Activate Collision Solutions  Avis 

Repairs were smoothly arranged around my availability and was so quick. They called me to send updates and when done they delivered to my door step. Car was delivered clean and fueled

Great service from start to finish. Jodie Fife Made the hole experience stress and hassle free, every team member I also spoke with was very helpful and friendly.

It was a great communication all the proces.
Service was quick and done perfectly.
Team members was so helpful and friendly.

Very professional they kept me updated regularly as to the progress of repairs to my vehicle .The repairs were very well done as well .Really pleased

It was great experience with this company.
All damages was repeated very quick and in high quality. My company lables was even copied and replaced.
I can't find any difference in colour.
Just fabulous 👌 work.
Definitely highly recommend them.
And team is very friendly

Avoid at all costs!!
Was allocated to them for a non-fault accident. They they allocated me to Steer Farringdon. It took 2 months for them to repair minor damage to the bumper. When it was finally returned, there was further damage they had caused (a scrape and body displacement). They did not inform me of this and hoped I would not notice. They took the car back and repaired the scrape but didn't repair the displacement. They took it back for a 3rd time and repaired the deplacement but returned it with a brake warning light, excess milage used, vent damage and damage to the side of my door. They have refused to accept liability and also falsified the pre repair checklist. Luckily I took a photo of the report before they made any changes and will now be involving the motor and financial ombudsman. Absolutely shocking service. I was better off leting the at fault party repair. Please save yourself the trouble. Tina failed to investigate properly and simply took the garages word. I am still waiting to hear back on why records were edited after I signed them!

It was a job well done

My Citroen C3 was repaired perfectly and on time and I was kept moving with a courtesy car. I really appreciated the service I received

Jamie and Nicki were extremely helpful throughout and kept me updated during the repair

Excellent repair and paintwork! My car was looking a bit funny before, but Marshmallow (my insurer) recommended Steer Romford and they didn’t disappoint. Within just 3 weeks my baby car was back on the road, looking lush and fresh.

That said, customer service could be improved. It would be much better if staff proactively explained what work had been carried out. Once I did, however, the lady handling my case explained everything clearly and thoroughly, which I appreciated. ❤️

They were very transparent with us and patient too. They kept giving us updates every step of the way and this made us less anxious

Kynaston repair centre in Exeter were excellent - great communication from Angela and a brilliant flawless repair from the team

My experience with Steer in Dover, Kent was first class. Very quick turnaround with regular updates on the progress of my repair. Ladies in reception were very welcoming and polite and very helpful with the courtesy car. My repair is superb, very impressed..car looks brand new. Would highly recommend’Steer’s’ services to anyone. Thank you.👍

My claim was handled with speed and repairs done timeously

The car has been repaired perfectly and staff were so professional

Once my insurer had given them the go ahead they fully repaired my car.
I was supplied with an automatic courtesy car as soon as they collected my car from my home

Good service.Considered our priority while picking up and dropping the vehicle.Very helpful

My insurer sent my car to them after an accident. They promised a 3-week repair, but it took over 2 months. When I finally went to collect the car, they forced me to sign paperwork before even showing me the car. After the long wait, the car still wasn’t properly repaired, there still a loud abnormal noise from the engine.

The staff dismissed it as “wear and tear” on the exhaust, but I knew that wasn’t true. I had the car independently inspected, and it turned out the issue was two broken engine mounts, nothing to do with the exhaust and a completely different part of the car. They had sent my insurer a false report blaming the noise on wear and tear, and even lied that my independent garage was agreed with them (it wasn’t).

I was left with a faulty car and no support. It took ages to escalation to the Financial Ombudsman, who ruled in my favour. My insurer had to cover the proper repair and compensation.

They were dishonest, unprofessional, and evasive throughout. They shifted blame, misled my insurer, and showed no accountability. Absolutely appalling service, do not trust them with your vehicle.

Good overall performance

They make my car as new . Happy with the results