mydeposits Avis 

My deposits are always generous with advice; today, Clare-Louise was very knowledgeable and professional in helping with my inquiry.

Excellent support from Nic who explained the process perfectly and displayed an excellent level of knowledge

Nic had a great sense of humour and was very friendly, helpful and affable. She was knowledgeable too. She made my day with her giggles. She is an asset to your company!
Thank you !

Their system removed timestamps from my evidence, then tells me I'm liable because my evidence did not have timestamps.
While the landlord uploaded a screenshot of a random piece of furniture that looked nothing like the existing one and got a free 50% payout.
When challenged, they had no interest, even though they said factual errors can be challenged.
They also removed their business on Google Maps to hide all the 1 star reviews they had.
Absolute disgrace. I would stand in front of a judge all day to present all my evidence, but the system makes it impossible for individuals to get any form of justice. They know this and take advantage of it.

Excellent! Thank you Claire!

Had a little difficulty initially navigating the system. Spoke with Hannah who was awesome and made it appear straightforward ! The world needs more Hannah’s …

Benjamin was a great guy,patient and really friendly.
He was dealing with a 60year old who finds dealing with things over the phone a little difficult, and Benjamin was a great man to talk to.
We need more people like this man.lol
Thank you ,Benjamin

Thanks Nic
You were very helpful.
All went smoothly and deposit refunded super quickly. 😀

A massive thank you to Nic who was really helpful with query and very professional. Nicest service I’ve had in a while!

Brilliant customer service with a smile and a laugh from Nic!

Hannah was really helpful. We resolved my problem.

We spoke to Beckie and she was very helpful and gave us clear information on the process. She then began the depisit return actions. She was friendly and warm. We were reassured and our concerns were dealt with sensitvely. Thank you

I spoke to Armani yesterday, a lovely, helpful, and patient person who helped me negotiate a process I was having trouble with. She walked me through step by step to a successful conclusion.

Extremely helpful staff who assisted and pointed me in the right direction for me to be able to resolve my issue in an expeditious manner. Armani certainly is an asset to the company who knows his business.

My query turned into a helpful conversation over the phone with Nic. I was provided with assistance, important details and good service that leaves one feeling good about contacting the mydeposits.

Benjamin was extremely knowledgeable and kind. He guided me through the whole process of a deposit dispute that I am in the process of going ahead with.

Thank you so much, Benjamin!

Nobody wants to get involved in a nasty deposit dispute - it's a really horrible situation for everyone involved. I have just come off a MyDeposits webchat - on a Friday afternoon - so relieved to have my queries dealt with by such a sane, professional and HUMAN person. Thank you.

Needed to make some adjustments to a certificate and using the live chat was brilliant.
Really helpful and nothing is too much trouble.
Highly recommend

Spoke to Hannah at Customer Services to briefly discuss an unexpected devastating and difficult family matter that had arisen. Hannah was extremely helpful, empathetic towards my personal situation and was totally professional in assisting me with trying to provide sufficient information (with GDPR in mind), with simple, easy to understand guidance on the steps I would be required to take to further resolve my enquiry.

The staff is really helpful.