additional $5 on top of your bill or burn out your gas. This company is not worth all that with its shity service. Service barely works. Especially, traveling. I e had them for over 10 years and that doesn’t matter. They don’t care if you’ve had them 20 years long as they’re getting your money. Pissed me clean off.

By far Metro PCS has is the best, and has amazing customer service over the phone and 8 of 10 times in store because it gets busy. I have been with metro for over 6 years and I've always had knowledgeable helpful reps that are willing to assist with all my meed and really try and help me get the best deals and most out of my service. They rin in the TMobile network and that's if not the best top 3. I can't exclude that the rates and top notch and the phone selection is huge. Every well known device is almost always available unless they sold out but avail at another store or within a day or two. Stop wasting your money else where Metro PCS is your place to get connected. Guaranteed service everywhere. Thank you Metro you guys deserve a 5 Star review.

Oh my God I don't understand this woke society I went to two of their stores today 1-11- 2026 it's a Sunday. No one's ever heard of this before but for some strange very strange reason this store along with the store in Darby yes I had to drive that far to find another store do not open on Sunday until 5:00 p.m. who in God's name is driving out there looking for a Metro store at 5:00 in the afternoon what is a stay open till like 11:00? It's backwards woke craziness and I don't understand how these companies don't fire these people and say look we have to find another way to do this because these people aren't working normal hours they don't know what they're doing when you get into the store many times for instance I went for a new phone last year and all the phones they had was over $225. Which is another taking advantage of Americans I don't think Metro along with many other of these phone companies sell businesses whatever you want to call them are run by Americans. It's like ever since these dei programs and political correctness exploded off of social media where people spend 25 years on there looking at the screen moaning, "DUUUH. IT'S GLOWING." This is the society we have and if you think it's okay then there's something mentally wrong with you and I bet you are on every social media platform out there bullying and telling everybody else how wrong they are for speaking reality. This company is so bad I don't understand the hours American people do not have those hours there are mothers who need to go to work there are men who need to take care of their families there are people who need to have free time from the stress in America and all word dealt with all we have to deal with pardon me, is these moronic people who were brainwashed from living on social media for 25 years they don't know what's real and what's not they're scary. What a terrible company absolutely pitiful.

Mostly I've had good luck and help when it comes to metro. So really I have to do right by their star rating. The only issue I've had was recent in them telling me a brand new unlocked phone was locked into another carrier when it was in fact just a lack of insight from the person I was speaking with that didn't know what they were doing. The second person I spoke with got the phone activated. You could tell with the second person immediately they he knew what he was talking about and what to do. There's a trick when going from regular SIM cards to E Sims and Metro doesn't yet support Sim to E Sim transfers so they have to redo your E Sim. Some companies you can just scan your old phone and the new one can just absorb the old sim number.

Beware: Been a customer of metro for 7 years and I decided to switch to Verizon a few days after making a payment to metro and they wouldn't give me ANY portion of my prepaid monthly payment back. They must be going bankrupt to be that dishonest and petty. So glad I left now.

I am writing to formally file a complaint regarding a recent issue I encountered with a phone purchase made through MetroPCS technical support over the phone. I have been a loyal MetroPCS customer for over eight years, currently maintaining four active lines, and until now, I have always been satisfied with the service.

During my call with technical support, I explained to the representative that I was having issues with my current device and simply needed to swap phones. The representative informed me of a special offer for a replacement phone for $50—no more, no less. This seemed reasonable, and I agreed to proceed with the purchase, providing my credit card information.

I was explicitly told that once the phone arrived, I could call customer service and it would be activated immediately with no issues.

However, upon receiving the phone, both MetroPCS technical support and the nearest MetroPCS store in Clermont informed me that the device I received was intended for a brand-new account, not an existing line. This is completely opposite of what I requested and what I was told during the purchase. I never asked for a new line—I only requested a device swap for my existing service.

Additionally, I was told during the initial call that I could use this phone overseas, which is important because I travel frequently. I have now been informed that the device cannot be unlocked for one year, making it unusable for my travel needs. This is a major inconvenience and a clear case of misrepresentation by the call center.

This situation has caused unnecessary frustration, wasted time, and financial inconvenience. I feel that I was misled by MetroPCS technical support, and the product I received does not align with what was promised.

