Mon Motors Avis 

The whole experience of updating my Volvo was made extremely straightforward. Andrew looked after my needs and wishes very well.

Was great from start to finish, everything went smoothly and am happy with my new car

Mail made everything clear with his advice and quick responses. Communication was easy throughout. We were extremely satisfied with the experience and will return. We recently bought an Audi from another dealership and the Cardiff experience was far more positive.

I found a used Audi Q5 PHEV I was extremely happy to purchase. I paid a deposit. I arranged to collect the car, travelling by train to Cardiff on the pre-arranged day. The dealership was aware I was doing so. They told me they 'could collect me from Cardiff station but they wanted to not be in the traffic'. I should have thought again at that point.

First problem on arrival at the dealer: the car charger was missing. I had to point this out. I was told it had gone astray and a replacement would have to be bought and posted to me. I had to leave without one. It arrived over a week later during which time I couldn't charge the car. That cost me money. Not impressed but stuff happens I thought.

Second problem: the MyAudi app requires a vehicle code. I wasn't given one on the day. I was then told I didn't need one as the dealer had sorted it out their end. They had not. Several calls not returned, several emails too. I contacted Audi technical online who said I needed an activation card. I asked Cardiff Audi (Service department) for one. They told me I had to pay £2 for it. I had just spent £29k on the car. Laughable. I said - via email- I won't pay but I expect the card. They didn't EVER respond to that but some days later the card did arrive in the post. No note, just a card in an envelope. Rude but so be it. Problem at least solved.

Third problem: the code on the card was not recognised by the app as relating to my vehicle at all. Getting quite annoyed at this point. Dropped another line to the Service Dept (I was polite). Got the usual response - absolutely nothing! I emailed the Sales Rep who sold me the car. He told me not to leave a bad review. I said I wanted it sorted. He said just don't leave me a bad review.

I contacted Audi tech central - very helpful except: they couldn't sort it but to call Mon Motors Bristol rather than Cardiff. Not sure why Bristol. Perhaps they knew something I didn't about Mon Motors Cardiff? Called Bristol Audi who said 'no problem, change the Audi partner on the app to Bristol and you'll receive an email with instructions by the close of business today'. Hurrah!

Premature celebration as it turns out. No email arrived and hadn't the next day. I called again. I was told they would call me back asap. NO RESPONSE whatsoever.

It then dawned on me: The recorded message you get when you call Mon Motors Audi says 'abuse of staff will not be tolerated'. I originally thought that's odd, who would abuse the dealer staff? Surely not. Now I think I see why some poor souls may become frustrated with the service from Mon Motors (Bristol and Cardiff).

I have never owned an Audi before. I thought I was making the move to a bigger, bolder brand. On this evidence, I was very very wrong.

The leave a review email from Mon Motors Audi simply asks for 2 boxes to be ticked that sum up their service. None of the options allow anything other than praise. What a joke. Only praise is accepted!

I hope that other Audi customers that use Mon Motors have a better experience than I did. The 'customer experience' was frankly appalling throughout. And to date my problem in making the app recognise the car is unresolved. I am incredibly disappointed.

I recently purchased an Audi A3 and found the experience straightforward. The staff were attentive and ensured I felt looked after throughout the process. Being able to take the car for a test drive helped me decide, as it gave me confidence in my choice. It was useful to see how it handled before committing. Everything was explained clearly, so I knew what to expect. I'd say they made the process smooth by keeping things clear and simple. Still waiting call back mind to discuss the missing parcel shelf.

I was advised very professionally and thoroughly by Chris and he made the whole process from test drive to ordering and collecting the car very easy and stress-free. Chris took the time to contact me a few days after collecting the car to check if I had any queries and helped me to use some of the new features when I came in later with questions about them. I think my new Volvo XC40 was excellent value for money and I am delighted with it. Excellent customer service and a top quality car.

Always been treated with respect and politely. Second vehicle I have purchased from this company.

