MetroPCS Avis 

Before T-Mobile bought Metro PCS, the service was great. Now most of the time, I can't get internet service if I'm not at home unless there's free internet service. I shouldn't have to be connected to the Internet to Google something. This service is supposed to be 5-G. I see I have to move on from Metro T-Mobile.

I was with metropcs for 8 years. I decided to change providers and asked for a refund since I had just paid my bill 2 days before the change. I was first told I would receive my refund within 3-5 days and now I don't qualify for one. Customer service is horrible both in the stores and on the phone. They try to sell you cheap phones for hundreds of dollars and the phones don't work right half of the time. I'm not saying this because of the refund problem but because of the service.

It's been over a week now that Metro has denied me access to my texting service. I'm paying for a service I'm unable to use. I guess I will have to go with a new phone company. Mint Moble offers cell phone service for only 15 dollars a month and they seem to be have a way better service then Metro. I'm going to switch my mom too. You are going to lose 2 customers if I don't get my texting service back in the next couple of days. You're workers with Metro are unable to fix this issue. I have been unable to properly do my job by not sending my boss the documents at the end of my shift through text. Metro is a mess! Very disappointed!

I have a next door neighbor that has been a MetroPCS customer FOR YEARS!!! She has been paying $40 per month nowadays, but when she started with Metro, she only paid $25 (long ago). She has recently used more of her allowed usage than usual and she went to the store near here. The customer service person refused to put her on the unlimited plan even though she is already paying the unlimited rate of $40. I WILL NEVER, EVER DO BUSINESS WITH THESE PEOPLE - WHAT A BUNCH OF CROOKS!!!!

My brother bought a new phone on 2-2-2025 and died on 2-3-2025. So I find out the phone is no good to anyone for 365 days because Metro by T Mobile locks the phone from being used by any other company. I have the phone, box, receipt and find out by calling the 800 number that I could have gotten a refund before 30 days. Thanks for nothing Metro by T Mobile employees and company. I was in the store 3 weeks after he purchased it and they said they can't refund it..

TMOBILE te vobran de mas no te avisan y te mandan factura domicilio la peor compańia k he estado

Worse customer service ever. I went into store on Main St in Euless TX on 16th to perform an addition to add one phone number, and change an android to Iphone. Left paying for both those services plus the monthly bill due 17th. They inadvertently changed my due date to 3rd of month and said another full bill due then. I had this 17th due date for years and performed these same type services in the past and they never chgd due date. Got home, and I was locked out of my acct, had to return to store
immediately and that is when all this unfolded. This was a 2 and 1/2 half hr process. Told me I would have to pay another $40 to move due date back!! Despicable. Refused to help me and fix the acct. Guy at store handled everything, the entire process, via phone call with owner directing him. So he had no idea what he was doing. Talked to manager, and he still would not fix my account. So I just paid a one month bill, only to have to pay it again in two weeks. Do not go there.. they are awful. -10.

I purchased a phone from
amazon and went to store to activate. Now my bill increased $1.50. Call customer service to understand increase. I was told the $1.50 increase will only last 1 billing cycle, but no explaination for increase. Just Awful.

If I could give them zero Stars I would give them zero Stars I've been a customer of theirs for 23 years and have had nothing but a hard time. Every time I speak to somebody I get a different story one person will tell me that they did something on my account and then come to find out they didn't do what they were supposed to. My latest interaction I just paid my bill the day before yesterday and now my phone is shut off due to non-payment and I cannot get a hold of customer service because my bill needs to be paid first before I can speak with somebody so if you paid your bill and they didn't do what they were supposed to and your phone gets shut off you can't even speak with somebody to fix the problem. Metro is a horrible company who does whatever they want with no care for their customers.

my husband uses the wareham,ma metro. he has been repeatedly overcharged,lost data,told he needed to pay extra to restore data,and overcharged for a replacement phone because his died...not broken. he has a language barrier with the store clerk as well,who refuses to tell him when an english-speaking employee will be available. he is now looking for another vendor

Had set up service repeatedly month after month asking cause limited income has to be set up on the 3. Repeated having our phone shut off my mom renal kidney failure and dealing with problems. 20 hrs to get it changed then they said they would credit the $28 fee failed to and shut the phone off. They are liars and have nothing good to say. Repeated being told pay the bill and we can fix this. Well now we had to pay the fee and all is is a bunch of crap. They never will have another good or referal from me will be escalating this problem. Customer service said they would waive the fee cause inconvenience and woke to our phones off this problem will guarantee be a court issue

I'm simply gobsmacked.My phone broke so I was left wit no choice but to get a new one bearing in mind that the broken phone was forced on me by the company when I was going to get my sim, Fast foward to a few days ago, after getting a new phone and inserting my sim, it would not work. I called the customer care and went through the rigorous hassle of switching lines using the the online steps guided by an agent since I did not have $35 to shell out to have it done in-store.

Tell me why, after completing the entire process, I received a message that my phone would. not work on my $25 plan except I switch to a $55 plan. I currently can't use my phone because I can't afford the new plan. My new phone is there, and I can't use it.

