Moyses Stevens Flowers Avis 

I would give no stars if I could.
I ordered flowers for my husband for our 25th wedding anniversary. I chose to spend a large amount of money £112 plus £8.95 delivery because it was a special occasion and the claims on their website promised “The World’s finest flowers” and “luxury” flowers. When they eventually arrived (after 10pm) they were so disappointing that I cried. The ones my husband bought for me from the local flower stall (both hydrangeas as we had those at our wedding) were far superior in quality and size. When I complained (by email because their phone messages are full), I was offered the delivery charge back and a £30 credit towards another order!!! I refused as I was never going to buy from them again. There was then several back and forward messages with a belligerent person at Moyses Stevens which in the end I stopped because it was just upsetting me more. In summary, the flowers were a disgrace, they were also dead within days and the customer service was appalling. Fortunately I had bought them on a credit card and the dispute was resolved in my favour. Do not give this dreadful company business.

I contacted them via Instagram DM and received a prompt and helpful response from Sam, who was very kind and professional.

Sam is the one who takes care of me. Sam is a very good and helpful person. Sam is very kind and constructive.

Moyses Stevens were absolutely wonderful. The flowers at our wedding were stunning — elegant, vibrant, and beautifully understated. The church arrangements were breathtaking, and the bouquets were so delicately done.

The team was professional, kind, and incredibly organised — they even transferred the flowers from the church to the hotel and re-arranged them perfectly for our reception. Everything looked seamless and effortlessly beautiful.

We couldn’t have been happier — thank you for helping make our day so special. 🌸

The 2 hour vase bouquet course was far too expensive for what it was. Very short 'training/instruction' session within the 2 hours. Some sales spiel at the beginning. Lots of time do make our own arrangements but it would have been helpful if the instructor could have offered some guidance or help when making our own arrangements. The flowers that we were given were few, mostly foliage and the overall look for the bouquet was dull

From the initial enquiry to the event execution, Liza from Moyses was so incredibly helpful via email. I initially enquired for my micro wedding in London needing a small bridal bouquet , button holes and table decorations. She was quick to respond , happy to receive inspiration and clarified pricing and delivery clearly. I trusted their design and expertise.

On my wedding morning my bridal bouquet and button holes arrived at our London hotel hand delivered by 2 kind courier team members on time. The bouquet was stunning. The artistic composition and colours were divine and complimented our day perfectly. The flowers, candles and budvases arrived at the restaurant as planned and the table looked beautifully elegant.

I am so grateful for their artistic flare , kindness and support for our perfect micro wedding. I would 100% recommend them and return as a customer.

Thank you Moyses ! x

We loved the flower arranging workshop. The teacher was so informative and helpful. Great class size and beautiful bouquet to take home.

Avoid Moyses Flowers — truly awful experience.

I ordered flowers and champagne for a significant amount, expecting a premium experience. It was far from it.

The flowers arrived damaged, lopsided, and poorly presented, and the champagne never arrived at all. Trying to find out what happened took up most of my day and completely ruined a planned surprise dinner.

Even after sending clear photos showing flower heads broken off in transit, they refused to refund the flowers and I’ve had to chase them for over 10 days for a refund on the champagne that was never delivered.

Absolutely unacceptable service from a so-called luxury brand.
Avoid them.

I ordered flowers for special occasion. The delivery came a day late. I contacted the customer service and was assured if the flowers are not fresh they will be refunded. The flowers came upside down in the box and stems look wilted. Took the pictures of wilted stems and sent them to the customer service. In the meantime, threw the flowers out. An hour later I got a request to send more pictures of the bouquet from above. I explained that I threw the flowers out as they were no longer fit for the purpose. The company refused to refund. I agreed to credit note for the full amount but nothing has been sent.

As per many others, dead flowers, a promise of a redelivery which didn’t turn up (twice) and high prices. Do not bother - the days of them being London’s best florist are long gone. You’d do better at your local grocer.

I am a repeat customer and love all the flowers! The flowers available to purchase throughout the year are just amazing and seasonal! All the staff are so helpful! Sometimes I buy the pre made bouquets and sometimes I make my own bouquet! I have never had a bad experience with the staff and that is across multiple branches. I mostly visit the Mayfair or Selfridges branch. Special shout out to Keeley in the Selfridges branch who was phenomenal. Your staff and flowers are just amazing! Will continue to buy flowers from here!