If this matter is not resolved promptly and fairly, I will have no choice but to file a report with the Better Business Bureau, as what occurred appears to be deceptive and misleading business practice.

I respectfully request the following resolution:

Immediate correction of the issue, including activating the phone on my existing line as originally intended, OR

Replacement with the correct device that can be used with my current account, unlocked as promised, OR

A full refund, if the above cannot be resolved.

I expect timely communication from MetroPCS corporate to address this matter. I appreciate your attention and look forward to a swift resolution

Thank you Eli for your excellent customer service

When dealing with discount providers, you can say things like you get what you pay for or what do you expect at that price. But when companies screw up and all of it is documented and all calls are recorded and then don't make it right, that is wrong regardless of how much you pay. Metro PCS agent walked me through adding my new phone to my old line using on their site and she said I could use the E-sim (which I had never heard of until this phone) and when I did it, it looked like it worked, but it made it so I couldn't use my phone other than emergency calls and I couldn't fix the issue with their customer service since they couldn't send me a 6 digit code over text to confirm my account. I was in the middle of nowhere helping my mom after a triple bypass and their only solution after almost 2 hours on the phone and speaking to supervisors was to drive 3 hours round trip to a PCS store with my ID so they could verify it was me...they said all I need is my ID. So I didn't have use of my phone for a week and missed important calls. Then at the store they asked me my payment due date as a security question. I have been on auto debit and paperless statements since I started with them 7 years ago... I know my cycle date, but not my due date. I'm on the road and couldn't look up my acct online without the text verification, so I checked my credit card statement online which tells me when they charge me, but not the actual due date which was 2 days later as it turns out. Their agent said if I didn't know give the correct answer after a set number of tries they will lock my account for 72 hours. Then I get home to find out they over charged me according to the 3 prior reps I spoke to as part of getting a new phone through their new line promo. The agent who set it up told me I would get an email with terms and conditions and to be sure I read it, but I never got anything other than one email that said about activating once I got the phone... no receipt, no term and conditions. Their reception sucks, their customer service sucks...but worst of all, they don't honor what their own agents say on recorded lines. YOU REALLY DO GET WHAT YOU PAY FOR!!!!!!!

LJ & Max 311649 were very rude and insulting.
Tried rage baiting but I am too even kiltered for that.
So every time they cut mid-sentence and extended long holds,
I just kept writing more and more public reviews.
At the end of the call they just left the line holding to avoid the survey.

They won't refund me $25 or credit my account for them overcharging me at a store by$25 for $40 period. They charged me $15+ in sales tax and called it an activation fee and forced one month insurance that should be provided on a device anyway for the first month. Then telling me to go get a refund of $25.67 in person at the store that scammed me

This is a new one and I do not see this anywhere, so it may help somebody. Ordered a new phone online from the MetroPCS website. Once it arrived I could not activate it. It said UPS did not confirm delivery even though we have the confirmation email from UPS that it was delivered and have the phone in hand. They could not activate it online. We went in person today and they still could not activate the phone even though the store worker was there as a witness. This system should have easily been remedied. It is insane you order the product from the company and they have worse service than Amazon.

Update 11/19/2025: It got worse. Now I cannot even get to the dashboard. Have tried multiple avenues. Talking to the sales department and calling 1-888-863-8768. Still no one knows what to do. I asked them to please create a ticket and escalate it to a group or person that can help. Still no luck.

Update 11/21/2025: The torment is over. It works. I guest they escalated the ticket and it reached someone that knew what to do. They sent a new sim and we called and they found a note in the account and reached out to a person that fixed it.

Still one star. That was horrible service. I will never purchase directly from the metropcs website again.

