Mon Motors Avis 

Simon was very helpful during my visit to Mon Motors Newport Ford. He took the time to go through everything with me clearly, which made the process easier to understand. I had a test drive of the Ford Puma, and he explained all the features in detail, which was reassuring. He also assisted with the paperwork, making sure I knew what I was signing and answering any questions along the way. The whole experience felt straightforward and unhurried. It was nice to feel looked after throughout.

I booked my VW Polo into Bristol Mon Motors in for its MOT and annual service on 17th July 2026. I was not offered a courtesy car and was told it would take approx 5 hours so I took a bus home to Keynsham. The person I had been told would be my contact was "too busy to speak to me" I was sent a text message with a link to " Track the progress of your vehicle, chat with us or request a call back" I tried using this service three times but had no response even when I requested a call back. I did not receive a video of the inspection. Eventually I phoned Mon Motors and was told it would be ready to collect at 4.30 so I got the bus and then waited and waited and was told Stephen was busy and the car wasn't ready. Finally at gone 5.30 a women said my car was ready and I had to pay extra for brake fluid and the MOT on top of the service plan I had already paid for in advance. I noticed the service booklet was missing and ask her about it but she said she couldn't find it but would look again. I requested a replacement it if they couldn't find it.
Two week later on the 27th while driving back from Bath 5 warning list came on - Tyre pressure, Error start/stop, Error parking distance control, Error stability control and front assistance unavailable. The following morning I phone Mon Motors three time, the first time I was told to contact Roadside Assistance if the light were red. They were orange. The second time after someone answered the phone it went dead. The third time I was told they could look at it and run a diagnostic test in September and this would cost £100. I explained that it had just been service but he said that made no difference. Also I was due to drive to Norfolk in a week. I also asked about my service booklet and he said he would ask Bristol to look for it or replace it.
I heard nothing more about my service booklet and I was not going to pay another £100 for a diagnostic test. I now doubt that they serviced it at all
I would go not back there and would not recommend to anyone. I think one star is too generous!!

Telephoned the VW parts counter at Bristol as expected nobody answered left a message and as usual nobody rang me back.

Andrew was professional and friendly, making the process straightforward. He explained everything clearly and didn’t put me under any pressure, which I appreciated. The whole experience felt well organised, and I felt looked after throughout. Everything ran smoothly without any issues.

I want to give a minus review as they don't deserve a single star. Do not deal with their Bristol garage if it is an insurance claim that you have. Rude, moronic staff who really were clueless. Once they got their act together they were pedantic to the bitter end. They recieved payment from insurers for the amount requested but then we found out they would not release the car as there was no reference on the payment made. Had to chase insurers to email them and confirm. Whole insurance claim process has taken three months, with their staff initially not understanding what insurers required, not providing sufficient information or not able to send photos electronically to insurer. My son was lied to about being given a courtesy car if repairs were made through them as they then back tracked and kept saying they didn't have any cars, and we were stuck. Have had to email their people at the top on numerous occasions as staff were painful to deal with. Awful, rude staff, who have put us off ever owning another Cupra. Never again will we use them!!! Now let's see how their repairs hold up!

Ieuan was polite and professional, taking time to explain everything clearly. He made the whole process of upgrading to my Ford Puma straightforward. Looking forward to collecting it soon.

Andrew provided clear and professional guidance throughout, making each step straightforward. His approachable manner and knowledge were much appreciated during the purchase of my Volvo XC60 at Volvo Cardiff.

"I waited a month for the appointment & was told the mechanic had other cars booked in so was not able to complete the repair. After waiting 5 hours I was told I'd have to return. My journey is an 80 mile round trip taking 2hrs in total. I requested a health check & valuation - neither were done. When I returned to my car the clutch was not working properly - it had been fine when I dropped the car off. The clutch pedal failed on the motorway & I had to call out rescue services. It was a dangerous breakdown. All in all this has been the worse service I have ever encountered."

Terrible communications led to me wasting a taxi ride to try and pick up my car after an expensive clutch replacement. People on the phone and website say one thing and people at the location say another. One point to note is there payment system, which appears to require bank transfer for expensive payments, which give you less cover for the bad service you may receive. Nothing about the payment system was explained before or during the work, so it was a shock when I could not pay by credit card and they instead push their payment credit system on you.