This is rather unfair and unsupportive. I have no reason to continue with this service or recommend it to anyone else. I guess their agents know these things because they are always extremely nice on the phone. Yes, I am aware that they are carrying out their duties, but they are the only thing that makes the metro tolerable. I am confident I wont be with metro for long niether will I be recommending

All I can say is wow!! I went in to get a new phone because mine completely broke so I had no choice. Apparently when I got a new phone they completely switched my phone plan (making me pay extra) without saying anything. According to Metro they don't offer that plan anymore but it would have been nice to know that ahead of time instead of just changing my plan without saying anything. There is no reason why my plan should change just because I get a new phone... Wth does that have to do with anything?! Not only did they change my plan I completely lost Amazon prime which was free and now I have to pay $15 a month. That is absolutely ridiculous! Been a customer with Metro for a very long time but as soon as I get the money you bet your ass I will be switching. Metro is horrible yeah they might be cheaper but I'd rather pay the extra money to go somewhere else. Get it together people

Muy dificil entender Que apezar de ser una pesima compañia en atencion al cliente y sus cobros apsurdos . No duele mucho creer que para ellos sus clientes. Somo estupido e ignorantes.

I paid my bill and they shut my phone off twice than i called and they wanted me to pay more money . had me on hold for two hours than hung up on me. The worst service ever.

I called today 1/23/25 Thursday at 0743 AM. I spoke to Carol from remote area her accent sounds like India. She said the lowest plan for 3 lines $95.50 monthly after I removed hot spot and 2 gigabytes data TCL Tab 8 but I went to the agent in USA they said $86 something. I was confused try to ask her questions but she hung up the phone at 0758 AM on me. Very bad disrespect customer service!

At first, we have been scammed at the St.Cloud, MN, MetroPCS store: store representative Chris told us, that by the law (his exact words), we can't buy a new phone without a "safety package", which included phone insurance and extra accessories (total $90 for the accessories). And he didn't give us a receipt. (In one of the reviews Customer did mention not getting a receipt either, sounds like a pattern).
Later I called Customer Service and asked about the "safety package". Of course, it was a lie. Customer Service Rep told me to return the accessories, but we couldn't because we didn't get the receipt!!
I filed the complaint against the store. I was told it will be the investigation, and I will be informed by the e-mail about the results.
Two (!!) months later still nothing. Yesterday I called Customer Service asking about my complaint. First rep told me he will talk to his supervisor and kept me on hold most of the time. At the end he told me he is going to transfer me to his supervisor, and I will find out what is going to happen next. He put me on hold, and the line went dead. I was on the phone, but no one was answering. I got tired of waiting and did hang up. My total call (read- being on hold) lasted an hour and a half.
I called back, and the same story: no notes on account from previous rep, being on hold, and being "transferred" to supervisor. And the "dead" line. Another hour and a half. I did hang up again.
And here I realized: this is how they get rid of the Customers; they don't transfer you to anyone, they just put you on hold forever. You will hang up sooner or later. This is how bad the Customer Service is at MetroPCS.
If you have been scammed, you can contact the Attorney General in your State, they got a Consumer Protection Group, at least we got it in MN, and file a complaint. If we don't do anything, it will continue.

After giving a decent review to Metro PCS I now have to go back and update my review of them, I had to contact customer service because I have been getting a whole lot of scam calls, I wanted to find out if there was anything Metro PCS could do to limit the amount of calls I was getting, the first representative I spoke with didn't speak good English and hurried through the process activating something and just told me the problem is fixed, he never told me what he had done or how he had fixed the problem, so I called back to find out what the first representative had done, that was a mistake, the second representative could speak a little better English but still didn't tell me a lot, she told me what the first representative had done and it was not much, he had activated something on my account that was supposed to limit the amount of spam calls I receive, I finally got frustrated and hung up, I still didn't get the information I needed and still don't know how I can limit the spam calls I get, I guess I'll have to install a call blocker app so I can get some peace, Thank You Metro PCS for nothing!!

I've been with metro PCs for about 6 months. So I go into the Salem,NJ office to find out why I paid for the $55.00 plan but the app says that I still owe $55.00 and my phone service and data were no longer on. Anyway, the Indian gentlemen who finally appeared from the back door to the counter was very disrespectful and nonchalant(I don't know if he was upset because I woke him up or he was eating, I have no clue )about the matter and refused to assist me numerous times and told me to call 611 which I told him that I did multiple times before I left the house to no avail and they told me that they couldn't help me because my service was suspended for nonpayment and he still refused to assist me. After numerous attempts of asking him if he can call customer service he eventually does.I literally had to beg him😡. What's going on with Metro and why are you hiring such people ? He doesn't care about serving customers ,he doesn't care about people at all;he is just there for the paycheck. After this month is up I'm no longer going to use Metro PCs service.

My complaint is about dishonesty and stealing customers' money. I visited 6515 Annapolis Rd Metro PCS store on 12/23/24 and found out the gentleman 'Juan' lied to me and told me that the
system would not take a gift card and credit card. He said I had to do one or the other and pay cash for the balance.. I had never heard this, but I needed the phone..I asked him for my receipt and he said he emailed it, but a receipt never appeared in my Inbox. The total cost of a $399 phone ended costing $493. I gave $100 gift card and paid the remaining in cash. This was the total cost of phone, taxes, and activation fee (charges were trumped up). Not to my surprise the only thing that showed on my account was the cost of upgrade device for $26. Unbelievable and shameful that some of these reps are stealing from hard working people who are struggling as well. It's sickening. There are other stores trying the same scheme by giving trumped up prices for phones, probably to pocket the extra cash. Metro needs to install cameras to watch their employees. I reported the gentleman to Metro PCS Customer Service and they are going to contact the DM. He needs to be reprimanded and or I need to be compensated because now I don't have proof of purchase of an item I honestly and literally paid for. Metro doesn't get the accurate figures for sold devices because this step is being omitted in the computer. So shameful and embarrassing for Metro PCS Company.