MetroPCS Avis 

My complaint is about dishonesty and stealing customers' money. I visited 6515 Annapolis Rd Metro PCS store on 12/23/24 and found out the gentleman 'Juan' lied to me and told me that the
system would not take a gift card and credit card. He said I had to do one or the other and pay cash for the balance.. I had never heard this, but I needed the phone..I asked him for my receipt and he said he emailed it, but a receipt never appeared in my Inbox. The total cost of a $399 phone ended costing $493. I gave $100 gift card and paid the remaining in cash. This was the total cost of phone, taxes, and activation fee (charges were trumped up). Not to my surprise the only thing that showed on my account was the cost of upgrade device for $26. Unbelievable and shameful that some of these reps are stealing from hard working people who are struggling as well. It's sickening. There are other stores trying the same scheme by giving trumped up prices for phones, probably to pocket the extra cash. Metro needs to install cameras to watch their employees. I reported the gentleman to Metro PCS Customer Service and they are going to contact the DM. He needs to be reprimanded and or I need to be compensated because now I don't have proof of purchase of an item I honestly and literally paid for. Metro doesn't get the accurate figures for sold devices because this step is being omitted in the computer. So shameful and embarrassing for Metro PCS Company.

I honestly wouldn't leave any stars for the company. I upgraded and purchased what was suppose to be a new phone. Two days later the screen started having lines in it and very blurry. I went back to the store and was told to turn my phone off and on and it should fix the issue. Well when I turned my phone back on there was a black circle on it. I have been back and forth trying to return the phone and the store refused numerous times saying I have to file an insurance claim even though its still under their warranty. I have been dealing with this for almost 2 months and I've been told to call customer care then customer care says go back to the store. It has been the worst experience I have ever dealt with. And now I'm out well over $100 and still not properly functioning phone.

This company stinks. I've been trying to get a port authorization number from them. My phone died and they insist that they have to send a 2-step code to my phone before they can assist me. THE PHONE IS DEAD!!!! This applies to the website and support services. I need to access the website to close the account, or they will continue to debit my checking account. Support service is totally useless. I explain the situation and they act like robots, not willing to assist me. I have the account number, account PIN, and payment information. The same applies to the porting department. TOTAL IDIOTS. At this point, I have to drive 30 miles to the bank to stop payment on this account. BEWARE of this joke of an organization. I would have given them a ZERO, if it was an option.

After two months of consistently dropped calls, and spending 10 hours with reps in customer service, with no resolution, I switched. I have been a 10 year customer and they just lost me.

I have been a Metro PC client for a few years now and I really like the service provider but as of late I've been having a lot of issues with submitting payments to my account and everytime I try to get the situation resolved I'm getting the run around or unsolicited advice and offers but I still haven't gotten the issue/reason for contacting Metro PC unresolved. This has been going on now for the last 3-4 months. I'm so frustrated with this situation that I have thought about going to a whole different phone provider because I don't feel appreciated by the service provider I have.

This was for SIM’s card conversation . I wanted to know about why I needed to purchase a SIM card and the Expiration Date had not expired on the SIM’s card. I wanted clarification been with this company for over a decade before the pandemic I believe if the customer service is shady then I would need to find another phone company (I was belittled, over talked too, and they have no patience). This is including the Supervisors & Mangers. I currently on hold for the Corporate information (1:16: sec. counting minutes)?? Really, T-mobile sounds good about right now when you get the disrespect they displayed today.Just needed them to understand stand the SIM card case had expiration date 3/29/25. This is what you get for showing loyalty to a company. Well, no more… Rye #8040673 no help yelled and. Joseph #8081399 - Over talked me…. Your services was great to why I curtly finding a new phone company, wish this company the best….

Called customer service to see why they tooky prime membership off my account. Couldn't give me a reason . They put it back and tell me I can use it. Try to use it didn't work called again was on hold for 30 min just to tell me u have to wait 24 hrs to use it. And they can't do nothing about when they the ones that took it off total time wasted on phone 57 min 49 sec.

Called the first time and guy was very rude by saying mmm hmm what you want me to do about it? When I was explaining my issues. He refused to see if who end it was on. He kept saying I see no notes on your account and I said it's a first time of me calling. And he kept talking in circles, by being sexiest, and rude. So I got fed up on him and started off and hung up. Called back and a woman answered and she understood everything and looked and informed me that it was because of the hurricane is s the reason of my issues of no signal, and I'm near Oklahoma. She did exactly what i was trying to find out right off the bat. When the make employee had issues of wanting to act like an adult and do the his job. In my book the man should be fired.

