MetroPCS Avis 

I have been a MetroPCS since the early days at MINIMUM 15 YEARS.
My 4 year old Metro PCS phone has had multiple drops over 4 years , first hairline cracks, then on the last one the screen quit working. COULD NOT ACCESS ANYTHING. I attempt to switch to my new identical backup METROPCS phone on line, I surrendered after 1 hour of trying. I google nearest Metro Store its says Marshall Texas 30 miles from me, says it opens at 9AM. I arrive at 8:45 AM its closed door says 10:00am EVERYDAY. 9:05 not a soul in site so Google was incorrect
I walk in at 9:54 am after she arrives. Explain I want my old phone deactivated and the brand new identical METROPCS phone activated. Her response “ do you want a new number” IDK do you want to update all your bank, Social Security, medical ,personal, on and on with a new number from the one you’ve had last 15 years? Huh? I knew right then this is going south. Well she says she can’t do it because Metro requires a text be sent to the old phone, the screen is broken so you cant. So what happens if someone loses phone a text can’t be sent? can it! I’m the first broken screen or lost phone in history? Shows her level or lack of level of expertise, she is there to take monthly payments that is it. After I did 70 miles roundtrip . She calls a customer service phone number in another country that does NOT speak clear English, puts ME on the phone, I could have done that from home if my phone only worked or the online switch had worked. They want 3 questions answered, my last payment date, amount, and number of lines answered. I know that and they said it was incorrect, they locked me out of my account, they had my state issued Texas Identification I was standing right there, not online and they couldn’t verify who I am on a $30 a month, Metro $39 Samsung not a $800 Apple iPhone with $110 a month bill.
Then she tells me she CAN activate my new phone with a new number but my bill will go from $30 to $40 a month since I needed a new number, plus a onetime fee of $30. No I don’t need or want a new number I want a phone deactivate and the an identical one activated on a 15 year old account in person.
I asked when will a more experienced person be in , she said “MAYBE THE OTHER GIRL WILL BE IN this weekend” So after 15 years with Metro I surrender and sure am glad I did. Went to Cricket got a better phone free and now my internet doesn't slow to zero on week 3 like Metro. Better service , better phone, same price. STEER CLEAR OF THIS STORE AND METRO IS MY ADIVICE

I would give 0 stars if possible. I made the mistake of paying my bill (I know...why be responsible) and then tried to cancel 4 tablet lines. They spent more time trying to retain me and sell me instead of working to issue a bill credit for my current phone lines....and then told me they do not issue credit for unused paid time (even tho they were willing to issue me a bill credit if I retained my tablet lines at a lower cost). Their customer service department is horrible. If you have Gwynne, Paolo or Jayden as your customer service reps....ask for someone else.

Always cut off my service on purpose it seems whenever I add a phone to my line

I have had their service for a few years now, and they have given me terrible service, followed by lies after 2 years of the service, and time to time again messages are delayed by hours or even days.

I am giving this review for the MetroPCS store located on S. Military Trail - Deerfield Beach, FL). If I could give ZERO stars I would. I have been a loyal customer of MetroPCS & this store for many years. I have bought several phones here. I went there this afternoon and had a horrific experience with their manager named Bruce. This man never smiles or is kind to people, he always has a bad attitude and is arrogant. Not to mention the sexually inappropriate comments he would make about other customers. Today, out of nowhere he approached me and started to verbally attack me, humiliating me in front of other customers & employees creating a HUGE scene all becuz I sent him a text many months ago that he disliked for mentioning "God" to him. When I said I would then see the other employee for assistance, he immediately yelled out to the other young man who works there, "do not help her!" I stood there shocked and humiliated. The customers that were there with their little kids just looked at me in shock as well. He then yelled, "Get out..leave the store!" I thought he was going to get violent so I left. As I was leaving I heard him use some profanity towards me not caring children were present. I told him I would go to another MetroPCS store. I was so upset I could not believe a MANAGER of a store would behave so unprofessional and rude!! A PROFESSIONAL MGR. takes a person aside, not verbally attacks her in front of an entire store of people! A PROFESSIONAL MGR. does not kick a customer out of a store for no motive! He has ZERO manners! I have also filed a complaint with the MetroPCS corporate office. Don't go to this store & be mistreated. Don't give them your business. All they care about is selling phones & making their commissions. Clearly the owner does not care at how customers are treated here! when he hasn't bothered to reply and/or apologize! After this horrible incident, I don't even feel like staying with MetroPCS! They absolutely suck.

