Moonpod Avis 

Very excellent customer service, by phone and by email. Cecelia and Ron were excellent customer service representatives when I thought I had a problem and the problem was all mine. The product is excellent and is as advertised and as comfortable as all the images and advertisements show. 100% satisfied. Thank you folks. This is Richard

I received my new Moon Pod Cleaner on July15th 2024.
I have generally been reasonably happy with it as it seems to work very efficiently in my apartment.
I have 2 issues though which makes it a little frustrating to use - they are:
1. I find it fairly difficult to empty the dust barrel - trying to pull it apart - but maybe that's because it is new and will loosen up with use???
2. The little black rubber like wheels on the head, near where the stick is fitted (Long Stick Mode) keep falling off. Any amount of screwing them back on is not solving the problem (the screws dont appear to be threaded - the existing thread is significant!) - they fall off at the next use. It works with the wheel/s off but I'm sure that is a fault that should not happen.

Truffa
Prodotto che non vale ciò che costa, assistenza cliente inesistente, reso impossibile perché non si ottiene risposta in nessun modo e non esistono dati di contatto veritieri. Non comprare nessun prodotto marchiato Moonpod, sono tutte truffe. L'azienda tende a cambiare nome ogni poco quindi fare attenzione. Comprano recensioni e pubblicità per farci credere che sia il dispositivo migliore e il miglior rapporto qualità prezzo. Ho speso 240€ per qualcosa che ne vale si e no 80€

I am giving a 5 star rating for the product and the fast reshipment. I am very happy and impressed with the Moon Pod bundle product. They are very comfortable.
It contoured to the body and supports the body frame comfortably. I am happy with the product and the material is very clean.
Although, I would suggest that the call center should remediate on returning phone calls.
Importantly, shipping items on time, is crucially important as product advertisements. Especially the first time buyers/customers.

Utter garbage.

Doesn’t pick up, blocks at the head and runs out of charge in less than 20 minutes.

Refuse a refund if outside of 14 days and want £40 payment to process a refund!

I often wondered if companies write fake reviews. I no longer do. After reading a review saying it was the tops,I purchased a Moonpod. It was a toy. Absolute rubbish, as fake as Donald Trump. Not a great review writer but feel compelled to save people from this scam.

I agree with the "horrible customer service review" on 3rd September.
I too was not able to return the moonpod under the guarantee.
The vacuum is inferior and not worth the money.

Absentee customer service; slow shipping and it has been weeks and still NO Moonpod received despite being ordered and confirmed by the company. Incredibly poor customer service!

Do not buy this vacuum cleaner. They are poor quality, loud and flimsy.
They do not return your money like they say they will on the website and customer service is non existent.

Spend the extra $100 and go for a Samsung as they are excellent.

Moonpod horrible!!!

Bloody terrible. It doesn't work. Received it in April. The charging cable didn't fit in the charging socket... it fell out so it couldn't charge. A new charger was sent Mid May. Still doesn't fit. No charger. No charge.
Then they send a battery. I received on 27/8/24. Pointless....I can't charge the battery. So tonight they are going to send me a new "host". what the hell is that?
32 emails later... and no working vaccuum since April.

I have repeatedly asked for a refund, but that request is neither mentioned or acknowledged.

DO NOT BUY THIS GARBAGE

Worst customer service ever! Product was ordered on the 15 Aug and due to be delivered on 26 Aug. Delivery service delivered to a completely wrong address. So I contacted them as well as MoonPod. This is the response “Dear Customer,

Thank you for choosing our products and being satisfied with our services. We are sorry to learn that you have not received the goods we sent, but according to our records and logistics information, your package has been successfully signed for.”

How is it my job to follow up their courier who delivered to the wrong address! What service, what product! I just keep getting told to check my mailbox for an attempted delivery note. There is nothing because the courier did NOT even come into my estate!

Multiple emails and it’s the same response check your mailbox! They clearly do not read the emails at all!

Not a great start of a product that I have yet to receive! Absolutely terrible customer service.

After weeks of back and forth Couriers Please finally had and answer for me and that they had last the my parcel. I forwarded the information to MoonPod to which it was still not good enough.

What sort of business makes the customer follow up their courier service. You are the business you should be sorting it out. They have done nothing on their part and made me do everything!

They finally accepted the fact that the parcel was lost and said I could get a refund or a new product. I’m sorry but with that disgusting service why would I want anything to do with them. So I asked for a full refund, then they have to audacity to charge me a 15% cancelation fee!

How dare they! You made me do all the work to prove to you that I was not lying and that the courier company that you use lost my parcel and now you want to charge me! Absolutely disgusting and disgraceful how you treat customers!

ZERO CUSTOMER SERVICE SKILLS. It’s like talking to robots with no comprehension of what is actually happening! The response to my review just shows how little they care.

Someone sent the wrong color for the main body pod, I contacted MoonPod by email, the CSA was courteous and said she'd send the correct color cover to me, after verifying the color.

I ordered a Moon Pod crescent but what arrived was the Moon Pod footstool. I spoke with Cecilia and customer service and she rectified the problem very quickly. The customer service team is better at Moon Pod than any other which I had to interact... The speed, courtesy, responsiveness was truly and happily astounding!!!! Thanks to you, Cecilia!!

Cecilia was very understanding with my concerns and addressed them quickly and it was a win-win on both sides!

Cecelia was amazing, she helped me throughout the whole process and provided me with the best support. Her response was always clear, and helpful.
She’s amazing!

Great looking product, really sucks up the dust and is easy to use and store. Customer service has also been brilliant. I spotted a slight blemish on a component and it was replaced within a few days.

The one star review is to highlight the company MoonPod UK that sells vacuum cleaners that are not fit for purpose, are a fraudulent company who have no base or website in the UK. This company is different from the site you are reading my review on Moonpod beanbags (this site). If you have been stung by MoonPod UK or are waiting for an order DO NOT ACCEPT DELIVERY REPORT THEM AND CLAIM A REFUND VIA YOUR BANK. JOY at MoodPod customer support does not care and is probably AI.

I accidentally ordered more than I had meant to because I had too many tabs open in my browser. I contacted moon pod within the hour and they let me know they were on it. It was a holiday week/weekend and even though I contacted them quickly, I knew it was probably a stretch to cancel some of my order before it shipped out. Turns out they were able to fix my order before it shipped out and were very communicative about what the process was. Very grateful!!

LOL, see standard response below 😂 Proves my point 🙄

service must have changed in last year......my experience was the total opposite to that below, refusing to cancel order and refund money stating already sent when tracking information proves otherwise
awaiting delivery and trying to return with what looks like no assurance of getting refund!!!

I placed an order this morning, which I should’ve given more thought to. After a few hours I contacted moon pod, owning my error and asking them to cancel my order. Because the only means of contact is email, I was getting more and more concerned as time passed.

No need! I did indeed hear back via email and everything had been taken care of. The order was canceled and my credit card was reversed. Absolutely no problem.

I really appreciate this level of customer service especially when it was my mistake.

Date of experience: 28 June 2023