I changed my phone number for the first time since 2021. You get one free one a year, this is 2024. The rep didn't do her job properly and my phone was disconnected the next day for NON PAYMENT!!!! I call and was told the rep didn't do something correctly and I was turned back on same day. I called today for an extension to pay and was told REPEATEDLY I had an extension last month. I HAVE NOT HAD OR NEEDED AN EXTENSION IN YEARS!!!!! So now I'm on the phone with someone who does not speak or seem to understand English telling me I got an extension last month when I didn't. I'M TIRED OF BOOTLEG SERVICE. When you do need help they screw you over! Then they over talk you!!! THEY DON'T LISTEN!!!!!

HEY GUYS MY NAME IS LONDON I HAD METRO PCS FOR 2 YEARS OR 3YEARS OF YALL WANT A PHONE FOR 50.00 BUT THE PHONE IS 68.00 GO TO METRO PCS AT 2704 N PINE HILLS RD ORLANDO FL 32808 BY THE PIZZA HUT THANKS LONDON

Fui a pedir ayuda con el chip de mi teléfono q acababa de comprar y me estaba fallando e iba a cambiar de aparato, la persona q me ayudó me cambio el chip pero no me hizo el cambio de aparato, eso lo hice yo misma en mi casa y aún así me cobró el servicio y después me dijo q fuera a servicio al cliente y me reembolsarían mi dinero lo cual no sucedió, volví a llamar y me dijeron q no me van a reembolsar nada y q esp me lo debieron hacer en la tienda donde me cobraron, llamé a la tienda y me dicen q no me van a reembolsar nada xq ese es un cobro q se hace cuando cambias de aparato pero eso lo cobran solo cuando ellos hacen el cambio y no lo hicieron

We highly recommend Metro PC in Prescott Valley it has changed for the better. We have been with Metro PC about 10 years. They now have real customer service personnel. Lucy was good ol' fashion excellent customer service. She never quit and extremely helpful. She was consistant by phone before we got there and was just as awesome until we got our new phones with our fantastic old price. Her attention to detail and pleasing the customer is so refreshing.
Thank you, Lucy!

Me pareces excelente servicio

I've had insurance on my phone for 2 years and Thursday September 12, 2024 it broke. I went to the metro PCs store on Wilson Rd in Jacksonville Florida to find out how to use file an insurance claim. The rep barely spoke English and instead of telling us what to do she switched my phone to a new phone and changed my plan to a higher plan. After explaining to someone else in the store they switched me back to my old phone but with a higher price. Because they cancelled my account and my insurance, when I tried to file a claim the next day they are telling me that I have to wait 6 months to file a claim because my account was cancelled and reactivated. I've been on the phone for 6 hours today trying to get this resolved talking to managers at Metro customer service and Assurant,and everyone claims that there is nothing that they can do. This is unfair and unlawful practice to cancel my account without my authorization,take my money for 2 years and expect me to pay for a service I cannot fully use. I'm about to file a complaint with the CFPB, FTC, and FCC unless I get remedy Soon. All I have been asking for for 3 days is a replacement phone.

I don't make empty threats; I will be filing complaints Tuesday morning if this isn't resolved by the end of the day tomorrow.

YOU KNOW WHAT WRONG BUT I WILL TELL YOU ARE THE MOST DEHONEST COMPANY!!! You change my phone knowing I will have a much cheaper service without telling me now Your service is the worst for the price!!!

Worst customer service!!! I have been with them for 10 years. I contacted customer service and no one spoke English. I couldn't understand half of what she was saying. The customer service rep also could not look up my account. I ask for a manager and the person spoke worst English. After 30 minutes of ask them to repeat themselves, they still did look up my account. The told me to go to a PCS store. After I contacted a store, they told me to contact customer service. It seems like the customer service has been getting worse over the years.
Please get someone to speak English. Please get someone to be able to look up my account. I was not able to solve my issues.
I will not be recommending this company to anyone. They have the worst customer service!!!

Scam - MetroPCS now considers wired USB tethering that uses the same cellular data network as "Mobile WiFi", regardless that it doesn't require a passcode or use a wireless connection between cell and laptop, to which they blocked me from using anymore after using tethering for over a year, claiming that I need to purchase more "wifi data".

