Mon Motors Avis 

Excellent service from Henry. Third car from Cardiff Audi through Henry and have been pleased with choice everytimr

Absolutely shocking service i rang about buying a car from here i was told someone would ring me straight back 2 hours later nothing i then rang about 4 hours later told the same a hour later the sales manager rang me back i asked him for a video of the car which he told me he would do straight away a hour later I then rang back again to which I was told he was then doing a interview but told he would ring me as soon as he finished then at nearly 6 o clock i rang once again to asked when the hell is going on was told they will try and ring back tomorrow absolutely disgusting I think they need training on how to treat customers a very bad service . After I put this review on the sales manger rang me back about 7 o clock to say the car i was looking at which on there web site told me the mileage.was 18563 had actually done.had 29828 so i spent most of the day chasing a car that had more mileage than I wanted, so I completely wasted my time absolutely appalling.8

BUY ELSEWHERE. From Purchase to servicing Bristol Mon Motors Volkswagen has been diabolical.
Trying to get any response from them is repeatedly impossible.

Awful customer service and experience.
Booked my car for service and MOT. I also booked a courtesy car because additional work needed to be done (they haven't completed additional work anyway apparently not part of warranty). Because of the courtesy car I had to wait six weeks to be told afternoon before, that they don't have courtesy car for me. Woman behind the desk called Madison couldn't care less same as the holding manager who I spoke to afterwards. Main manager was on holiday at the time and he never contacted me on his return. If you own older car they will not care about you at all, they only care about customers with newer cars. Very poor customer service in Skoda Weston but at least quality of work from the mechanics is excellent shame about people who are dealing with the customers.

Audi Cheltenham Branch- Audi Q5

I drove for around an hour to visit the Audi Cheltenham branch, and I can honestly say it was well worth the journey.

From the moment I arrived, the staff were welcoming, friendly, and attentive, making me feel valued throughout my visit.

My sales advisor, Chris W, was absolutely outstanding. If I could give him 10 stars, I definitely would. He went above and beyond by showing me a car that hadn't even been prepared or placed on the forecourt yet, ensuring I had the opportunity to see exactly what I was looking for.

The level of customer service I received was exceptional. When it's time for my next upgrade, I'll be returning to Audi Cheltenham and asking for Chris without hesitation.

Thanks again for your help

Simon at Cardiff Audi was very helpful during my visit. I was a bit unsure about some of the details at first, but he took the time to explain everything clearly and made sure I understood what was happening. He talked me through all the steps, which helped me feel more confident about the process. It all went smoothly, and I didn’t feel rushed or pressured into anything.

Justin was very knowledgeable and provided clear advice when helping me choose the right car. He took the time to explain the differences between models, which made it much easier to compare them and decide which one suited my needs. The test drive was also useful in confirming my choice. I felt confident that Justin understood what I was looking for and guided me accordingly without any pressure. It was a straightforward process with helpful input at each stage.

Ashley was friendly, knowledgeable, and helpful throughout. There was no pressure to make a decision, and I felt comfortable taking my time. I appreciated that there was no attempt to upsell anything unnecessary. Thank you for making the process straightforward; we are looking forward to collecting our car soon.

The dealership had a nice atmosphere, which put me at ease straight away. Ieuan was pleasant and professional, which made the process less daunting. He really took the time to understand what I was looking for and guided me through the options without making me feel pressured. It felt like my preferences were genuinely considered when discussing cars, which I appreciated. His helpful approach made the decision much easier for me.

Justin was extremely professional and easy to talk to. He provided clear and honest advice about both the cars and the finance options available. This was our first time using PCP, so we had plenty of questions, but he explained everything clearly and patiently. His knowledge of Volvo cars stood out during the process, which made things much easier for us. We felt comfortable discussing all aspects with him without any pressure or confusion.

