Market Harborough Building Society Avis 834

I had got my MHBS password wrongly recorded and this necessitated a phone call for assistance. This was not something I was looking forward to as I'd had some poor helpline experiences recently, but..... wow!
My call was answered very promptly by Alicia and what a breath of fresh air she was, so wonderfully clearly spoken, a warm and friendly greeting and oh, so efficient! No confusing questions, everything was straightforward, succinct and reassuringly pleasant. Alicia was a fantastic ray of sunshine and made the phone call a pleasure.
Based on this fabulous interaction I opened a new savings bond as I felt reassured that if I had any queries there would be someone friendly and competent on the end of the phone to help.
Many thanks Market Harborough Building Society, you have an absolute star in Alicia.

First time being a customer AND being apprehensive about being scammed. The last person that I spoke to was patience and professionalism personified for which I am truly grateful, thank you!

I needed to call the Customer Service department a second day in a row. Once again, I received a truly rare first class service. Emma who stayed with me while I navigated glitches on the online form was both efficient and incredibly helpful and kind.
The 5 Stars are for the human service received, but I'm afraid the online site is far too fussy and not adequately clear. I understand the need for security but it should be coupled with customer convenience as well.

Positives: excellent customer-facing telephone assistance with online account access. Bond application process also refreshingly straightforward. Negative: as an existing member of the society, found the subsequent account verification/approval/opening process inexplicably slow.

Applied on line for a savings account. Was contacted by phone shortly after and told there was an issue with my application. Totally my fault and I hadn’t changed the year from the preset so my date of birth was wrong. She told me I could reapply but also told me they’d added new offers that I may want to look at. She was right and the new offer was better than the one I’d originally applied for. My application was approved not long after and all relevant details sent to me by email. Had no issues logging in or adding funds so a very straightforward and positive experience. I did have to upload a photo of my passport, a bill and a selfie which I’ve never had to do to open an account before but it was very straightforward. Would definitely recommend.

My query was answered and resolved quickly. The staff member I spoke to was extremely friendly and personable. Excellent service.

This is the first time I have used MHBS . I am. Dry impressed so far. Absolutely wonderful customer service and extremely efficient. Very happy with them

I phoned Market Harborough today and spoke to Emma, I found her to be very understanding and helpful with my problem, she said she would phone me back when she had sorted everything out for me. A while later Emma did phone me and had straightened out all my account for me. I would strongly recommend this building society and Emma who is kind and very considerate

Investments
Our meeting face to face with Jay was very helpful explaining what options we had regarding our savings.
The meeting took place in the Market Harborough Branch.

I needed some information about interest on an account. The Customer Service team replied very quickly with clear instructions on how to obtain the details I needed

Jane at the Rothwell branch was very helpful and went the second mile in sorting a transfer for my father.

Superb, person-centred customer service from Laura today. Visited the kettering branch with my elderly father, who doesn't hear very well. Laura explained everything thoroughly, in simple clear terms, in order for my father to make an informed decision. Great, personalised service from a local Building Society. Thank you.

Emma in the savings support team was very extremely helpful and professional, Emma phoned up following an email I sent and answered our questions very quickly and satisfactory. First class service.

Went in to open a savings account,i knew which one i wanted to open.
Did the tranaction quick and thorough, explained everything and gave me some information about the account l opened. Gave me information on other accounts if in the future i like to open another one.
Andy was very helpful and welcoming as new customer, was satified with my transaction .

Oh my goodness, what a breath of fresh air these folks are!
Having spoken to them over the years and again today I always find they are so polite, take their time - never hurry or make you feel you a problem client!!

Easy to deal with and great customer service

I must have ticked the wrong box about offshore status and recieve a letter with SAE. The error was corrected promptly. Excellent customer service.

Prompt phone pick up, patient courteous help from Emma given to this old person to gain online access.

Very professional experience this morning with the two ladies at Kibworth.
They were very helpful and made the whole process easy and relaxing
Thank you
Nick