Any 5 star review is listed as U.S. Buyers beware I bought this piece of rubbish last year Cheap Chinese import
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This company owned by ByTech has very poor customer service for its vacuums. Does not deliver service. Delays - only response by email - several hours to 1 day after receipt. Refuses to take return... Voir plus
MOONPOD=CAVEAT EMPTOR STOP! Before you buy one of these things be aware that the RETURN process for these things is beyond painful! It should be a clue that there is NO TELEPHONE NUMBER to contac... Voir plus
L'entreprise a répondu
I have been on a spinal care kick for many years, roughly 15 of them. MoonPod not only is the most comfortable zero gravity seating solution for spinal alignment, it is also the most economically viab... Voir plus
L'entreprise a répondu
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Do not hesitate to buy...buy now!
Not only was the Moon Pod a hit with my 15 year old but all his friends as well. I later ordered another product the Lunar Lift to complete the "lounge aspect". I was a bit overzealous in ordering and ordered two, my mistake totally. Not only did I receive an immediate response to my call to cancel but was supported the entire way and received a quick refund...Buy this you and your family will love it. It is so comfortable and I have scoliosis and am almost never comfortable!
27 novembre 2022
Avis spontané
Réponse de Moonpod
Hello and thank you for your wonderful feedback!
We're glad to know that you love the comfort the amazing Moon Pod products bring, and that you are very satisfied with the service we have provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing support of the Moon Pod!
Everyone was very kind and helpful
Everyone was very kind and helpful. I really appreciate all your assistance with my refund.
Happy Holidays
11 décembre 2022
Avis spontané
Réponse de Moonpod
Hi Delores, and thank you for your wonderful feedback!
We're glad to know that you are very happy with the service we have provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing support and feedback of the Moon Pod, and we hope you had a wonderful holiday too!
I returned my moonpod because it didn’t fit in the space…
I returned my moonpod because it didn’t work in the space Intended. The service provided by Hiyezel during the process was outstanding - he was nice, professional, and prompt responding to my questions. Thanks, Hiyezel!
Hiyezel
10 décembre 2022
Avis spontané
Réponse de Moonpod
Hi Nina, thank you for your wonderful feedback!
And although we're sorry to know that you had to return your Moon Pod order, we're glad to know that you were satisfied with the service Hiyezel has provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing feedback about our service!
Life Changing
I wanted to thank you guys for such a wonderful, life changing product. I ordered the crescent pillow a few weeks ago and it has saved my life. I couldn't sit on my couch or in my bed because my vertebrae would compress down on themselves and then would become inflamed and swollen. It got so bad that I wouldn't be able to walk easily for hours. (Chronic illnesses are so fun sometimes)With the pillow, I have something to lean against and support my spine. I am no longer waking up in crippling pain and now even have a way to relieve some of it after work. If I could get away with it, I would be perfectly ok being the person who carries around a pillow everywhere they go. God knows I have it with me everywhere in my house. Even my dog loves it.
1 million stars out of 10. The only thing I wish was that there was a slightly smaller version. Just so I could bring one with me everywhere
30 novembre 2022
Avis spontané
Réponse de Moonpod
Hi Malinda, thank you for your wonderful feedback!
We're glad to know that the Moon Pod pillow has helped you lessen the pain you're experiencing, and that you love the comfort our amazing product brings!
Thank you once again for your awesome feedback and support of the Moon Pod!
BUY BUY BUY
Ordered the complete moon pod set and we couldn’t be happier. We actually order a second one. Not only are we completely satisfied with the product but the customer service is exceptional. Thank you Moon Pod Team! Stop hesitating and buy buy buy!
4 décembre 2022
Avis spontané
Réponse de Moonpod
Hi Michael, first of all, thank you for your wonderful feedback!
We're glad to know that you love the comfort the amazing Moon Pod products bring, as well as you are very satisfied with the service we have provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your awesome support and feedback about the Moon Pod!
Excellent customer service!
Hiyezel was so quick to respond to my numerous emails and answered all of my many questions even though it was about a return.