Mail was great. delighted with our new car.

The dealership had a welcoming and comfortable atmosphere. The staff were friendly and professional, which made the process straightforward. The showroom was well laid out and approachable, making it easy to explore options without feeling pressured. I felt at ease throughout my visit.

Great experience buying a car at Mon Motors. Mark made the experience friendly, professional with no hassle. He explained everything we needed to know in purchasing a new car and kept in touch throughout.

Always judge a Dealership after you have bought the car and this where this dealership has been a total disgrace. Sold a performance car and had nothing but problems with this car for the first 3months of having the car. I should have never of drove that car out of the showroom as they have done nothing but deny our rights on returning the car and totally denied the problems with the car (even though there was written report from another Audi garage stating these problems). Constantly chasing for a phone call back from the Manager was complete joke as every time we phoned he was out of office. They wanted nothing else to do with us once we left this dealership, may I add the problems started instantly, as I had to turn around 3 hours into a 6 hour drive home to another Mon Motors for them to 'semi' fix hardware issue which we are still dealing with. The way you have treated us is nothing more than dirt on bottom of your shoes. What was to be a day to remember for my wife who worked extremely hard to buy one of your performance car has been nothing more than absolute nightmare. You's have totally put us off 'Audi' brand and can truly say this will be last time we ever touch this brand.

Edit to reply: You's did look at this and totally dismissed our right to refuse the car within first 2 weeks. The manager at Bath Audi is a obnoxious denial man. Proof from another Audi garage stated in black and white paper the faults the car had/having. Christian sold this car knowing this! Disgusting. Pathetic response from pathetic garage.

Lewis was very good. Took a list of items than needed to be sorted with the car. When I took delivery of the car I was told all done. Drove the car away and it was immediately obvious that the car didn’t driver very smoothly. Brought the car back next day. 2 buckled tyres diagnosed and drivers heated seat not working. Not a very good start when I got told it had been test driven and everything was resolved. You now have my car for a week. Not the service you expect from a main dealership who says they do a wealth of checks to ensure the car is perfect.

Booked our Audi A3 in for a repair and had to wait a couple of weeks for a free slot which was okay as I had checked the error code and it related to engine management emissions and we were always running in EV mode .
Arrived and off to a bad start as accused of some sort of automotive crime for having read the error code.
Technician confirmed error code and part needed to fix, however as it was extended warranty needed approval.
This is where the dealer falls down as they will not order the part ( not in stock ) until approval is given.
On the second day approval was finally given!!
However it was too late to order the part and had to agree to pay £21 to get it delivered for the 3rd day.
Checked during the morning of the 3rd day and advised it was being worked on and so reasonably expected it to be ready soon.
Tried to contact service department in the afternoon with no success, so decided to set off for the dealer as according to the app the bonnet was now shut and had been for hours.
Arrived to be told "just working on the car" and this was 4 hours after supposed to be working on car.
Appalling customer communication and 3 days to repair and still had the cheek to charge the £21 premium fee.
Avoid if you can.

8/10/26
Despite replying to their message with all my details, I have heard nothing!

Disappointing experience with Mon Motors Bristol while trying to purchase a Geely EX5 Max.

We paid a £1,000 deposit immediately and were given details of a specific vehicle, but communication then became limited and the timeline kept changing. A vehicle we had been told was already sold also continued to be advertised as available.

After cancelling, we were offered another EX5 Max and were told that only Geely pre-registration approval remained, with the impression that approval was expected. We were later told it had not been approved, and subsequent communication became much less specific about whether the same vehicle was still being offered.

We raised a formal complaint with Mon Motors, but the complaint was handled by the same Bristol dealership that the complaint concerned. We asked several specific questions about the vehicles and what had happened, but did not receive clear answers to all of them.

We had originally chosen the EX5 Max as our first-choice vehicle and were still willing to buy one even after the first purchase fell through. In the end, because of the overall process and lack of clarity, we purchased at somewhere else.