Was told when I switched devices that they would wave the $25 dollar charge. The next day they cut my phone off because they wanted me to pay the $25 charge that they CLAIMED to have waived. I’m so ready to switch companies.

If I could leave less then one star, I would.
Signal absolutely sucks.
Sales person lied to me to get me to sign up.
They keep sending me ads I've opted out of.
I have never had a worse phone plan.
I can't even Google.
This has nothing to do with where I am because I travel and its the same everywhere. Even when I restart and do an update.
And when I call they say its working like it is for every customer.
So my sympathy to everyone else who got suckered....
And I have the "best" plan.
A boycott is in order and I don't say that lightly.

I was a 20 year customer of Metro PCS. My phone battery died , and they refused service. Told me to go find a repair shop! No referral , nothing. I paid my bills for 20 years and got treated like a bum. Consumer cellular and Total Wireless are both cheaper. Take my advice and dump Metro PCS.

I switched from Metro PCS and they charged my credit card for another month's service after I left. After many calls to them I figured out that they just tell you lies to get you off the phone. The service is the worst I have ever experienced.

I paid cash all at once for a brand new iPhone 12 pro max. That was stolen while I had find my Iphone on and still receive notifications for it yet no one can help me find it. Neither metro or apple. Then I paid full cash all at once for the iPhone 13, paid insurance every month had it for years but when it breaks I got told it would be cheaper for me to go find an unlocked phone online then to buy one through metro so I went a couple months with no phone. The whole time I didn't have a phone I was unable to gain access to any of my accounts most importantly my bank account because they all want to verify my phone number by a text and what do you know I had no phone. iPhones aren't cheap. I have been with metro for years and my issues are ongoing I am literally stuck using a cheap android when all my stuff is through I cloud on iPhones. I have spent hours on the phone with customer service with metro and with apple. I don't have the funds to be paying full price or even the lowered price for any of the iPhones I'm struggling to just live. We rely on our technology to organize and store important information that help us day to day. I have severe depression, anxiety and experience panic attacks. I see a therapist over better help which was on my phone. Which only made it all worse being unable to express my frustration to the person I pay to keep me sane. Not to mention the charges and subscriptions I lost and or was charged for that I had no way of straightening out because I had no phone!!! My sons school and boys and girls club program both run on the same app. again another thing I dont have access to. He plays on 2 different soccer teams which both use texts as way of communication. And guess what now he doesn't play on either because I had no access of the information!!! Ya I'm frustrated and no I would not recommend metro. I would not recommend apple. Yet that's exactly the device I need that holds all my information.

I recently purchased a router for internet use for my firestick when I got nit home it would not allow me to connect to the the internet I called the customer service number and they reviewed the system and told me to take the router back to the store so I returned it the next day they tested the system and informed me that it was defected I said no problem just give me another one they refused to do so saying they have to put in a ticket for the defected one and it would take 3 to 5 business days before I could receive another one I told them that this was unacceptable and to just refund my money they stated that they could not refund my funds due to policy so at this point I was confused why they just couldnt give me another router which they had and abundance of right in plain sight or just give me my money back so I stayed at the store and called the customer service number and after 2 hours of being on the phone with them mostly on hold they were able to direct the store to refund my money. This was the Ewing NJ olden ave site.

