Monarch Avis 

Monarch want to charge me £35 for a standard 'no show' letter to give my travel insurance after I contracted food poisoning and was unable to go on holiday. The return airline... Ryanair was without charge as well as skypark,(airport parking), and the booked hotel.
I contracted food poisoning 12 hours before the flight and was bed ridden for 5 days. Doctors confirmed campylobacter gastroenteritis but because I did not..... could not.... cancel prior to departure, a cancellation fee is still applicable.... £25!
So... I could not show up for my holiday.... fever of over 110.... couldn't quite phone Monarch and cancel my flight.... then ask for a no show letter and was requested to pay a cancellation fee and cost of a generic letter.
I don't want money from Monarch.... my insurance company will hopefully pay.
Where are their morals and empathy for someone who legitimately was very ill and could not take their seats.
Shame on this customer relations team:
Faiza Rashid Nathan Raffle Kokoab Khan

Never use Monarch again.... Paul Bentley

Myself and my husband travelled in May 2017 with Monarch on a regular sometimes twice yearly visit to the beautiful Lanzarote in Canary Islands. We have travelled with Monarch many times and have always found then helpful and like them as a holiday provider. I became ill with a back problem from the very first day of our holiday, thinking it was sciatica we visited Dr's and Pharmacy and I tried different treatments but my back just became worse each day. By our 4th day I had hardly left our apartment, couldn't go to eat and was regularly upset with the pain, our holiday was ruined so we decided we should try and go home to UK and get some good treatment asap. I called Monarch helpline at about 11.30 pm and spoke to a lovely young girl (unfortunately I never got her name) who was very empathetic and helpful. She advised she would look at my options and call me back within 20 minutes. She called back very quickly to advise we could fly home the following night - 2 days early, there was no extra cost and had also provided extra leg room which was a help. I can't thank this young lady enough and Monarch should be proud to have staff like her who helped one of their regular customers when I was really quite desperate. As for my back, I'm still off work and still having problems but I am very grateful to have got home when i did. I wanted to let others know my appreciation of such good customer service and I hope we will be booking another holiday in the near future with monarch.

We used Monarch travel insurance for a trip to America. Unfortunately our car was broken in to and an iPad and Kindle was stolen. I contacted Monarch whilst in America and they gave me a huge list of documents/data which there needed, including baggage labels, booking information etc. Two weeks after sending the claim details I receive an e-mail to say they will not be proceeding with our claim as there was not enough damage to the hire car! What a joke! We paid almost £100 for the insurance cover. DO NOT USE THIS COMPANY.

Friendly and efficient. No idea why ratings are so low for this company everything ran smoothly and on time. Apart from the guy being sick behind me and the staff refusal to throw him off (saracasm) no complaints.

I have flown Monarch many times and never had a problem. Recently I flew LGW to Dalaman. Everything again fell into place until we started to taxi along the runway and a seepage from the engine was noticed. All passengers left the plane and back into the airport we went. The delay was seven hours, the plane had to be repaired. I did understand that it was difficult to give concise information when they are in the hands of the engineers repairing the problem. They gave out regular vouchers to the value of £5 each time , a total amount of £15 per passenger was given. It was typed on the back of each voucher that they could not be used for alcoholic drinks but could be used on the plane for the purchase of anything in their retail line. We endured the seven hour delay and eventually got back on the plane. Imagine what the people felt when on the plane they were told the vouchers could not be used for anything..!! They were useless despite what was written on the back of them......thank you Monarch for your deception.

This company is an unethical disgrace. Their flight cancellation policy for those who can't travel due to a medical condition is effectively 'we'll take all your money one way or another'. I will never ever consider travelling with these low lifes again.

Three hours on the phone at the moment trying to get through to customer service.Three hours yesterday also
No answer from the swtchboard. Every 20/25 minutes after waiting, the call is disconnected.
What a load of rubish so called customer service.
Monarch should be ashamed to say they offer customer service.
When e mailing a complaint the web site says oops error please try again.
What a load of rubbish Monarch.
Fliers,vote with your wallet and never use Monarch.

I think even one star is overrating for Monarch airlines customer services. I had the most frustrating time at the London airport due to the trouble Monarch airlines caused me. My flight with Monarch airline from Palma to London was delayed for over 2 hours. I immediately informed the flight attendant about my next flight with Norwegian airlines from London to LAX in 3 hours. The flight attendant told me to keep my fingers crossed and hopefully I would make it!!!!