Although I decided to keep my order in the end, The company went above and beyond to keep me informed about my order. The order was shipped right away and was at my door very quickly.
You guys provided exceptional customer service and I am very satisfied with my experience!
28 novembre 2022
Avis spontané
Réponse de Moonpod
Hi Chanda, first of all, thank you for your wonderful feedback!
We appreciate your note, and we're glad to know that you are very satisfied with the service Hiyezel has provided with your concerns -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing feedback and support of the Moon Pod! And for any other concerns, feel free to reach out to us anytime.
I recently was in Austin on a 10 week…
I recently was in Austin on a 10 week assignment and when I ordered my moon pod, I saw that it shipped to that address. I got home last week and Chris took care of the address change right away which I so appreciate.
29 novembre 2022
Avis spontané
Réponse de Moonpod
Hi Shannon, first of all, thank you for your wonderful feedback!
We appreciate your note, and we're glad to know that you are very satisfied with the service Chris has provided with your shipping address change request -- please know that here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing feedback and support of the Moon Pod! And for any other concerns, feel free to reach out to us anytime.
Great company to work with
When I placed my order with moon pod I was really excited to get a sake price. However the discount which was originally applied in my cart disappeared but I didn’t realize it when I finished the transaction. I reached out to moon pod unsure if they would honor the discount since the transaction had already gone through. Not only did they respond to my email quickly, but they graciously adjusted the price and honored the discount. They were quick to respond, easy to deal with, and remedied my problem. I left feeling they are a company of integrity. I can’t wait to get my moon pod!
28 novembre 2022
Avis spontané
Réponse de Moonpod
Hi Rick, first of all, thank you for your wonderful feedback!
We appreciate your note, and we're glad to know that you are very satisfied with the service we provided when the discount was not applied to your order -- please know that here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing feedback and support of the Moon Pod! And for any other concerns, feel free to reach out to us anytime.
The Crescent is my fave
Love the crescent for myself. I love to use it when I read. Just ordered two more to give as gifts. Great customer service!
18 novembre 2022
Avis spontané
Réponse de Moonpod
Hi Tricia, first of all, we thank you for your wonderful feedback!
We appreciate your note, and we're glad to know that you love the comfort the amazing Crescent brings!
We thank you once again for your amazing support and feedback on the Moon Pod, and please feel free to reach out to us anytime you need further assistance!
Great, fast delivery!
I asked that the Moon Pod I ordered be delivered as soon as possible so my granddaughter could take it back to school to comfortably study for exams. Hiyezel from their customer service said it was on the way and sent a tracking link. It arrived yesterday! I’ll give it to my granddaughter at dinner tonight. She’ll be so happy and I will too!
18 novembre 2022
Avis spontané
Réponse de Moonpod
Hi Charinrich, first of all, thank you for your wonderful feedback!
We're glad to know that you are very satisfied with our service, as well as with the support Hiyezel has provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for all your amazing support and feedback about the Moon Pod!
Exceptional customer service
I had the absolute most exceptional customer service. Appreciated Cyrelle’s patience and updating my bundle order to color preferences. Can’t wait to see how the moon pod feels for sure. I researched this one, yogibo and love sac and chose to try the moon pod.
14 novembre 2022
Avis spontané
Réponse de Moonpod
Hi MT, first of all, we thank you for your wonderful feedback!
We're glad to know that you are very satisfied with the service Cyrelle has provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing support and feedback about the Moon Pod!
And for anything else, feel free to reach out to us anytime for further assistance.
Great Customer Service!!!
While ordering my Moonpod I accidentally had the incorrect shipping address due to the auto input options on my phone.... one email and everything was resolved! Thank you for all of your assistance Mark! Efficient, Friendly, and Detailed!
11 novembre 2022
Avis spontané
Réponse de Moonpod
Hi Kelvin, first of all, thank you for your wonderful feedback!
We're glad to know that you are very satisfied with the service Mark has provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing support and feedback about the Moon Pod!
