I have never been so disgusted with any piece of gear as these utterly garbage, low-quality MSR pots. Specifically, the stainless steel Alpine 2 pot set. These pots failed on their first use... Voir plus
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I wrote an email to have parts replaced that were damaged on the MSR Elixir 3-person tent. Michael M., a warranty service representative, emailed me back within a few hours and provided me with all th... Voir plus
Hubba hubba 2 tent. Fantastic until I needed service. Broke the skeleton frame. Could not find a replacement in Australia from anywhere. No support from MSR anywhere. Found that MSR out of business. F... Voir plus
One of the worst customer service experiences ever! I have been trying to deal with an expensive tent that failed on first use since June of this year. The experience has been consistently terrible, d... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Stoves, Cookware, Tents, Water Filtration, Hydration, Snowshoes, Trekking and Winter Backcountry Poles, and Snow Tools - MSR®
Coordonnées de contact
1st Avenue South 4000, 98134, Seattle, Etats-Unis
- www.msrgear.com
2,2
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24 avis
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If buying from MSR please be aware that…
If buying from MSR please be aware that their warranty is garbage. I mailed in 3x msr dragonfly fuel pumps in august 2020. Called in sept and oct to check on progress. Said they hadn’t got to it. Called in November and they said they would only replace one. I said ok, asked if I needed to do anything else, said no. Come January 2021 I call again, 6 months later and the guy said oh we forgot to mail it out. No apology, no follow through and no communication. I have always bought msr, but I will be buying from others no.
24 février 2021
Avis spontané
MSR Elixir 1
If you need an overpriced defective product which will break sooner then you count to 3, and totally inexistent customer service go ahead, buy MSR. Or buy similar quality product from AliExpress and save half of a price. You most probably won't get good service but same with MSR.
One of my pole connectoros have died on a 3d day of use with no reason I can see. I just packed it and unpacked on a next stop. Connector wasn't there anymore. If it's user error then you should be really careful with it, they are super fragile. And there's no included repair package which you can find nowadays even in cheapest Chinese tent.
It happened almost a month ago. MSR was notified. Then when I returned I brought tent to the store where I bought it, they also contact MSR. No reply to any of inquiry.
Overall I happy with a product, a made a hot fix with a duct tape and it stood well even in the harsh wind. MSR pocket rocket worked also well. That's why 2 starts, not 1.
PS. Updated it to 1 because find out that this company doesn't provide you any warranty at all. A lot of complaints on that point in FB reviews and other publics.
16 juillet 2020
Avis spontané
MSR Hubba Hubba 2 man tent
I ordered this tent online, having only seen the reviews and demonstrations on the MSR site. I was not disappointed. The tent is everything it claims to be, lightweight and very easy to put up and pack away. I managed to put the thing up in less than five minutes with no cursing, something my daughters were amazed about.
The whole thing packs neatly into a compression sack; I'm looking forward to years of adventures with this tent.
18 juin 2019
Avis spontané
Flexi 4 pot set
Flexi 4 pot set
Rather costly but well worth it.
Had for a while and great space saver when it comes to camping ⛺️
Well made and a better choice than other high priced pot set systems
Only bit that was missing is a frying pan which I got separate.
22 avril 2018
Avis spontané
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