Alright, Metro, gather 'round, because we need to talk. You know, for a company that prides itself on "no contracts," you sure know how to lock someone into a nightmare. You managed to take a simple "free phone" promo and turn it into a full-blown criminal investigation. That's not customer service; that's a new level of scam artistry!
You told this loyal customer they weren't "new," but then you sure made them feel like they were born yesterday when you pulled that upgrade switcheroo. An "upgrade" that costs more and gets me less? That's not an upgrade; that's just daylight robbery with a sim swap and a phone as a prop. And don't even get me started on your "return policy" that magically vanishes faster than a full signal bar in a concrete bunker. Several customer service agents and an app told you I'm eligible, but your store rep decided to rewrite the rules of reality. That's not just a miscommunication; that's a full-blown conspiracy!When I went back to rectify their daylight robbery, citing their advertised 7-14 day return policy, they hit me with the classic Metro maneuver: "no returns on upgrades." Because why honor your own policies when you can just make them up as you go along? It's less a business model and more a Ponzi scheme with touchscreens.
The third time, when I had customer service on the phone, practically begging them to understand the monumental scam you'd fallen victim to, the store employee had the audacity to lie to my face, then refuse to furnish a receipt. A receipt! Because when you're engaging in activities that might attract the attention of the FBI and local PD for obtaining money under false pretenses and misleading sales scams, documentation is just a liability, isn't it, Metro?
You forced this poor soul into a transaction they didn't want, then had the audacity to say "no returns on upgrades" when it was clearly a bait-and-switch. You're charging $230 for a Moto G 5G that apparently doubles as a black hole for customer satisfaction. And when they came back for the third time, you didn't even try to hide the fact that you were just straight-up lying. It's like you're actively trying to get roasted!
So, Metro, next time you advertise a "free phone," maybe just give the free phone. Or better yet, maybe just stop pretending you have a return policy. Because right now, the only thing you're "upgrading" is your customer's frustration, and the only thing "free" is the police report on file. You're not just selling phones; you're selling a masterclass in how to alienate your customers!

Fernando at 217 Main St, Hackensack, NJ figured out how to fix a problem with my wife’s line. She could not enable WiFi Calling. A rep at another Metro location could not figure it out. It turned out that an emergency address needs to be entered. Part of our address is East. However, some apps ask you to pick among addresses that specify E instead of East. Fernando changed the emergency address so that it ended in E rather than East. Bingo, it worked. We had lived with this problem for years through different iPhone models and nobody, including Apple, had figured it out until Fernando looked it over. Kudos to Fernando.

went in to buy a phone from there ANTELOPE "authorzied dealer" (4241 elverta road, antelope california):
picked an 85 dollar phone out.
mohammed went to the back and said they were out, grabbed another phone and said it was the next best according to my preferences, and charged me 200 bucks.
noticed he tossed my receipt away.
asked him for a reprint
the reprint only totals to 135 dollars.
have to go back and tell him give me recipts that add to 200$
re prints a fake receipt with no "re-print" that has the missing 60 dollars as a "support charge" so it wasnt my reciept. and hands it to me.
i go home to figure shit out, call metro support. main metro wont touch it.
they say you got scammed but that they basically dont give a crap.
went back into the store: met a traveling manager that was probably as bad as mohammed is.
dude was like "ya i have no clue what mohammed was doing" (you know damn well what he was doing lmao) they did some weird stuff, like opening a third line on my already active account that i didnt ask for.
the travelling "manager" pretends to reverse the fake charges, but after we left and got home, metro PCS committed wirefraud by revoking the payback and claiming that its because i was overdrawn... i payed completely in cash though, with receipts to prove it.

metro pcs has become such an unregulated shtshow that im really gonna switch after 19 years of metropcs service. how can you franchise a bunch of scammers?? right after a company wide investigation for this exact kind of behavior... not a good look.

i hope mohammed never scams the wrong dude, for his sake. not everyone will be as forgiving as we are. so far it seems hes picking elderly people to rob, probably smart because mohammed is built like a loaf of bread.

i have one call to make to the RDM and the its off to small claims court! if youre the manager of this building, and you wanna clear your name before we go all the way to the top, contact me. i have a feeling this manager is the final boss tho, so were suitin up regardless.