Fast response to inquiry
Fast response to inquiry, very helpful without causing client (me) more work. 😁
10 novembre 2022
Avis spontané
Réponse de Moonpod
Hi Julie, first of all, thank you for your wonderful feedback!
We're glad to know that you were satisfied with the service we have provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing support and feedback about the Moon Pod!
Difficult returns process
The company makes it extremely difficult to return their products. I requested a refund of my monopod within 14 days of receiving the order. I was then told that the shipping cost to return would be $70 ( I live in the US) and that I would be charged an extra fee b/c I didn't keep the original plastic bag the moon pod and sleeve arrived in
31 octobre 2022
Avis spontané
Réponse de Moonpod
Hi Alicia, first of all, thank you for your feedback.
We appreciate your input, and while we regret that you feel this way about Moon Pod, we appreciate you taking the time to provide us with your feedback. And we're sorry for any inconvenience with your experience with our return process. Kindly note that we have a general return policy that we offer to all customers. And please know that our ears are always open to customer feedback, as it will help us gain insight into how other customers feel. Rest assured, we will take this into consideration in order to improve our work at Moon Pod.
We appreciate again your input about Moon Pod's return policy.
Amazing Product & Service
Aside from an amazing product, I received Great customer service and communication!
7 octobre 2022
Avis spontané
Réponse de Moonpod
Hi Vanessa, first of all, thank you for your wonderful feedback!
We're glad to know that you love the comfort the amazing Moon Pod product brings, as well as you're satisfied with our service -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your awesome support and feedback about the Moon Pod!
Very good product and even better customer service
Had a missing cover and was replaced quickly and with out a hassle. All companies should learn from moonpod on what customer service should be.
21 octobre 2022
Avis spontané
Réponse de Moonpod
Hi Isaac and thank you for your wonderful feedback!
We're glad to know that you love the comfort the amazing Moon Pod products bring, as well as you're very satisfied with our service -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
As always, feel free to reach out to us anytime for anything else you may need, and thank you once again for your amazing support and feedback about the Moon Pod!
My New Pillow
I ordered the new pillow and got it yesterday.
My neck always sore when I wake up in the morning but not today. The pillow is amazing. I love my new pillow.
10 octobre 2022
Avis spontané
Réponse de Moonpod
Hi Kerby, first of all, thank you for your wonderful feedback -- we're glad to know that you love the comfort our new Moon Pod 4D Pillow brings!
Thank you once again for your amazing support and feedback about the Moon Pod!
Excellent customer service. Maiko helped me every step of the way. Tremendous experience.
When I accidentally received a wrong color lining they helped me eradicate the issue quickly and efficiently.
6 octobre 2022
Avis spontané
Réponse de Moonpod
Hi MT, first of all, thank you for your wonderful feedback!
We're glad to know that you were satisfied with the service Maiko had provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing support and feedback on the Moon Pod, and for anything else, feel free to reach out to us anytime and stay safe!
Friendly helpful employees and the…
Friendly helpful employees and the moonpod is soooo comfy! Thanks!
30 septembre 2022
Avis spontané
Réponse de Moonpod
Hi Hayden, thank you for your wonderful feedback!
We're glad to know that you love the comfort the amazing Moon Pod products bring, and that you are satisfied with our service -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing support and feedback about the Moon Pod!
I attempted to obtain a RMA less than…
I attempted to obtain a RMA less than 24 hours after receiving the 4D pillow and all you get it the run around. The pillow is awful and customer service is just as bad. No phone number to call, all done online and when I told them the link to start a return was not working they didnt want to assist. then they demand photos even though. then they charge a BOGUS restock fee NEVER will I support this company and believe me I will share the poor experience I have had with anyone who will listen.
27 septembre 2022
Avis spontané
Réponse de Moonpod
Hi Melinda, thank you for your feedback, and we appreciate your input. And, while we regret that you feel this way about Moon Pod, we appreciate you taking the time to provide us with your candid feedback regarding our Return Process and service.
Please know that our ears are always open to customer feedback, as it will help us gain insight into how other customers feel. Rest assured, we will take this into consideration in order to improve our work at Moon Pod.
Thank you once again for your input.
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