When we got to London, my flight to LAX had already left the airport and the flight attendant referred me to the Norwegian airlines for accommodation. Obviously, the Norwegian airlines refused to provide accommodation, as they were not responsible for the delay.

I went back to the Monarch airlines complaining, but they took no responsibility for causing me missing my flight. Due to the delay, I had to purchase meal in the aircraft, spend a night in the airport, sustain additional expenses for dinner and breakfast, and missed work for one-day delay in getting to my destination. The Monarch customer services representatives were so insensitive to my situation; they were not willing to take responsibility or even discuss the matter. Only one representative showed a little bit of concern by advising me to file an online complaint to be reimbursed for the expenses I sustained due to the delay.

I did file a complaint and submit the invoices for the additional expenses I sustained, but they again, refused to take any responsibility and to reimburse me.

This was my first experience with Monarch airlines and my worse experience ever. You cannot imagine the level of frustration as it elevated by receiving no empathy from this airlines employees.

I will never fly with this irresponsible airlines again and you better not, just to save a potential trouble during your travel.

I contacted Monarch to cancel my flight because my Husband had been diagnosed with Cancer - all they would say was that the flight I had booked was non-refundable, end of. They issued a cancellation letter and told me to claim on my travel insurance, which was not an option because the excess on my insurance was more than the cost of the flight. I also had to cancel 3 flights that had been booked with Ryanair, they have the same policy - non refundable, but in view of the medical need they refunded straight away. Guess I wont be booking with Monarch again.

never using this airline again we booked tickets for a weekend break with my husband and daughter
we had made a mistake on the tickets and booked the outward tickets as return and the in ward bound Flight as the out no name change we rang asking to change the flight details £900 each way they wanted to charge for something they could see was a simple mistake taking the was 9 seats available on way out 2 hours before flight taken off £900 is just greedy on someone misfortune if they charged £100 each I would of paid it but £900 is totally unreasonable we managed to find flights 6hour later for £114 for all of us

I had bought my dad some flights to Venice for his birthday. I accidentally put myself as the passenger and him as the booking contact when it should have been the other way around. £100 to change passenger name from my name to his name is wholly unreasonable. I understand airlines must levy a charge to protect from ticket touts but where it's obvious to airline staff that it's a genuine mistake (ie same family name) then this fee isn't justifiable or good for customer loyalty to the brand. The call centre manager argues that they have to levy it because it's about being "consistently fair" to customers. I would argue it's about being consistently unfair and opportunistic to make extra cash.

Website triples flight price on 2nd search. Not flying with them.

It was some time ago now, but given Monarch's latest advertising I need to counter their claim that it's all about their people. Having had to return to Gatwick en route to Sicily, we finally reboarded and set off again, several hours later and having been given very little information. When I asked the air hostess for a drink I was told "no, you already had your allocated drink on the previous flight". We were stunned and appalled. I did complain at the time but got nowhere

We have flown with Monarch many times. We have a disabled child and the service we have received has been excellent every time. The reservations staff are particularly helpful, though all the staff are friendly and pleasant. They are our first choice of airline - and I used to work in the travel industry!

Cancelled the flight we were on and put us on a cheaper one but won't refund the difference so in effect have taken money by deception

Never travel with this collapsing airline their seating is inhumane, being cramped into a seat where you physically cannot fit you legs in should be a crime.

Really bad customer service. Customer Service not answering, via phone only stupid answer.
They not refund the airport tax if you don't use your ticket like any other airline.
Check in system terrible.
Old aircrafts, rude cabin crew.
Ryanair much better and cheaper

I fly once a month to Europe. I always use Monarch as they are a massive improvement when it comes to comfort over all the other so called budget airlines. Their prices are fantastic if you book in advance.

I paid for priority check in on line. When I asked for some documentation for this I was told that I didn't need priority check in as I am only taking hand luggage with me. So ok, can I have a refund as I paid £5 for each flight, £10 in total only to be told no refund will be issued. Well I'm not going to make a big deal of this, but surely the booking system should take care of this and not allow you to be overcharged... #ripoffbritain....

It's sweet that they offer inexpensive(ish) flights but its only inexpensive if you get the same service as normal airlines but every step of the way I found they wanted more money even just to sit down!