Any 5 star review is listed as U.S. Buyers beware I bought this piece of rubbish last year Cheap Chinese import
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This company owned by ByTech has very poor customer service for its vacuums. Does not deliver service. Delays - only response by email - several hours to 1 day after receipt. Refuses to take return... Voir plus
MOONPOD=CAVEAT EMPTOR STOP! Before you buy one of these things be aware that the RETURN process for these things is beyond painful! It should be a clue that there is NO TELEPHONE NUMBER to contac... Voir plus
L'entreprise a répondu
I have been on a spinal care kick for many years, roughly 15 of them. MoonPod not only is the most comfortable zero gravity seating solution for spinal alignment, it is also the most economically viab... Voir plus
L'entreprise a répondu
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Do NOT use this company
This company has a woman as part of their customer services called "joy", never has a woman been so poorly named. I have asked for a return address as the product is worse than the hoover I was replacing it with. It has been wrapped up and I await still an address to return it to. There is no phone contact, or address, you really should be careful, or you too will end up in my position, just about to contact Trading Standards.
19 juin 2024
Avis spontané
Réponse de Moonpod
Hello Diana, and we appreciate your time.
And we're sorry to know about what happened with your online purchase, however, we apologize -- it seems that you placed an order with a different company that may have the same name as the Moon Pod, as we don't have a hoover available for purchase.
Our customer support team can also be contacted via chat, email and phone (please refer to our official website).
Also, the Moon Pod's products are bean bag furniture, and to know more about us, please feel free to visit our official website: https://www.moonpod.co/
We're sorry again to know about your online shopping experience, and we hope that your issue will be resolved right away, with the company you made a purchase from.
We appreciate your time and understanding on this matter, and stay safe!
Bought the mattress topper
Bought the mattress topper. Used for 20 days and didn’t get one nights sleep. No padding and a total rip off. Return policy is a joke. Save your money!! Do NOT buy!!
Update: The reply from Moonpod below is ridiculous. I DID email them for assistance and they basically told me to pound salt. The false advertising and misleading marketing should be illegal. Bait and switch! Order 1291699!
19 juin 2024
Avis spontané
Réponse de Moonpod
We appreciate your feedback Douglas, and we're sorry to know if the mattress topper did not work out for you or it's not what you envisioned.
For further assistance, you may reach out to us via chat on our website, or email to cx@moonpod.co.
Please know that our ears are always open to customer feedback, as it will help us gain insight into how other customers feel. Rest assured, we will take this into consideration in order to improve our work at Moon Pod.
Thank you once again for your feedback.
SCAM SCAM SCAM If I could give no stars I would..
If I could give no stars I would... they are a dishonest company from China who falsify reviews and will not allow returns, even though their online policy allows for returns. Absolute crooks... do not send them your money!!!
I have been messaging for almost 3 weeks, and Im no further ahead with the return... SCAM SCAM SCAM
1 juin 2024
Avis spontané
Highly satisfied!
I can’t say enough about this company in terms of both product and customer service. I’ve purchased two crescent moon pods more than a year ago and I’m extraordinarily pleased with the comfort and durability of this pillow. Also, the customer service department is a dream to deal with. They provide timely feedback and make every effort to satisfy their customers. I highly recommend Moonpod!!!
20 mai 2024
Avis spontané
Réponse de Moonpod
Hi Joanne,
First of all, thank you for all your support on the Moon Pod!
We appreciate your wonderful feedback, and we're glad to know that you love the comfort the amazing Moon Pod products bring, as well as the customer service we have provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing feedback and support on the Moon Pod!
Chris was very helpful.
Chris was very helpful and provided the information I needed to make a decision about the Moonpod pillow.
3 mai 2024
Avis spontané
Réponse de Moonpod
Hi Mikela,
First of all, thank you for all your support on the Moon Pod!
We appreciate your wonderful feedback, and we're glad to know that you are satisfied with the customer service Chris has provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing feedback and support on the Moon Pod!
Customer service responded very quickly…
Customer service responded very quickly when my product arrived without the cover. A new one was sent out to me immediately and we are now enjoying the moonpod. Thanks.
