Mon Motors Avis 

Visited Bath Audi to look at an Audi A1 and worked with Brad. He was very helpful and took the time to explain the automatic features, which we had questions about. The test drive was easy to arrange and made us feel more confident in our choice. What stood out was how he focused on what suited us rather than trying to push anything extra. He talked through the options clearly and helped put together a deal that felt right for us.

We we bought a new car from Mon motors vw in Gloucester from a salesman called Cameron, he was such a friendly honest sales guy. Non pushy an absolute pleasure to deal with and even called 2 days later to find out if we had settled into the car ok. What a pleasure to deal with Cameron. Well done

I was a bit unsure about choosing the right car, but Hannah at Mon Motors Newport Ford made the process much easier. She took the time to understand what I was looking for and listened to my concerns without rushing me. I felt like she really wanted to help me find something that suited my needs, rather than just selling me anything. It made a big difference knowing that she cared about getting the best outcome for me. I left feeling looked after and valued, which I appreciated.

I recently purchased a Volkswagen ID.4 and worked with Nathan during the process. He was friendly and professional, making everything clear and straightforward. The dealership had a good atmosphere, which made it easy to feel comfortable while making such an important decision. Everything was handled professionally, and I appreciated how smoothly things went.

Its to great disappointment I am having to write this as where credit is due the Sales Guy in Cupra Bristol: Rhys, is lovely and very helpful however, the After Care we have received, I can't exactly say I am impressed. Considering we had swapped an older Cupra and were told we wouldn't have issues if we upgraded...

We then have collected our BRAND NEW CAR on the 27th of June 2026, we then filled the car up to realise it has a faulty sensor! This should not of happened in the first place for a BRAND NEW CAR!! As a first time owner of a Brand New Car, I am extremely disappointed. To top it all off, we should have been given the same car or better as a courtesy car (as that is the impression the team gave us)... not a smaller Cupra! I am not happy by the customer service which we have received. I look forward to your comments.

Josh Tripp

Recently sourced a new vehicle through CarWow (a reputable company) I received an offer to purchase the vehicle I'd specifically specified from Mon motors Bristol, the OTR price was xxx having expressed an interest via CarWow I was contacted by Mon motors Bristol who confirmed that the OTR cash price was xxx before travelling to Bristol to place the order and pay the deposit I contacted Mon motors Bristol to make certain that the OTR cash price remained unchanged at xxx. On arrival at Mon motors Bristol there followed a 40 minute discussion about add on products I agreed to purchase a pre paid service plan although declined the offer of other add on products, it was then revealed to me that there were additional costs to the OTR price I'd been quoted before travelling to Mon Motors Bristol, as the now OTR price had been inflated by over £500 I considered this selling tactic to be underhand and frankly disreputable, confidence and trust is no longer viable and subsequently I walked away from doing business with Mon motors Bristol.
Footnote.
I have now received an apology from the salesperson at Mon motors Bristol which I have accepted plus an offer to purchase at xxx price that was initially confirmed to me.
However I believe business should always be conducted with complete transparency in order to foster confidence and trust and on this occasion neither remain in place.
Reply to Mon motors.
I have responded to your request for more information and provided the details requested.

The dealership had a welcoming and comfortable atmosphere, which made the process smooth. I felt well looked after and reassured throughout. The staff ensured everything was clear and easy to understand when purchasing my Volvo EX30. It was a professional experience that left me confident in my decision.

Justin was really helpful when choosing my new car and changing my old one. Despite some price alterations which caused delays, Justin has been responsive the whole way through and helped me to find a suitable car and price eventually.

I took a fleet vehicle to Gloucester for MOT & service today. I had called the dealer in advance to discuss my need to work whilst I waited and I've spent a very productive 5 hours in the dealer show room with great wifi, access to facilities and hot & cold drinks (plus aircon). All the staff were really helpful and welcoming, great dealer experience

This is the second vehicle I have purchased from Cardiff Audi. Scott was professional and friendly. He listened to everything I wanted and explained everything in detail putting me at ease. Nothing was too much trouble. Everything was well organised. It was an excellent experience and felt he went over and above to help me buy the right car for me. I won’t hesitate to go back to Scott and Audi when I’m ready to buy my next car, making it a pleasure to do business with him again. Thanks again Scott.

Judi was friendly and professional, which made the process feel much less daunting. She explained everything clearly and kept me informed throughout, which I really appreciated. At first, I was a bit unsure about how things would go, but she was easy to talk to and very patient. It felt like she genuinely valued my time, which stood out to me.

I recently purchased my fifth Audi, and was looked after by Matthew at Cardiff Audi. He was professional throughout, taking the time to explain everything clearly and answer all my questions. His friendly and polite approach made the process straightforward and comfortable. It’s always a pleasure dealing with someone who knows their stuff and communicates so well. The car itself has been a great choice, exactly what I was looking for. All in all, a very positive experience.

This is the second vehicle we've purchased with Richard's help. Everything was well organised, and the process felt very straightforward. He was friendly and professional throughout, making it a pleasure to do business with him again. His thorough approach really stood out and made things run smoothly. Thanks again, Richard.

Simon was helpful throughout the process. He provided honest advice and made sure I got the car I wanted without pushing for extras. The handover was clear and straightforward, making everything easy to understand. Collection went smoothly, with no issues or delays.

The process of purchasing an Audi A5 was smooth and straightforward. Ben provided honest advice, listened carefully, and made realistic recommendations, which helped us confidently choose the Audi over a Mercedes.

As a Volvo VIP customer Bethan at MonMotors Cardiff has been helpful from start to finish, she has listened to our requirements and assisted us through the sale of our new XC40 B3 Plus Dark in Denim Blue, although we had several issues outside her remit they were resolved to our satisfaction.
Excellent work Bethan you are a Credit to the Volvo Dealership!

Henry at Cardiff Audi made the whole process much easier. He was very approachable and took the time to explain everything in detail, which helped put my mind at ease. I felt looked after and appreciated how professional yet friendly he was throughout. It was clear he knows his stuff, and that made me feel more confident about the decisions I needed to make. Henry sorted everything out for me, which I really appreciated.

Waleed provided clear and honest advice, which made the process straightforward. I felt looked after and reassured throughout, thanks to his guidance. Both Waleed and AJ were friendly, helpful, and took the time to explain everything clearly. They made sure I understood all the details when purchasing my Audi A3. It was an easy and stress-free experience.

I was a bit unsure about the process at first, but Kit made everything feel straightforward. He provided all the information I needed about my new Q7 and was very approachable throughout. He answered my questions patiently and, when something needed more detail, he involved his line manager to ensure I had a clear understanding. I also appreciated that there was no pressure at any point, which helped me feel more comfortable. The atmosphere felt welcoming, and Kit’s polite and professional manner stood out. It made what could have been a stressful experience much easier to manage.

I took my id4 to Bath Volkswagen where I was supposed to be having a service, MOT, recall and fault investigation. I also had a courtesy car booked as I live a significant distance from Bath.

This was all booked in two months ago and I received a confirmation email on 18/06/2026 which even provided the registration of the courtesy car.

After travelling to the dealership I was informed that there was no courtesy car. I even pointed out the email confirmation and was told that the car was not even from the dealership. I was given the option of leaving my car there (I don't know how I was supposed to get home or carry on my daily activities without a car), or wait for the service/MOT and rebook the recall (this was not possible as I had to return to work).

This was a complete waste of my time and, with the service and MOT due in the next 3 weeks, time is short to put this right, but Mon Motors have not even acknowledged the email I sent to them yesterday morning. I will now have to book it in elsewhere at short notice.