All is absolutely excellent here : the online interface is first-class : communication is flawless. My Savings Bond was up and running in seconds : email confirmation at each stage of the process w... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Very helpful with any questions. You receive an email within five minutes of any deposits made. I would definitely recommend.
The process for opening a Fixed Interest Savings Account and depositing money was quick, seamless and extremely easy. All done online using easy to follow instructions. Money transfers done in minute... Voir plus
L'entreprise a répondu
Used this bank for about 3 years now. Good interest rate. Easy to open account and maintain. On the occasions I have had to ring the bank with a query they answer quickly and their reps are always hel... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Recognise Bank was founded in 2017 by experienced business owners who recognised the disconnect between traditional business banking and the needs of modern SMEs. We were frustrated with the lack of understanding, certainty and flexibility offered within the industry. In short, we believed that we could build a better bank. And so, we did. We received our banking licence in 2021 and quickly grew our community of loyal business and personal customers, with the help of our dedicated, diverse, and expert team. Recognising our customers is at the heart of what we do. Today, our hard work and customer centricity is demonstrated by our excellent rating on Trustpilot. We offer a range award-winning, secure FSCS protected savings accounts with competitive interest rates for individuals and businesses alike. Recognise Bank is authorised by the Prudential Regulatory Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and the Prudential Regulatory Authority (PRA). Our eligible saving products are protected by the Financial Services Compensation Scheme (FSCS) up to £85,000 for individuals and businesses and £170,000 for joint accounts. We also offer a range of specialist lending products, and we aim to be as flexible as possible with all of our offerings and services, no matter what your business needs. It’s why our customers, brokers and partners love working with us.
Coordonnées de contact
6a Austin Friars, EC2N 2HA, London, Royaume-Uni
- 0345 872 7888
- support@recognisesavings.co.uk
- recognisebank.co.uk
4,7
Excellent
788 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very good and efficient service.
5 juin 2026
Very helpful and friendly staff on the…
Very helpful and friendly staff on the telephones.
5 juin 2026
Very helpful with any questions
Very helpful with any questions. You receive an email within five minutes of any deposits made. I would definitely recommend.
1 juin 2026
Réponse de Recognise Bank
Hi Chris, thank you for sharing your experience. We’re delighted to hear that everything was set up quickly and that you were kept well informed throughout the process.
Simple and Straightforward Process
I found the experience of opening an account with Recognize Bank very easy. It was simple and straightforward and I got an immediate response to my application.
25 mai 2026
Réponse de Recognise Bank
Hi, thank you for your feedback. We’re delighted to hear that you found the account opening process easy and that your application was responded to promptly.
Réponse de Recognise Bank
Hi Susan, thank you for taking the time to share your feedback. We are glad to hear that your account opening was so positive. If you need anything further, please do not hesitate to get in touch.
Easy to set account up and lots of…
Easy to set account up and lots of correspondence at each stage.
I would recommend.
2 juin 2026
Réponse de Recognise Bank
Hi Peter, thank you for sharing your experience. We are pleased to hear that you found the account setup straightforward and appreciated the updates throughout the process. Thank you for your recommendation.
Excellent information and very easy to…
Excellent information and very easy to set up an account
4 juin 2026
Réponse de Recognise Bank
Hi Clark, thank you for taking the time to share your experience. We are delighted to hear that you found the information clear and the account opening process easy.
Easy to open joint account
Easy to open joint account. ID information handled quickly and easily.
29 mai 2026
Réponse de Recognise Bank
Hi Janet, thank you for taking the time to share your feedback. We are pleased to hear that your account opening was straightforward and you felt things were handled efficiently. We appreciate you sharing your experience.
Réponse de Recognise Bank
Hi, thank you for sharing your experience. We are pleased to hear that you found out service easy to use and had a positive experience.
Savings account interest rate is good (…
Savings account interest rate is good ( 1 year fix) and account set up process was straightforward and smooth.
1 juin 2026
Réponse de Recognise Bank
Hi, thank you for your positive review. We’re delighted to hear that you were happy with our rates and found the account setup process straightforward. We appreciate you taking the time to share your experience.