Levi was professional but with a friendly disposition. His manner put us at ease and his obvious product knowledge gave us confidence to know we were choosing the right car. He had answers to all our queries and turned a major purchase into a seamless and enjoyable experience. Feeling well looked after and will certainly be a returning customer. Thanks Levi, you're an asset to the company.

I was really pleased with the service at Cardiff Audi. Gareth handled the handover and was very helpful, explaining everything clearly and making sure I understood each step. The process didn’t feel rushed, and he remained polite and professional throughout. Nothing seemed too much trouble for him, which made things straightforward. I appreciated how friendly and courteous he was during our interactions.

We have a 2021 VW Polo and discovered that we had the wrong adaptor for the locking wheel nuts. I tried to phone Mon Bristol parts but they didn't pick up so I called Mon WSM who confirmed they had a master to determine the right one and could order a new one and get it in 2 days. Since I live closer to Mon Bristol I went there the next day expecting to be told the same story but this time I was told you can't get a replacement and would have to book the car in and get a whole new set of locking wheel nuts for several hundred pounds. I told the parts manager of my call to WSM and he denied it was possible. I didn't believe him and drove straight to WSM and sure enough they did what they said and we had the replacement adaptor in 2 days for £30 rather than the several hundreds being talked of by Mon Bristol. They are either incompetent or something else and neither is attractive. I'll never go there again but I would recommend Mon WSM

Further update.
22/09/2026, finally replied after asking me to contact them due to review and I told them I have already spoken to someone but I would contact again. Again and again I emailed them and they finally replied today and said “we see you have already spoken to our colleague.
Kind regards Jon.
Honestly, their customer service is disgraceful.

If I could give a zero I would.
Our Ford Torento went in for a full service in June this year.
Not even 4 years old at the time. 2 weeks ago my husband drove van off driveway and all lights on dashboard started lighting up.
Rang Newport Ford, they said to call RAC. This was a Saturday. We rang RAC they wouldn’t come out as van was not broken down.
Anyway, long story short, eventually RAC did come out and told us that the dipstick had never been inserted back correctly and there was an great deal of oil damage to the engine, well we were looking at thousands.
We knew as this was beginning of September at the time and only had a full service in June we could honestly say this was not our fault.
We contacted Ford Garage and sent them the report from RAC stating about dipstick.
eventually someone did get back to us as we were constantly being told someone would get back to us and they never did.
They denied all responsibility and blamed us.
It was our fault we are suppose to check the oil every week, everybody does, it’s in the handbook.

I explained we never did and didn’t know anyone who did check the oil every week, especially as it had had not long been serviced.
I also went on to explain that we had 2 disabled adult children who are in specialist college and we were without transport unable to get them there.
They did not want to know, not in the slightest bit interested.
So, after a lot of fight we have had to claim off our insurance. They have been very supportive and understanding (Direct Line).
We were going to be ordering a new van off them next year as we got this one from them.
Even though when it had been serviced before we were always kept us hanging about for approximately 8 hrs and would never contact us to let us know it was ready but this is the absolute last straw.
Bad enough causing the damage and if they had apologised in the beginning and took responsibility then that would of been fine, as mistakes do happen but their whole demeanour was disgusting in so many words we were told it’s your word against ours.

Replying to Mon Motors reply to review.
I have emailed you, I have sent you RAC report, rang numerous times, left many messages.
I have now resent you my phone number and email address.
Let’s see if anyone does get back to me but if they do, I know it’s only because I have done this review and you still will not admit fault.

I was kept up to date throughout and everything was done to ensure I could complete and drive away in one day.

Picked up my Audi Q3 recently, and Scott and AJ were really helpful during the process . Scott took the time to explain all the features, which made me feel confident driving away. The process felt relaxed, and I didn’t feel rushed at any point. I left feeling looked after, which was a nice touch.