My Cruises Avis 1 022

Excellent after sales service!
I requested a cabin upgrade for our coming cruise. Keira, she contacted HAL and find the best suitable cabins at the time. Thank you so much, it's much appreciated.

Easy to deal with pleasant lady. Resolved my query immediately

Sohaila Kher was very helpful and explained everything for me! She went out of her way to ensure we had the best cabin for our needs! The booking process was seamless and the payment of the deposit was easy .

Was an outstanding per whom was an awesome help.
Kind, Friendly and knowledgeable.
Also extremely helpful.

ISSABELLA KELLYTHORN Cruise Sales Consultant was just very friendly and very helpful

Great service. Always available to answer questions. Today I spoke to Matthew Wilson. Sooo helpful and knowledgeable.

The sales consultant(Romi Karydis) was extremely helpful with our booking.She took me through the booking procedure very professionally explaining as she went.

Keira,
We saw everything promised and a lot more all at a 5-star level. We thought our experience would be about all the attractions such as the forbidden city, Pandas, Terracotta Warriors and the Great Wall (which were fantastic) but it was the everyday life of the Chinese people and their surprising sense of humor which we remember most.

We were booked on a Blue Lagoon cruise around the Fijian islands that was to leave on May 8 but has been cancelled as the ship ran aground & was damaged. We are having a terrible time trying to get a refund so we can book something else as we have house sitters arriving in two weeks so have to get out of our house . Terrible company to deal with!

Jason was our consultant.
He was courteous, conscientious and very knowledgeable.
He was extremely patient with our decision making as this will be our first cruise.
He made us feel confident and in no way pressured in our choices.

I had a telephone conversation with Ben Whinham to enquire about a holiday package that I was interested in. Ben was very professional, helpful & patient (with a good sense of humour). As a result, I paid the deposit & booked the holiday

Pani was really helpful and answered all my queries

The consultant was very helpful and answered all my questions. He helped me decide on a few options for the trip which was very helpful and informative. his name was Jason Stegmann

It was easy to make the booking.

Booking was made for 2 couples. All went well

The My Cruises team have always been very profesional and personable, dealing with Nichole,Jamie and Angela has been a trouble and stress free exsperiance.

Jaida was very knowledgeable she was aware of the issue and was able to provide a response straight away

The wait on the phone was very long. However once Jaida Salt answered she was very helpful. We had emailed the last two days and have still not had a reply from those emails!!!

First Kine and then Ben were very helpful and quick to respond to queries