The florest took the time to get to know me and was very encouraging. Very patient and knowledgeable. Made my experience enjoyable and encouraged me to continue with my dream moving forward. I loved this experience and would highly recommend

I chose this florist after careful research for a time-critical, end-of-life gift for a dear friend. Despite phoning twice to explain the sensitivity and confirm every detail, a key item - the candle intended to bring comfort while bedbound - was omitted from the delivery.

When I alerted them immediately same day and called again the next morning at 9:30am I was told it would go out ‘tomorrow’. I asked if it could go same day and they said whilst it wasn’t usually possible they would check. By 4:30pm I hadn’t heard anything so chased, I was told luckily as I had phoned them it could still go out ‘today for tomorrow,’ which completely missed the urgency I had explained and made clear I they did not care about the situation they had created. They have claimed they did everything they could once they were made aware. This is a categoric lie.

Mistakes happen, but the response was disappointing - a £40 store credit that does not cover any product on their site and requires me to spend more money with them. This felt tone-deaf given the circumstances and the care I took to brief their team. I asked instead if they would cover more flowers to be sent at their median price range, to be sent to the wife of our friend in the coming weeks, given the desperately challenging weeks ahead they would be facing and they declined. This would require them to offer just an extra £40 on top of their offer, plus postage. They declined.

If they had said they could not meet the delivery request, I would have made other arrangements. Instead, they said they could - with the experience added stress at an already heartbreaking time. Beautiful expensive gifts, just don’t expect them to arrive when you need them - unreliable and unaccountable service - to be avoided.

MOYSES STEVENS
Everything that could possibly go wrong with the florist with the Royal Warrant has gone wrong.

Their website does not work and their customer service is appalling

I have been a loyal customer for over 15 years. I ordered some special flowers for the Jewish New Year to be delivered today in the morning and paid an additional £12.50 for the delivery this morning.

The delivery date of 22.09.25 is clearly stated on the order on the website and on the invoice.

However I received an email saying there was no order date and the flowers couldn’t be delivered

When I spoke to Angelica she said I had not put the date on the order and when I quoted the delivery date on the order on their website and on the invoice she said ‘oh it must be an IT glitch’.

I suggested that the £12.50 should be returned to me as the shipping cost but she said she could not do that and she would have to speak to accounts who might give me a credit. I do not want a credit as I do not intend ever again to order flowers from Moyses Stevens.

When I asked to speak to a manager I was told first of all there was no manager in the office - they were out visiting a shop and then I was told by another customer service representative that the manager was on annual leave until the end of the month

Shocking service from the flower company with the Royal Warrant and their staff appear not to care one jot about a dissatisfied loyal customer

Shame on this company. What has happened to customer service?

I will be returning to M&S for all my flower deliveries who care about their customers

Attended a hand tied bouquet workshop, which was bought for me as a gift. It was great to learn more about flowers and then make my own hand tied bouquet. It is a huge bouquet so excellent value. It was lovely to switch off phones and do something mindful. I think it was Effie who took the course - she was absolutely lovely. Five days later and the flowers still look as good as new!

I would describe this company as professional to destroy special experiences/ocations. I’ve made an order for my mother’s birthday and paid an extra fee for being delivered in the morning from 9-12, I’ve called them more than 6 times during the whole day, and left them WhatsApp messages because it’s 9:00pm and she hasn’t received it yet! So if you need to send a flower bouquet with this company, please tell to your friend/family member they should stay at home for the whole day, just awaiting for them to arrive.

I highly recommend!!! The staff are so kind and helpful I showed them some bouquets for reference for what i like my bouquet to look like and they matched them perfectly and they included my favourite flowers. Sam beautifully arranged the bouquet. Thank you so much Sam and Moyses Stevens team!

I ordered a bouquet of flowers for my fiancé's birthday. The staff helped me choose a perfect flower to this special occasion. The delivery was on time and the flowers are handled with care. My fiancé was surprised and very happy after receiving it. This shop is highly recommend!

The flower arrangements are superb!

Thank you so much for the incredible flower... just love it