Yesterday i had my Skoda Fabia serviced at Skoda, Gloucester. When i booked i said that i would like to pick the car up at 3:00 no later than 3:30 as i need to take my oldest son to his place of work. When i dropped my car of yesterday i repeated that the car needs to be ready by 3:00, 3:30 latest. i mentioned that i would be sat in there waiting area from 1:30 onwards. When i arrived i let the service dept know i was waiting i asked when it would it be ready, i was told that they would find out and let me know, an hour passed and i asked again and the same happened i was totally ignored. I left it approx another hour and walked around the showroom and as soon as the service person saw me they got up and just disappeared! The other service person suddenly arrived from outside and so I asked him and he said its on the ramp without checking. I asked if he could find out and let me know when the car is ready as i need to take my son to work. I said that i mentioned it this morning and they replied you spoke to his colleague and was not party to the conversation to which i replied no but you listened in on the conversation because when i said the time i would like to collect it you turned and looked at me. The service person again repeated its on the ramp, at this i became angry and said can you give me a time / how long is it going to take, they repeated its on the ramp and they showed no intention of getting up from their desk to find out the when it would be ready. I asked again please could you go to the workshop and find how longs it going to take again the service person said its on the ramp! It seemed that its on the ramp was their stock answer as i was not getting a positive answer i shouted at the service person to make him aware his attitude was very poor. As i was not getting a decent reply i told them i would collect it the next day at 8:00 and as i walked away i heard heard him say that's a relief i stopped looked at the opening times shown on the front door realised that the service dept was open to 6:00p.m i went turned around and said no i will pick the car up at 5:30 so it better be ready! No excuses! Claire my partner was concerned that i had not come home and phoned the garage twice and both times she was promised that they would phone back but never did. I walked home as we live nearby and returned to the garage at 5:30 Claire mentioned that she had phoned but no one came back to her to which they replied when the receptionist is not hear all the calls get diverted to Bristol. Claire said that's strange as i selected the service option and the voice did sounded like you. She said sorry and handed me the keys. I have had issues in the past with the service department and their poor attitude. When i bought the car in October 2023 (It was a new car) a warning light came on just after i had drove it away i took it back and it was looked over and i thought it had been repaired. A couple of weeks later the same fault occurred, the fault always occurred when i went over a speed bump or similar. The car was looked at and i was told it had been a miss fuel despite showing the service department all my fuel receipts! Iam an engineer by profession i said it is probably a short in the wiring loom to which the service department manager (a woman was was transferred to the Bristol dealership) said no I dispute that. The car was again repaired yet two weeks later the same fault occurred when wanted to leave work one day. I called Skoda assist and they managed to get my car driveable and i drove it to the garage My car was looked at and i suggested it was a short on the wring loom again and on the way out i stopped spoke to the young lad washing the cars and told him when my car is looked at on Monday if you are around say its a short in the wiring loom. When i picked up the car the following week i was told all the service technician was looking at the car and that the young lad who i spoke to had suggested an issue with the wiring loom and he was proved correct. The heat shield in the engine bay had not been fixed properly and this had been the issue all along! Verry poor Service. The Sales team especially Marcel has been great but are let down by a poor service department. Happy to buy a car from them but i think in future i will take my car to another garage for a service. When Adam was in charge of the service department the customer experience improved but since his transfer the customer experience has declined. Happy to speak to a senior person from Mon Motors to discuss this in more detail

Mark was helpful during the process. I was kept informed about the progress of my purchase, which made things straightforward. Felt looked after throughout, and the communication was consistent. Confident in mentioning them to others considering a vehicle purchase.

Straight forward, Great experience, would certainly recommend mon motors.
Brad Cox there sales consultant was great, he made buying my new car a pleasure.

Chloe went above and beyond to ensure that I had the best service experience at Gloucester VW. This is a sound family run group. My only criticism is that the dealership has become very busy since Cheltenham VW has closed.

No pressure from the salesman only genuine information and all questions answered truthfully

Where do I start, my Tiguan had a full service at Mon motors Bristol on the 9/07/2026.
It was delivered at 0830 and was collected at 1700.
I had requested that the Sat nav needed updating and Air Con regassed, neither of these 2 requests were carried out as I was told theywere short staffed and never had time to do the extra jobs and I should rebook.
I have spent all of one day trying to get an answer from the parts department to get an updated SatNav SD card no reply but I did leave a message still no call back.
But by far the most annoying is trying to park there.

I recently purchased a Volvo XC60 and worked with Christopher during the process. He was very knowledgeable and took the time to explain the car’s features in detail, which I really appreciated. He also helped set up the car, ensuring everything was ready to go before I drove off. I felt well looked after throughout and found the experience to be smooth and straightforward.

Relaxed atmosphere with knowledgeable staff that are more than happy to help within a very clean and spacious environment both inside and outside the showroom.

Gareth took the time to explain the A6 e-tron Sportback's performance and helped us decide on the right model for our needs. He was clear about each version’s features and limitations, which made us feel comfortable. The part exchange process was simple, though there was a hiccup with the bank link system. This was resolved quickly without fuss.

Treated extremely bad at capitol vw once again.
Booked in service and mot for 10am supposed to be ready by 12.
Still sitting in waiting area 1.30pm as I write this review.
Will mot ever use this dealer again once 2 year plan finishes