I have given 5 stars as Mike from customer support personally got in touch with me and offered me £25 gift card for the delay of the last package. I wasn't expecting anything but that was nice of him... Voir plus
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Energy pouches dose what they say on the tin, late delivery to the date spec online, got three flavors to try all were ok but do have a cemical taste somtimes that can be qite intence but when it sett... Voir plus
So ordered online for delivery and everything appeared somewhat ok. Package was delivered 3 days later....to an unknown address over 300 miles away from me. Not a problem me thinks, ill contact Muse... Voir plus
Much improved now. They have a new customer service person in place. My previous experience with them was terrible. My most recent has been night and day different.
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Muse, the UK’s first nicotine pouch brand, where innovation meets tradition. Our journey began with a vision: to offer a cleaner, more accessible alternative to traditional nicotine. Muse nicotine pouches are tobacco-free, smoke-free, sugar-free, and free of harsh chemicals—allowing you to enjoy nicotine anywhere, without smoke, ash, or odor. Designed with a smooth, clump-free texture and crafted for long-lasting flavor, our pouches deliver fast, satisfying nicotine release. We’re committed to making quality affordable, offering a smarter, cleaner nicotine experience. Join us at Muse—a step toward a more liberated way to enjoy nicotine.
Coordonnées de contact
1 Brook Street, LE8 6LA, Leicester, Royaume-Uni
- hello@musepouches.co.uk
- www.museitnow.com
3,7
Moyen
329 avis
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Brilliant service
Brilliant service! Got them quick and does what its supposed to well!
27 novembre 2025
Avis spontané
Réponse de Muse
Thank you for the fantastic review!
We’re thrilled to hear your order arrived quickly and is working just as expected. Your support means a lot, and we’re always here to make sure your experience stays brilliant!
Where is my product
i’ve ordered some of their product with the express delivery so i could get it the next day. and yesterday it was supposed to come and it didn’t. i contacted royal mail to see why it didnt come and apparently my delivery details weren’t on the package, so they returned it back to the sender, so i contacted them via email and i still haven’t gotten a response,
25 novembre 2025
Avis spontané
Réponse de Muse
Hi Michael,
Thank you for your review - I can see that on your first order you omitted your house number, but on your second order you included this.
Normally businesses would receive the returned parcel back and then contact the customer to advise that they can either pay for a reshipping fee or a refund can be offered.
However, Muse is not your ordinary normal company. We are people who care, about you and our products.
I am resending your order out with no additional fees and I have also included some freebies for you to enjoy as we were slightly delayed due to the Black Friday event :)
Pop me over an email if you would like - the parcel will leave us today for delivery tomorrow to you.
Thanks
Jade
Nice helpful product reasonably priced good company who are doing good.
I like and use the products after using different ones of a similar product but these are my favourite, I really like the flavour I like you get more in each can but they do cost more but I like have 20 rather than 15. I also received a small bag of feel good gummies.a small token a free trial bag etc.It would be better if the delivery was faster like a previous co. Did. As they do become a crutch item which is better than smoking. I like the caffeine pouches when I don't want the other. I think it would be good if the pouches lasted longer and there was more strengths as I've found 12mg too much but 6mg nice but longer lasting would be great. But I feel I'm in good hands with muse ☺️ the pouches are just better than what I've officially used you can find out why on the website.
13 novembre 2025
Réponse de Muse
Hi there,
Thank you so much for taking the time to share such a detailed and thoughtful review. We’re delighted to hear that Muse pouches have become your favourite, and that you’re enjoying both the flavour and the larger pouch size. It’s great to know you’re also making use of our caffeine range, and we really appreciate your kind words about feeling “in good hands with Muse” — that truly means a lot to our team. 😊
We’re also grateful for your constructive feedback. We’re continuously working to improve our product range, including exploring new strengths and longer-lasting pouch options, so your comments are extremely valuable. Regarding delivery, we understand how important speed and reliability are, especially when our products help people make positive changes such as reducing or avoiding smoking. We’re reviewing ways to make shipping faster and more consistent, and feedback like yours helps us prioritise this.
We’re glad you enjoyed the free sample gummies too — a small token of appreciation for choosing Muse!
Thank you again for your trust, loyalty and helpful suggestions. If you ever need assistance or want to share more feedback directly, we’d love to hear from you anytime.
Warm regards,
The Muse Team
These flavours are unmatched
These flavours are unmatched. Surprisingly the best thing I've had in my mouth
4 novembre 2025
Réponse de Muse
Thank you for your fantastic feedback! We’re thrilled to hear you’re enjoying our flavours and that they’ve left such a positive impression. At Muse, we always strive to create products that delight our customers, and your support means a lot to us!
Favourite nic pouches
These are my favourite nic pouches. Great flavours and enjoyable nicotine release. I don't use anyone else now!
1 juillet 2025
Réponse de Muse
Thank you for your wonderful feedback! We’re thrilled to hear that our nic pouches are your favourite and that you’re enjoying both the flavours and the nicotine experience. Your loyalty means a lot to us, and we look forward to continuing to provide products you love!
If I could rate higher than 5 stars I…
If I could rate higher than 5 stars I would
Cause first time ordering i bought 1 pot and I got 2 for free and free peach gummies which are a 9/10
14 novembre 2025
Avis spontané
Réponse de Muse
Thank you so much for your amazing feedback! We’re thrilled to hear you enjoyed your first order and loved the extra goodies. It’s fantastic to know the peach gummies were a hit too! Your support means a lot to us, and we look forward to delighting you with future orders.