Mainly the person I needed to…
Mainly the person I needed to telephone. She was patient and clear.
2 juin 2026
Réponse de Recognise Bank
Hi Kay, thank you for your positive review. We are pleased that our team were able to help and appreciate you taking the time to share your experience.
Easy to contact
Easy to contact, spoke to a human very quickly without having to listen to music for ages!, very helpful and efficient. Easy to open account. Great interest rates
9 juin 2026
Réponse de Recognise Bank
Hi Sarah, thank you for sharing your experience. We are pleased to hear that our team was able to assist you promptly and that your experience was both efficient and positive. We appreciate your feedback.
Réponse de Recognise Bank
Hi Christine, thank you for sharing your feedback. We are pleased that you found our website easy to navigate and the account opening instructions clear and informative.
A Cautionary Tale - Bad Experience
A word of warning to prospective customers of this so called "Bank".
I tried to open a one year fixed saver only to receive multiple conflicting emails about how to deposit funds i.e, the Reference was "Application Number" in the first email and the "Account number" in the second email.
Given this and the fact that the actual Account No / Sort code given was listed as Clear Bank LTD and NOT Recognise Bank, red warning signs were going off. The whole thing seemed suspicious and amateurish.
I decided to fire off an email to the support team in order to assuage my fears that this might be a scam. To say the response was wholly insufficient would be an understatement. They didn't even address my concerns at all.
After such a poor experience, trusting my savings with them is unthinkable. Would not recommend dealing with this company at all.
8 juin 2026
Avis spontané
Réponse de Recognise Bank
Hi Ben, thank you for your feedback, and we’re sorry to hear about your concerns.
To clarify, the different references provided in our emails are intentional. Before your account is fully opened, funding can be made using your application reference. Once the account is live, you’re then asked to use your account number. Both references are valid and would successfully credit your account.
Regarding ClearBank, this is our clearing bank partner and is used to process payments securely. This is referenced in our FAQs to help explain why their details appear when making transfers.
We’re sorry that our earlier response didn’t fully address your concerns, and we appreciate your feedback on this.
If you’d like to discuss things further, please contact us on 0345 872 7888 (Monday to Friday, 9:00am–5:00pm), where we’d be happy to help.
Poor customer Service
Opened an account on 01 June but can't make a 5 figure sum deposit due to waiting for an "authentcation code" by Snail mail (Royal Mail).
No reply to email 07 June asking them to telephone me today at 3pm.
Update 09 June:
THE letter, dated 03 June, received today with the authentication code which was accepted...
11 June (After Recognise Bank reply).
The FPS system operated perfectly so the problems have been resolved. However, I would suggest you consider NOT using Royal Mail post as it is unreliable.
8 juin 2026
Avis spontané
Réponse de Recognise Bank
Hi Rob,
Thank you for your feedback, and we’re sorry for your initial experience.
The authentication code sent by post is part of our standard process to securely validate your nominated account. Based on your review, this appears to have been delivered and processed as expected, and we’re glad it’s now resolved.
Regarding your email please note that our response time is up to two working days, as outlined in the automatic acknowledgement. We appreciate you were hoping for a quicker reply. For faster support, you can contact us on 0345 872 7888, Monday to Friday, 9:00am–5:00pm.
Thank you again for your feedback.
Réponse de Recognise Bank
Hi, thank you for your review. We’re glad you received great, personal, and prompt service.
Excellent experience getting up and running!
All is absolutely excellent here : the online interface is first-class : communication is flawless.
My Savings Bond was up and running in seconds : email confirmation at each stage of the process was instant : confirmation of payments [text and email] arrive either immediately [if sent *during* the working day] otherwise first thing the next day.
The interest rate was Top of the League Tables, too.
A model of how online investment through fixed-rate savings accounts ought to be.
1 juin 2026
Réponse de Recognise Bank
Hi Graham, thank you for your review. We're glad to hear that you had a good experience opening an account. We really appreciate your feedback.
Réponse de Recognise Bank
Hi, thank you for sharing your feedback. We really appreciate you sharing your experience!
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