I have given 5 stars as Mike from customer support personally got in touch with me and offered me £25 gift card for the delay of the last package. I wasn't expecting anything but that was nice of him... Voir plus
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Energy pouches dose what they say on the tin, late delivery to the date spec online, got three flavors to try all were ok but do have a cemical taste somtimes that can be qite intence but when it sett... Voir plus
So ordered online for delivery and everything appeared somewhat ok. Package was delivered 3 days later....to an unknown address over 300 miles away from me. Not a problem me thinks, ill contact Muse... Voir plus
Much improved now. They have a new customer service person in place. My previous experience with them was terrible. My most recent has been night and day different.
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Muse, the UK’s first nicotine pouch brand, where innovation meets tradition. Our journey began with a vision: to offer a cleaner, more accessible alternative to traditional nicotine. Muse nicotine pouches are tobacco-free, smoke-free, sugar-free, and free of harsh chemicals—allowing you to enjoy nicotine anywhere, without smoke, ash, or odor. Designed with a smooth, clump-free texture and crafted for long-lasting flavor, our pouches deliver fast, satisfying nicotine release. We’re committed to making quality affordable, offering a smarter, cleaner nicotine experience. Join us at Muse—a step toward a more liberated way to enjoy nicotine.
Coordonnées de contact
1 Brook Street, LE8 6LA, Leicester, Royaume-Uni
- hello@musepouches.co.uk
- www.museitnow.com
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A répondu à 3 % de ses avis négatifs
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Courier Change May Delay My Parcel
I’ve been using Muse for my pouches for about a year and have generally been happy with their service. However, I was disappointed with my most recent order. I placed it by 2 pm on a Friday with express delivery, expecting it to arrive on Saturday as it usually does. I noticed that the courier has now changed from Royal Mail, who normally send a morning text to notify me that the parcel is out for delivery. My order was sent via Evri, and the tracking hasn’t updated since yesterday—it still just says “processing my parcel.” I am now concerned that I may not receive my parcel until Monday.

Réponse de Muse
Great selection of flavours and…
Great selection of flavours and strengths. Customer service is excellent. Value for Money is exceptional. 10/10
Customer service only works via email
Customer service only works via email, no response on telephone. As a first time customer wanted to check in the legitimacy of this company. Products are sold also on Amazon.co.uk. Had promoted free trail on their website, however code does not work and I contacted customer service via email and was informed the promotion offer experienced. Then their delivery charge is extortionate £3.99 even if you buy multiple pouch boxes. They seriously need to renegotiate their rates with Royal mail or a delivery company. As for the actual pouches, the taste of the Strawberry Raspberry Cherry, reminds me of the 1980's children sweets sherbet dips packet. Very sweet and sickly but after 10 min. the taste fades away.

Réponse de Muse
Great service
Great service, fast delivery and the great variety of product. I am very happy with the purchase at Muse.
I enjoy the ai stories
I enjoy the ai stories, interesting. However, its a costly app. It not worth the amount of money we have to pay for the stories.
Multiple flavours tried !
I have now tried multiple flavours of the energy 140mg and have to say they are all pretty good :-)
The raspberry lemonade could do with a bit more flavour but it's still good
Great products folks
I would like to try all the flavours and probably well do in time
Maybe you could have a compartmented multi try pack with all the flavours in ?
Tastes like the actual one
Tastes like the actual one. Adds some burning feeling to the lip. Definitely good alternative for the nicotine snus.
Muse pouches have a high level of…
Muse pouches have a high level of flavour but the nicotine strength dousent feel very strong. I think I feel a bigger hit from 3mg velos than 6mg muse pouches. They taste nice but I don't think that this slow release technology is very good
Nicotine Free Pouches taste really…
Nicotine Free Pouches taste really good.
However, I was expecting pouched to give me a burning sensation, to help me with my cravings, but nothing happened. Got the max strength, felt nothing.
Great taste
Very good product. I tried the one dot strength, and I am very pleased. Previously I tried other nicotine pouches on the market, but they are too strong or make me cough. Great recipe from Muse. I strongly recommend.
Excellent nicotine pouches
Excellent pouches best flavours going and iv tried a lot of brands, there very well priced and average 48 hrs delivery, I’m more than happy with the service and will continue to use this brand,,,,,, just a thumbs up a lemon flavour would be fun
Hassle free and good service what’s not…
Hassle free and good service what’s not to like? Thanks ☺️
Really great company to deal with
Really great company to deal with , I order from them regularly and the parcel always arrives on time without any issues. Their products are second to none, I've tried many different pouches and the quality of muse is far better than the rest.
Highly recommended.
Best pouch Company in the whole of uk…
Best pouch Company in the whole of uk amazing quality good clean release and gums feel good after and good nicotine release
Best snus
Perfect company fast delivery and good customer service defo would use again and would live to collab with these guys
Lovely flavours
Lovely flavours, quick delivery. One of the best nicotine pouches ive tried
Great products and service
Really high wuality pouches and they…
Really high wuality pouches and they are game changing if you like to stay energized or like to have a bit of a buzz
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