MotorCycle Direct Avis 

Ashleigh was a great help. Very very quick on the webcam

Insurance policy was cancelled , no way to contact them to find out why as the only way seems to be an online portal which I can’t access as I don’t have a policy . Had been with them for many years and they did this after many years of auto renewals . Would not recommend at all .

Impossible to speak to anyone, I cancelled my policy after 5 months and received no refund.
I'll be sharing my experience with the wider biking community.

my insurance was cancelled after two weeks i have provided all documents all proofs of address bill driving licence v5 document no claims bonus proof. my insurance cost me £173 a year after 2 weeks cancelled and refund me only £42, i think it is scam company.

I insured my motorbike fully comp had to cancel a few weeks later and got not a penny back and trying to talk to someone about it is imposable

Disappointing!!
I requested my document pack be sent through the post. After two months, I'm still waiting. Several phone calls later, all I get is welcome letters instead of my certificate etc. I was assured that three copies had been posted to me in response to my calls, and yet none materialised. It's odd that i can receive duplicate welcome letters, but no insurance certificate.
Blaming the postal service is no excuse, and the overreliance on the `Customer Portal` is limiting and seemingly impossible to access.

Smooth transition. Webpages easy to navigate.

Impossible to log on to the portal to renew my policy, impossible to talk to anyone, they make life so difficult for motorcycle insurance. I’m once again waiting to talk to someone it’s now another 30 minutes

Quite straight forward to use and cost was better than my previous insurers renewal price?

Process was so easy start to finish. The website was very clear and provided all the information I needed to allow me to make an informed decision. Obviously the price was a major factor but not the only factor. Good reputation clear pricing and choice were also major considerations. Instant access to my documents. Couldn’t be happier. Thank you.

Nice and easy to fill out not to much of a headache , very good on price

Very easy and straightforward ; also gave the best price

Shocking, found MD using a comparison website. Looking for 50cc scooter insurance, only option is bike. Changed details to full car all good. Received documents, I suddenly had full bike insurance. Contacted MD using their chat. Got put on hold for ages to talk to a person.
The person was totally unknowledgeable about bike insurance. Was requoted twice the price, so I cancelled. Got charged £60 admin fee. RIP OF COMPANY.

No and No to the reply.
If you READ the review, it explains. Further the agent did not really have a clue.
And again I changed the settings on the compare website to moped........
I had allready paid the price of the insurance, then received the paperwork, when I read this it stated full licence.
I would have been driving around uninsured and illegally. So don't talk rubbish, look at YOUR systems. Bye-bye.

After trying to proceed with the original quote, the payment was not processing, so I spoke with the chat, who advised me their system doesn’t like safari and to move to chrome. After doing this, and putting the web reference in, it did not find my details or any record of the quote. I did it all again and had the same issue. 2 soft searches, no policy and the most unhelpful chat service, who ignored me after I said I wanted to make a complaint. Stay well away. I have screenshots of the chat to compliment the above.

Got insurance from this company changed bike after 2 weeks the company would not give me a quote for new b8ke then wanted the years balance to cancel then went into my bank account and took money without my permission claiming they had to pay for breakdown up front which was included in the policy stay away from this company charlatans.
They also use a company called premiere credit who does a hard credit search for the price off a 100 pounds which hits your credit report hard any other company uses a soft search for such a small amount so for 110pound premium they charged me 95 pound cancellation which was there fault not giving me a new quote and it has hit my credit score which was worth more than there premium even speaking to someone didn't help they took the money anyway so if I've paid for a breakdown service for a year where are the details no can't get that information either so save your money your credit score stay away from this company because if anything should happen while your insured don't expect any assistance seeing i paid for breakdown cover for the year give me the details to contact the company so I can transfer to my new bike

0344 800 966
Took them three days to come back from a query and trebled the price. Still the details were inaccurate and my details have not changed, except no points on licence. Was impossible to correct online.
If you want to call them 0344 800 966 this is the number they don't want you to know.
Used MCN comparison and got a way better deal.
DO NOT USE THEM

Dreadful, appalling, shocking, con artists, rip off merchants...AVOID ! filled in the online quote, all good . Checked the documents that arrived by email, found a couple of discrepancies so had to use the live chat to amend the details. Was told that I had filled it in wrong on the online form ( bull shit !) charged me £48 to amend the quote and then a £20 admin fee ! Now I've been told I've not admitted to a insurance claim (that I had no knowledge of) and now they want another £48 plus a £50 fee... Absolutely shocking, and that on line chat, f. me ! Awful... Had my pants pulled down with these , they reel you in with a good quote then continue to rob you. Great way to start with a new customer.

1 hour 10 minutes waiting in a ‘chat’ queue after not being able to advise of change of bike online due to newly registered bike not appearing in the database
70 minutes in effect ‘on hold’…
Absolutely unacceptable.
Accordingly cancelled insurance despite the admin fee of £50.
Very poor customer service.

Absolutely shocking insurance company, sky high renewals and then show up on comparison sites half the price for the same cover. Their emails always go through to your junk and they are very difficult to speak to. Overall terrible don’t use