Utterly terrible. How VW believes that Mon Motors upholds their brand reputation is beyond me. Tried to book a service and no capacity for over a month. There needs to be another VW garage in Bristol, a popular VW stronghold. Mon Motors just can’t cope with demand. Phone, nobody answers, visit, no parking or service.
Only buy a VW in Bristol if you want none existent service.

I bought a used XC40 from Volvo Selekt and took out the Renewal Warranty for peace of mind.

One owner, under 20k miles, and within one year it’s already needed a new A/C compressor, has a fault flagged on a battery cell module, had worn brakes, had to replace tailgate opening mechanism. Cost of all works are above 25% of what I paid for the car, after one year!! For a premium car at that age and mileage, that’s disappointing, and it’s made me question buying another Volvo, especially from MM

Warranty is a separate issue. The A/C had been faulty for a while. I first tried volvo Swiss Cottage in London, but their equipment had been out of action for months and they couldn’t do the work. I then booked another Volvo dealer specifically for the A/C, and the quote came back at roughly 15% of what I paid for the whole car.

There was a short gap between my old and new policy — a few weeks, purely admin around the renewal. The insurer has used that to refuse the claim, arguing the fault “might” have arisen in that window, even though it existed well before. They shifted burden of proof on me although my conversation with Volvo Swiss Cottage was verbal. I was essentially treated as if I’d timed things to game the policy. I hadn’t. Same car, same warranty, renewed in good faith.

Challenging the decision is its own problem. Car Care Plan administer the warranty and act as a call centre with no real authority to resolve anything. Long waits, no clear complaints route, and the main line just refers you back to them.

The impression I’m left with is that there’s no interest in keeping customers long term. I bought a car from an official dealer, paid for a warranty, had a genuine fault, and was refused on a technicality — thousands out of pocket after barely a year. Why would I buy from them again?

Connor at Capitol Volkswagen in Merthyr Tydfil was very understanding and helpful. He took the time to explain the options without making me feel rushed or pressured, which I appreciated. His guidance helped me figure out what would suit me best, and the recommendations he gave felt well thought out rather than just trying to push a sale. It made the whole process easier than I expected.

Think twice about buying a VW from Mon Motors in Bristol. My car has a warrentee issue which makes it undrivable. On advice from Mon Motors I had the AA take it to them in Bristol. On arrival they then told me they were so busy with service, breakdowns and warrantee that they are not able to look at it for 2 weeks... just look at it! How can a garage get so busy without creating any capacity whatsoever. I am now without a car for two weeks. As its a serious issue that needs warrantee works I am totally stuck.
So my advice, though I love VW is not to get a car from Bristol as there is no capacity to service it or look after it. This isn’t the first time.

Henry was very professional and clearly explained all of our options. This was our 4th car purchase from Cardiff Audi and we would highly recommend them.

The dealership had a welcoming atmosphere, and the showroom felt inviting. Tyler was helpful throughout the purchasing process, which made things much easier to navigate. He took the time to explain the finance details clearly, which I really appreciated. Communication was quick and responsive whenever I had questions or needed clarification.

That said, it was disappointing that we couldn't collect the vehicle on the agreed date despite providing two weeks’ notice. It would have been better if this could have been managed more effectively. Still, Tyler's assistance stood out during what could have been a more stressful experience.

Mr Justin Crowe was excellent from start to finish. He sent me a video highlighting the car's bodywork and features. He was friendly and knowledgeable and also very efficient with the paperwork on collection day. He is a consummate professional and a credit to the Volvo company! Many thanks Justin.

Excellent from start to finish
Waleeb was very friendly

The professional and helpful advice we received

I went in with some hesitation about financing options, but Mark made everything much clearer. He explained things in a way that was easy to follow and didn’t push me into decisions, which I really appreciated. He took the time to understand what I was looking for and gave honest advice that felt genuine rather than sales-driven. The whole process of getting my Audi A1 felt straightforward and well-handled. It made a potentially stressful situation much easier.

Really excellent experience. Nothing was too much trouble for Simon. Very knowledgeable and helpful. Quite a bit had to be explained as my last car had survived for 24 years (also from Mon Motors) and all the new technology came as a bit of a surprise. I've got my head around that now and I'm absolutely thrilled with my new Puma. It's an absolute pleasure to drive.