Wednesday, September 4th 2024, I was online as usual with my laptop connected to my cell phone by a USB cable, using USB tethering. My Internet access was suddenly blocked and I was denied access by MetroPCS, my carrier. I had tried two different USB cables, restarted both devices and still could no longer connect to the Internet from my tethered laptop. They claim that I used my limit for "mobile wifi" through a text message to my cell phone. I don't use anything with wifi due to the radiation. USB tethering allows one to connect another device to the same cellular network that the cell phone uses. I have an "unlimited" data plan which is up to 100 gigabytes of data and I've only used 6 gigabytes so far this month. Since I am on an unlimited data plan and since I don't use any wifi from any device, I believe that MetroPCS is committing fraud upon their customers. Please investigate MetroPCS for potential fraud against customers paying for an unlimited data plan that have been inconvenienced by this denial of an "unlimited" paid cellular service.

During the covid scam, an employee of a local branch of MetroPCS who had refused to let me into their store to pay my bill because I had refused to wear the unconstitutionally mandated masks, thereby preventing me from doing my job at the time because my cell phone was used for my driving job at work as my only GPS navigation system. I could not drive that day and had to wait until I went online at home to pay my bill and restore service to my cell phone thanks to that employee violating my rights.

MetroPCS had also promoted pride month, which I could care less about but they should at least promote more for our Military Veterans than they currently do.

I have had enough of this behavior from MetroPCS and urge you to investigate them for fraud. I will not have any Internet access for my laptop until the cable Internet service is moved to my new address or until MetroPCS stops blocking me from using the very unlimited data plan that I've been paying for and using for years including sometimes tethering my laptop to my cell phone with a wired connection that DOES NOT use wifi but only the same cellular service as my cell phone - until now.

If MetroPCS truly wants to improve for their customers, then they should fire all of the DEI hires and hire people who are actually qualified to do their job. This means having some form of formal training for knowing the hardware that the company sells, knowing how to troubleshoot said hardware, knowing how to resolve related technical issues, knowing our rights in America and knowing the difference between a wired connection and a wireless connection that requires a passcode. Above all else, I would suggest that MetroPCS STOPS SCAMMING THEIR CUSTOMERS by taking away what we've been using for years only to try to sell it back to us for a higher price.

What part of "unlimited" do they not understand? MetroPCS promotes their slogan "Un-Limit Yourself.." yet they turn around and restrict us more for a higher profit. This is the last time that I deal with this tech scam company.

This message is for the public be careful with cell phone companies like MetroPCS a thief is a thief they are stealing money from people's pocket their practice is poor today is the last day I have to deal with Metro PC they cannot give me a phone for free with free services

This is the worst service. I need to pay this month with a different credit card and I'm trying to upload it in my Metro app but it won't accept it.
So I used the chat option, though was very apprehensive about it because of past bad experiences trying to get any help through them.

But I was hopeful because it was a simple question: Where can I add a credit card in the Metro in this app that I am messaging you from?
They told me I should go into the my Metro app and add the card there.
I let them know that's where I'm at and gave them more information. I kept things down to one sentence. Sometimes I added a second sentence.
They/the bot kept asking me to give them more information. So I told them the whole thing in a big paragraph and then they sent me a generic non-answer ( didn't help either).
So I kept trying and kept getting non-answers and I let them know I was going to post my screenshots of the conversation on social media because it's just ridiculous.

And then they said oh I was just about to send you to a representative (what?! Seriously)
But I had already started closing the app to post the conversation all over social media, right after I said I was going to.

Now they have hijacked my phone so that I can't go into my app without it automatically calling customer care. I found, through other searches, how to change my card. It's a strange little caveat in the instructions.
And want to get my card in there so that they can take the money out for auto pay tomorrow when it's due, 2 days before the bill is due.
And they have hijacked it so that my phone app won't work.
It only will call metropcs's Care Services.
I have no time for this at all.

This is the very worst service.
You can't watch any videos on your phone because there's not enough data.
You would have to buy more data every month in order to have that.
But even when you do that, it's still

terrible streaming.

So it's not worth it if you spend the extra money for more data.
It never works.
I live in a building that has a brick wall and I think that stops service even though I am right near a Metro dealer.

I am going to have to go into the store to get them to undo whatever this pesky not did on the other end of me asking a question inside the my Metro PCS app. Bots with attitudes?

And this is just one an example of the many time stealing inconveniences and happenings, which happen every single month.

Iv tried three times over the last one year iv tried to get a phone and therd time failed different network different phone it's a load of rubbish all they are doing is using my money to claim for the interest it takrs over a week to get my money back