mydeposits Avis 

My query turned into a helpful conversation over the phone with Nic. I was provided with assistance, important details and good service that leaves one feeling good about contacting the mydeposits.

Benjamin was extremely knowledgeable and kind. He guided me through the whole process of a deposit dispute that I am in the process of going ahead with.

Thank you so much, Benjamin!

Nobody wants to get involved in a nasty deposit dispute - it's a really horrible situation for everyone involved. I have just come off a MyDeposits webchat - on a Friday afternoon - so relieved to have my queries dealt with by such a sane, professional and HUMAN person. Thank you.

Needed to make some adjustments to a certificate and using the live chat was brilliant.
Really helpful and nothing is too much trouble.
Highly recommend

Spoke to Hannah at Customer Services to briefly discuss an unexpected devastating and difficult family matter that had arisen. Hannah was extremely helpful, empathetic towards my personal situation and was totally professional in assisting me with trying to provide sufficient information (with GDPR in mind), with simple, easy to understand guidance on the steps I would be required to take to further resolve my enquiry.

The staff is really helpful.

Nic was lovely- very helpful and reassuring.

Smooth customer service. Landlord inputted the wrong information and customer support swiftly sorted things and got the process running.

I was able to get through quickly (massive bonus) to Nic who listened to my issue. While she was not able to help me with the specifics of the problem as this would be the subject of any deposit adjudication, Nic was able to help talk me through how the deposit dispute process would start and therefore this helped me to formulate how I would proceed - so next steps sorted. What had seemed like a massive and unfair issue now feels manageable; so lovely to talk to an empathetic person with a superbly calm, common sense manner. I wish all help lines were like this!

Excellent service. Very efficient, friendly and helpful. Made everything very simple and easy for me.

Very Precise and clear understanding and instructions on what I had to complete. Claire was the lady I spoke to and thankfully she sorted my queries extremely fast with great patience for explaining what I didn't know

Quick efficient process. Helpful colleague

VERY helpful lady by the name of Nic helped me today and took all the stress out of the process

Was very surprised to hear and read the experiences of others because I could not fault this company.

1) They answer the phone straight away.
2) You speak to human - Hannah was absolutely faultless and really knew her stuff. Fantastic service from her.
3) They had a resolution on the phone which is exactly what you want.

Could not recommend any more. 10/10.

Had a very good experience
No waiting in the queue the call was andwered within few seconds
Hannah briefed me about the outcome of my case. She was extremely professional and helpful therefore 10/10

Terrible experience.

They have had a glitch in their system for weeks, and every time we need to release a deposit, a long phone call with them is required.

If this issue is not fixed shortly, we will have no choice but to move to a different deposit protection scheme, as this is simply not manageable on an ongoing basis.

My call was answered very quickly. Nic understood my enquiry, went through it point by point and was pleasant and helpful

I quite often speak to Ross at My Deposits, he is always extremely helpful, very efficient and always gets everything done very promptly. A**** Service!!

i had a lovely experience twice today with two lovely ladies who helped my enquiry quickly and resolved everything that i needed help with. The two lovely ladies that i spoke with today where Hannah and Nic, both were very friendly and professional and gave excellent service.

Clare-Louise was excellent in helping me resolve my issue. The answer I had been trying to get from my agency for weeks, she managed to sort out in one phone call.

She was extremely helpful and clear, guided me through each step, and stayed on the call until everything that needed to be done was completed.

A big thank you to Clare-Louise for her support.