16 mars 2024
Avis spontané
Réponse de Moonpod
Hi Marc,
First of all, thank you for all your support on the Moon Pod!
We appreciate your wonderful feedback, and we're glad to know that you love the comfort the amazing Moon Pod brings, as well as the customer service we have provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing feedback and support on the Moon Pod!
I requested a current update on the…status of estimated ship date of my order.
I requested a current update on the estimated ship date for my order. The Moon Pod Customer Experience representative was courteous and quick to respond to my request for additional info regarding said order. I was supplied with the requested information to my satisfaction.
11 mars 2024
Avis spontané
Réponse de Moonpod
Hi Istiompax,
First of all, thank you for all your support on the Moon Pod!
We appreciate your wonderful feedback, and we're glad to know that you are satisfied with the customer service we have provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing feedback and support on the Moon Pod!
Mark was extremely helpful
Mark was extremely helpful, prompt in his response(s), and patient with me. There was an issue with shipping (not on the company's side), and Mark was able to provide me great information, and ultimately getting another Pillow (4D Pillow) sent out to me.
7 mars 2024
Avis spontané
Réponse de Moonpod
Hi David and thank you for your wonderful feedback!
We appreciate you sharing this with us, and we're glad to know that you are very satisfied with the service Mark has provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing feedback and support on the Moon Pod!
Mark and the support team were amazing!
Mark and the support team were amazing. I had an issue with a mistake (that I had made) on my order, and within a day support had it all fixed.
Great to deal with real people helping solve issues if and when they arise. Way to go folks!
6 mars 2024
Avis spontané
Réponse de Moonpod
Hi James and thank you for your wonderful feedback!
We appreciate you sharing this with us, and we're glad to know that you are very satisfied with the service Mark has provided and the quick resolution -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing feedback and support on the Moon Pod!
Cecelia understood my request and kept…
Cecelia understood my request and kept me informed of status updates along the way. She was also able to provide a resolution to my issue.
5 mars 2024
Avis spontané
Réponse de Moonpod
Hi Anisha and thank you for your wonderful feedback!
We appreciate you sharing this with us, and we're glad to know that you are very satisfied with the service and resolution Cecelia has provided with your concern -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing feedback and support on the Moon Pod!
I ordered the wrong color covering when…
I ordered the wrong color covering when I initially ordered. I immediately contacted customer service to see if I could exchange the cover only. They quickly sent me a free return label to be able to exchange. I haven’t received my exchange but feel confident this will happen.
22 février 2024
Avis spontané
Réponse de Moonpod
Hi Leanne and thank you for your wonderful feedback!
We appreciate you sharing this with us, and we're glad to know that you are very satisfied with the service we provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing feedback and support on the Moon Pod!
Best customer service
Best customer service! Rapidly jumped in to help, and made things much easier for me!! Can’t wait to actually get my moon pod!
27 février 2024
Avis spontané
Réponse de Moonpod
Hello and thank you for your wonderful feedback!
We're glad to know you are satisfied with the service we provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing feedback and support on the Moon Pod!
The best customer service I have ever…
The best customer service I have ever had. Fast answers to questions and followed up twice to ensure everything was on track and that I was happy with the product. Especially impressed with customer service rep Hiyezel.
23 février 2024
Avis spontané
Réponse de Moonpod
Hi Joe and thank you for your wonderful feedback!
We're glad to know you are satsfied with the service Hiyezel provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing feedback and support on the Moon Pod!
Issue with a product
I had an issue with a defective product. I contacted customer service and they responded quickly and resolved my issue. We have never had such amazing customer service with any company. The product and the company are the best!
21 janvier 2024
Avis spontané
Réponse de Moonpod
Hi Joe and thank you for your wonderful feedback!
We appreciate you sharing this with us, and we're glad to know that you are very satisfied with the service we have provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing feedback and support on the Moon Pod!