I visited the Metro by T-Mobile at 5210 Chamberlayne Road Richmond Va 23227 on Friday 10/24/25 in the afternoon to exchange a defective gateway. I spoke with customer service previously regarding the device that I purchased on 9/30/25. Customer Service attempted multiple times to reset the gateway and they were unsuccessful. Customer service also and shared that I could exchange the device as I remained in my 30- day window. I also called a representative at the store of purchase and shared the same information on Thursday 10/23/25. The agent was polite and shared that I should bring the gateway to the store, but they closed at 8 pm. On Friday 10/24/25 I walked into the store and encountered a very disrespectful, unhelpful and somewhat mocking agent who attempted to bully me into making a purchase instead of a fair exchange. The agent did not attempt to access my account at any time while I was in the store. He attempted to replace the chord on the device. The device illuminated but continued to search for a signal and immediately disconnect. The agent told me I could surrender my purchased device for two weeks or purchase a new chord for $25 dollars. I questioned why I could not exchange the product. He then there would be an additional restocking fee. I asked if I could speak to a different manger and he shared he was the only manager and that this was his business. I called customer service on the phone while in store and customer service shared that I could exchange the device. Customer service requested to speak with the manger, and he refused to speak with them over the phone. The manager never accessed my account at any time. I called the police for assistance, and he told them he refused to help me at this time because I called the officer. The office asked him again if he could assist me, as I had my original receipt and original device. He told the officer he would not help me because I called the police. He then asked the officer for my name and picture so he could make all of his employees aware that I am no longer allowed to visit his store. Throughout the exchange he continued to laugh with his friend who remained in the store charging his phone and laughing as well during this exchange. He also shared he would post the exchange on Tik-Tok. I visited the store after speaking with customer service who informed me that I could exchange my product. This retailer refused to honor the 30-day exchange window, tried to up sell me additional products, would not assist me unless I made another purchase. This is deplorable business practice that ended with me receiving a trespassing notice as I attempted to exchange my device. If he had the time to laugh, joke and make fun of his customers; he also had the time to access my account and review the comments added by customer service. I received a card from the officer with the report number and was told I could access the report later that day. The manger followed the officer and I outside laughing and making jokes. At one time he went to the store next door as I spoke with the officer outside to engage in more conversation of how he would upload this event to Tik Tok. I filed a corporate complaint with metro PCS, as well as a complaint with the Better Business Bureau of Va. I shared information with every organization and union where I'm currently registered. I also know how to use Tik-Tok, Instagram, Snapchat, Facebook, Threads and Yelp. I was the only female in a store with 2 males. The manger attempted to intimidate me into making purchase. Metro by T-Mobile must do a better job ensuring that your retailers understand your business model, as well as ensure that your retailers continue to honor your warranty and exchange policies. I'm currently looking for other service options. FYI... Definition A breach of contract is a violation of any of the agreed-upon terms and conditions of a binding contract. This can include anything from failing to make a payment on time to not delivering goods or services as promised. Breaches can occur in both written and oral contracts.
This was a horrible experience for me!

Trate de pagar la factura en línea me dijeron que fuera a una tienda fui a pagar a la tienda y me dijeron que no estaban aceptando pagos qué lo hiciera en línea volví a tratar en línea y dos veces me dejaron hablando sólo, para después volver a tratar y me dijeron que traté de pagar la factura muchas veces y que lo hiciera tratará nuevamente en 24 horas lo más nefasto que me ha ocurrido en el año

Since 2015 I have had my cell phone service with Metro and it has been great. I finally decided to leave Xfinity 's wi fi service which was $115.00 a month to try Metro 's. Huge mistake! It cost me $130.00 to get started, never had more than two bars on the modem screen even when it worked for a short time. Within the first few days of having the service I had to contact support multiple times and return the modem for a new one. Same result, had to contact support, complete troubleshooting on the phone with multiple agents only to have to return the second modem. Finally after continuing to have issues with the wi fi not working I decided to turn in the modem only to be told I would not receive any refund at all! I only had the service for a couple of weeks! Beware of the Internet offered at this place! I am considering ending my phone service as well and going with a different company.

I have had metro for years and yes I come across issues every now and than like any other company but this time! Is it! They gave me a promotional wifi free for the first month if I didn't like it I take it back before my bill is due I did exactly that it wasn't enough to let my family stream like we do so now they are trying to charge me for it and my phone is off! I need my phone for work and my small school aged child I'm now awaiting for my local store to open and see what can be done this is unacceptable

Well I am definitely upset the persons who sold me were very nice but I feel like I have been overcharged and they did not give me an expected receipt in my bag, also I was told by both that my bill would be 60 a month but immediately received a text message from them stating that it would be 74.99. Truly will stop using their service and try and get my money back as I feel I have been ripped off