mydeposits Avis 

I had such a great experience. The service was smooth especially the staff, I got the help I needed and it was quick. He was professional and knowledgeable.

I had a great experience with myDeposits. They kept me updated via email at every stage of the process, which was very reassuring. Of course, it took some time to get the final result, but it was definitely worth the wait. We are very grateful for the fair and professional decision! Special thanks to Donna for handling our case.

Sarah answered my call and was so, so helpful. I have used mydeposits for years but under the new ownership of ‘Total Protection’ the website is clunky and difficult to use. Clearly, not the only one with problems, 83 people waiting on the chat line; it gets to 1700 and they cut you off and suggest you start again tomorrow!

After issues with our landlord and inflated quotes regarding our deposit we needed to use the MyDeposits dispute service. They were extremely helpful and informative and kept us updated through the whole process. It’s very daunting trying to negotiate these situations but they made me feel like I could do it and our assessor Donna advised myself on every step I needed to take to ensure I at least had the bulk of my deposit returned. You always think that the landlord will come out on top but as the service is impartial it dealt with facts and came to a good conclusion for us.

It has been a mission to deal with the company since the change of platform. It we were advised about it we missed the email. I think at least one other follow up should have been sent and/or a text to the registered number. We were left floundering and holding on for hours only to be disconnected. The live chat took over an hour to reach an operator. Also there seems to be a glitch adding new deposits which transpose addresses and lastly the balance show seems to include old unprotected deposits . I was helped by Nic yesterday who was most helpful and Bec on chat today too but things need to be resolved

Since they changed the format, the whole process is horrendous. This was such an easy website to use, whoever gave the go ahead to change something that worked so well, needs to rethink this and return to the original set up.

The lady I spoke to, Clare-Louise, was very informative and clear in her explanation.

The new system is a little clunky and it took half a day to get through to a representative to have a discussion, I hope they smooth out the user interface.

MyDeposits have fundamentally changed their operating procedures for those who are protecting the deposits adding many extra hoops to jump through.
As of the beginning of August 2026 it is a truly agonising experience and more expensive.
Actively looking to change provider.

Switch to Total Property a nightmare and cannot get through easily, however Nic was incredible and handled everything for me. Thank goodness for Nic!

I had an outstanding experience with TotalDeposits, and I especially want to thank Benjamin for his exceptional support throughout the process.

From start to finish, Benjamin was professional, knowledgeable, and incredibly helpful. He took the time to answer all of my questions, kept me updated every step of the way, and made what could have been a stressful process feel simple and straightforward. His communication was excellent, and nothing ever felt like too much trouble.

It's rare to come across someone so dedicated to providing excellent customer service. Benjamin genuinely went above and beyond, and his commitment to helping customers really stands out.

I highly recommend TotalDeposits, and if you have the opportunity to work with Benjamin, you're in great hands. Thank you for such a fantastic experience!

Mydeposits was a great, user-friendly scheme until they decided to 'migrate' the platform to Total deposits. It is now no longer fit for purpose for insured schemes. The people on customer service are helpful but it took and hour and a half to get through on live chat on Monday and 49 minutes yesterday. They now charge a fee every year to protect deposits rather than a one-off fee as previously.

A very real interaction, the lady handling the call didn’t read from a script. Genuinely pleased with her response.

I cannot praise Clare enough, she took the time to help and assist me with protecting 2 New deposits and I was under so much stress as the systems have changed, she went over and beyond to resolve my situation I cannot praise her enough. Thankyou Clare you are a superstar🙌

I spoke to Clare-Louise for 53 minutes this morning. She was incredibily helpful and talked me through the entire processes and what to expect and when. She was very apologetic that they are somewhat behind at the moment due to moving to a new platform. I feel reassured now that all is in order.

Nic was brilliant helped me through some problems with the new setup and had a thorough knowledge of the new system. She is a lovely lady and very patient and helpful, talking me through each step. Thank you

Change isn't always for the better. I logged in today to get a tenant deposit information leaflet. After much searching it was impossible to find. Ok. So, I tried to call I was in a queue for 60 minutes. Then the woman who took the call was helpful & apologetic. Everyone calling is really unhappy with MyDeposits changes. Add to which, they have messed up my deposits. Deposits that were released are NOW SHOWING AS REGISTERED! What have they done. As if landlords haven't got enough to do with educating themselves about the new Renters Rights law. Fines and Make Tax Digital. Some clever bod at MyDeposits has just thrown out a completely messed up portal. It may look flash. But it doesn't work. Change for the sake of change. Just stop.

As Always my help from ( my deposits ) Total property has been exceptional what problems i had were sorted for me they are an amazing company .
This week i have had the help from Michelle , James ,
Claire making my Life so much easier with their input
and service they gave 🤗X
thankyou X

Though I had to queue on the phone for over an hour (!) when my call did get through Nic was incredibly helpful, clear and patient. So a big thank you to Nic.
Just one thing - why did you have to change the platform - it worked perfectly before and the new site is not that easy to navigate and frankly counter-intuitive a lot of the time. However, due solely to Nic I am now reassured as to how it all works. Give her a bonus!

Sophie f was amazing. I spent 2 hours sat morning on line and got nowhere. After calling and waiting 1 1/2 hours on phone when in queue I was no 5 got cut off then called again waited all that time and Sophie f came along was amazing knew her stuff talked me through. Thank you so much so helpful. Very attentive and made me feel at ease. Navigated me through the new platform. Went above and beyond. Thank you.

I spoke to NIC she was very professional and very helpful.
She guided me through and all my queries were answered and l was told about the new law with regards to the tenant deposit.
She send email with the link on Guide to go through as well.