I am so disappointed with Moon Pod as a…
I am so disappointed with Moon Pod as a company, in their products, and customer support. I purchased two Moon Pod chairs for our game room. Immediately after they came out of the box, they seemed somewhat "flat" - but we gave them a try. Each time we sit on them, we sink to the floor - it's nothing but the cover fabric between us and the floor. I contacted Moon Pod for support - hoping for either a replacement insert or additional filling. I received the run around - I was referred to Wayfair for help, since that's where I purchased them. Wayfair referred me to Moon Pod as it is a quality/warranty issue, not an order/shipping issue. Moon Pod straight up refused to provide any warranty assistance because I purchased from Wayfair (no real reason why, I was ordering other things from Wayfair and saw them so I stuck them in my cart) - despite their choosing to partner with Amazon, Wayfair, etc. to sell their products.
They refused to contact me by phone, instead requiring me to go back and forth via their chat - which they only replied with canned, unhelpful responses. Refused to provide me with two courtesy refills - instead they wanted me to purchase them for $19 each - which begs the question, if the chairs are so great and top quality, why do you need to sell refills? I would rather have worthless bean bag chairs than give such a sketchy, unhelpful company more of my money for chairs that already cost me hundreds of dollars. I don't recommend buying these - either from Moon Pod directly or from a reseller. The quality simply doesn't match the price.
9 janvier 2024
Avis spontané
Réponse de Moonpod
We appreciate you reaching out Christopher.
We appreciate you sharing this with us, and we're sorry that we were unable to do more regarding your concern with the Moon Pod products you bought from our partner Wayfair.
And while we regret that you feel this way about Moon Pod, we appreciate you taking the time to provide us with your feedback.
Please know that our ears are always open to customer feedback, as it will help us gain insight into how other customers feel. Rest assured, we will take this into consideration in order to improve our work at Moon Pod.
Thank you once again for reaching out.
Quick response and assistance in change…
Quick response and assistance in change to order helped me to be unstressed!
28 décembre 2023
Avis spontané
Réponse de Moonpod
Hello Tamara and thank you for your wonderful feedback!
We're glad to know that you are very satisfied with the service we provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing feedback and support on the Moon Pod!
“the most comfortable place on EARTH!”
My mom and dad got my husband and I (33 y/o) a moon pod for Christmas after overhearing I wanted one
To summarize how I feel, I haven’t sat down or laid down on any other furniture other than my bed in 2 days, and I laid back on it today and exclaimed, “this is the most comfortable place on earth!”
I found hubs finally getting a little moon pod time in when I caught him sleeping on it while I was getting ready.
Lastly, and I have a photo I’d love to attach, my parents little shiz tzu pup lays out all sprawled out on it when no one else is taking up the space.
Thank you!!!
24 décembre 2023
Avis spontané
Réponse de Moonpod
Hi Rachel and thank you for your wonderful feedback!
We're glad to know that your family loves the comfort the amazing Moon Pod brings!
We hope to see you soon with other Moon Pod products, and thank you once again for your amazing feedback and support on the Moon Pod!
I can’t rate the product yet because…
I can’t rate the product yet because it’s a gift but I had an issue with the tracking and once I emailed customer service it was taken care of the same day.
20 décembre 2023
Avis spontané
Réponse de Moonpod
Hello and thank you for your wonderful feedback!
We're glad to know that you are very satisfied with the service we provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing feedback and support on the Moon Pod!
Customer Service responded to me in a…
Customer Service responded to me in a timely manner and addressed my concern immediately. Thank you so much for working with me!
20 décembre 2023
Avis spontané
Réponse de Moonpod
Hello and thank you for your wonderful feedback!
We're glad to know that you are very satisfied with the service we provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing feedback and support on the Moon Pod!
Moonpod and its customer service team…
Moonpod and its customer service team were very responsive and helpful at all times regarding a "system glitch" and an issue I thought I had, which was resolved quickly and professionally, and I am very happy with their product as well. The moonpod is very comfortable, versatile and relaxing
16 décembre 2023
Avis spontané
Réponse de Moonpod
Hello and thank you for your wonderful feedback!
We're glad to know that you love the comfort the amazing Moon Pod brings, and that you are very satisfied with the service we provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing feedback and support on the Moon Pod!
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