Well, let's start by order my first plan service ever with metrobytmobile.com website on

May 5, 2025 11:00 AM.
Order number:71133898938
Plan price paid$65$

My device was compatible, has a esim ,therefore ordered "bringmyownsim", paid $65 current price for the service, however all I received was a email with order number, a message" your device is now active", but Nothing else.

No instructions, No mobile number in which it should generate upon payment, or followup step to activate the service I had paid for

Same day May 5 I had called MetroPCS customer support phone to cancel the service I didn't received, but 1st agent hangup transfer my call to another department that didn't help at all, so I call a 2nd time spoke to another agent said he canceled my order and a refund should be within 5 business days.

7 days later as of May 13 I check my bank no refund at all.

So again I called customer support, this time successfully transfer me to a supervisor to cancel my order, but the usual she said it can't be cancel, only way to cancel is to ship me a package, open it fill out forms, send it back to qualify for an refund.

Again metro refused to cancel order and refund over the phone.

At first I accepted MetroPCS support advice, but my legal friend told me that I should decline
go directly for dispute over order cancellation and refund.

If Metro decline to refund, then it's best to take legal action over merchants False Advertisement.

Overall this is MOST horrifying terrible experience I had ever had with this mobile service company of fraud$ter.

For all of you people out there, do your research on trustpilot or bbb before proceed.

ZhiBin Chen
May 5 - 13 2025

I am so seriously upset with Metro about T-Mobile after being a customer with them for 9 years. They do not let you know when you purchase a phone that you got to wait 365 days before your phone can be unlocked even though in the phone it says 180 days. I have fallen in a financial hardship due to having a total knee replacement surgery and have been out of work and not sure when I will be able to go back. Because of this a gracious family member has added my 2 lines to their account with a different carrier. Now though I have to find a different phone because they won't unlock the phone which is 202 days from the purchase date meaning I have to wait 163 more days for it to get unlocked. And also they communicated with me on chat and said that they made ticket numbers for the phones to be unlocked and that I would receive an email in 24 to 72 hours and it is now 5 days out and I still have not received an email. Unreal when I have to be in touch with my medical team. I've had it with my wits end with Metro T-Mobile and originally had planned to go back after getting back to work but I don't think I'm going to after them making it so hard to unlock a dang phone.

I have been a Metro customer over 12 years and pay monthly via CC saved in their system. I have 5 lines. A phone was switched on one line for a $25 charge the rep said would be billed. Rather than simply use the existing card they have been charging for YEARS, they suspended service with no notice until I paid. The rep tried to rationalize it but couldn't really do it. Ridiculous! Their system and customer service are poor.

I’ve been with metro 5 yrs or more …. I’m so disappointed that how messed up a company could be ..,to send me a replacement used I phone that is locked….then I called metro itself & they pushed me away saying basically it’s not their fault it’s a 3rd party issue which is BS because I would not be in the situation had they handled they’re so correctly the first time I’m seriously gonna leave them after so many years and write reviews everywhere if they don’t fix it I’m losing money without my phone and no one can get it right.

metro is a great service only thing I dislike is the fact that I pay insurance for my phone but if it is lost or stolen or broken, I have to pay full price all over again for a new phone if that is the case there should be no need to pay insurance for it. I rather go with a company who does not make me pay full price all over again at least let me pay half.

Absolutely horrible. I've been with Metro for years. I'm done. This is the worst I've ever experienced. 6,7,8 times a day I lose service. That's unheard of and I bought a new phone not even 2mos ago. For $75 a month I shouldn't have any trouble with my service. It's time to go back to AT&T. Boost mobile was better! I never had any problems before T-Mobile took over. I'ma give Boost Mobile a call. I honestly never had any issues with them, never should have left them. Metro PCS should be -5 stars