Great pouches, terrible customer service
I've ordered from Muse a few times now. The pouches are great but their customer service is terrible. My last order I received a tub of pouches that contained the wrong flavour. I've tried to contact Muse twice and just been ignored.
29 octobre 2025
Réponse de Muse
Hi Emma, Many thanks for your review. We have popped you over an email back earlier this week to explain the reason for the slight delay in picking this one up, but we have resent out the order free of charge and I can see that this has been delivered. Once again I am so sorry for the delay in coming back to you due to the unforeseen circumstance.
Useless customer service
Useless customer service.
There was 1 item missing from my order, no response to the multiple emails sent.
It’s a real shame as the product is actually great.
Just hope they get your order right the 1st time though…
27 octobre 2025
Réponse de Muse
Hi Tim, Many thanks for your review. We have popped you over an email back earlier this week to explain the reason for the slight delay in picking this one up, but we have resent out the order free of charge and I can see that this has been delivered. Once again I am so sorry for the delay in coming back to you due to the unforeseen circumstance.
Réponse de Muse
Thank you for your kind feedback! We’re delighted to hear that you’re happy with both the effectiveness and taste of our product, as well as our quick delivery. At Muse, we always aim to provide products that our customers love and can rely on. Your support is greatly appreciated!
Best gummies on earth
I orded muse energy pouches and they came with flower gummies this definetly made my day and they taste amazing and the pouches taste really good too
7 novembre 2025
Avis spontané
Réponse de Muse
Thank you so much for your fantastic feedback! We’re thrilled to hear that our energy pouches and flower gummies made your day. It’s great to know you’re enjoying both the taste and quality of our products. Your support means a lot to us, and we look forward to delighting you with future orders!
Réponse de Muse
Thank you for your feedback! We’re delighted to hear you’re happy with our service, product, and fast delivery. At Muse, we always aim to provide a smooth and reliable experience, and we truly appreciate your support!
Réponse de Muse
Thank you for your fantastic feedback! We’re thrilled to hear you’re enjoying our products, especially the strawberry ones, and that you find them effective and good value. Your support means a lot to us, and we look forward to serving you again soon!
**issue resolved - Nic Pouches are 7.5/10 - Energy pouches - 5/10
Item was never received - contacted the customer support team 3 times since the 28th october and not had any response.
review can change if the customer support team reaches out and rectifies this issue.
**Edit 20/11/25 - Customer services got in contact with myself and rectified the issue of not receiving items.
Nic pouches are really good 7.5/10, flavour and sensation are both there. They do run a little cold on the gums, a warmer experience would be nicer.
Energy pouches were a 5/10 - flavour was nice and effects whilst using them were what you expect. However the crash that followed was insane. will maybe try the weaker ones (i had 140mg) next time to see if they're any better
Strawberry, rasberry & cherrry flavour is really good.
29 octobre 2025
Réponse de Muse
Hi Cosworth, Many thanks for your review. We have popped you over an email back earlier this week to explain the reason for the slight delay in picking this one up, but we have resent out the order free of charge and I can see that this has been delivered. Once again I am so sorry for the delay in coming back to you due to the unforeseen circumstance.
Réponse de Muse
Thank you for your feedback! We’re delighted to hear you’re enjoying our great flavours, fast shipping, and value for money. At Muse, we always strive to provide products and service that our customers love. We truly appreciate your support!
Réponse de Muse
Thank you for your feedback! We’re glad to hear you’re enjoying our Halal gummies. At Muse, we take pride in providing tasty and inclusive products for all our customers. We truly appreciate your support!
New to the nicotine pouches......
New to the nicotine pouches......
They worked fantastic to help with the cravings plus they can be used anywhere anytime. Loved how they taste flavour seamed to last a long time would recommend. Definitely buying again.
27 octobre 2025
Réponse de Muse
Thank you for your fantastic feedback! We’re thrilled to hear that our nicotine pouches helped with cravings and that you enjoyed the lasting flavours. Your recommendation means a lot to us, and we look forward to providing you with more products you love in the future!
Réponse de Muse
Thank you for your feedback! We’re delighted to hear you’re happy with both our service and our product. At Muse, we always aim to provide a reliable and enjoyable experience for our customers. We truly appreciate your support!
It was so good 👍
27 octobre 2025
Réponse de Muse
Thank you for your feedback! We’re thrilled to hear you enjoyed your experience with Muse. Your support means a lot to us, and we look forward to serving you again soon!
the focus caffeine Cool mint pouch got…
the focus caffeine Cool mint pouch got really salty after a short while and that was all i could taste. wondering why this is
1 novembre 2025
Avis spontané
Réponse de Muse
Thank you for your feedback and for giving our Focus Caffeine Cool Mint pouches a try. The pouches do contain a small amount of salt, which is intentionally included to help induce the saliva response and enhance the overall experience. We understand that taste preferences vary, and we appreciate your input — it helps us continue to improve our products.
Speedy delivery and nice tasting pouches
Delivery was reasonably fast given the fact that I placed the order near the weekend, and the pouches had a nice flavour.
17 octobre 2025
Réponse de Muse
Thank you for your feedback! We’re glad to hear you enjoyed the flavour of our pouches and that your delivery arrived quickly, even over the weekend. At Muse, we always strive to provide tasty products and a reliable service. We truly appreciate your support!
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