mydeposits Avis 

I spoke with Nic on the phone today who was AMAZING!!! Nic went the extra mile to help me with my questions absolute 5 stars!!

This review would honestly be 1 star if it was not for the efficient and amicable resolution by a lady called Nic. Despite many emails and many previous phone calls I was under the impression that this company did not want to help. However Nic quicky assessed the problem and rather than firing off requests for more information, took me through a clear process to release the deposit. Well done !

I had a very positive experience with MyDeposits throughout my deposit dispute. The process was fair, transparent, and handled professionally from start to finish. The adjudicator carefully considered the evidence submitted by both parties and reached a balanced decision based on the facts.

Wow what fantastic help i recieved from Nic. I am a landlord wanting to claim against a deposit. I'd tried and failed online. To be honest at the time I phoned I was at boiling point. I was given simple easy to understand help. Nic stayed with me guiding me through the process. Having completed the required form. Explanation given of the procedure dependent upon the tenant’s response or not. I was gifted a complete help package and Im truly grateful.

Very nice telephone manner and very helpful with finding my deposit would recommend

Brilliant
super helpful
Thank you

Nicki was excellent in answering our query - friendly, helpful, thorough and reassuring - thank you once again - very much appreciated (Call: 25/6/26 - 11.50 am to 12.05 pm)

This is our first time using a deposit scheme and battling an unfair deduction claim from a landlord.

I called today and had the best support and clarity from Benjamin. He patiently walked me through the process, was happy to answer all my questions in length, and provided very helpful guidance and advice.

Thank you for making a stressful situation, a little less so.

Nick was outstanding service and helped myself and my landlord, she is patient empathetic and very professional myself and my landlord was very happy with nicks service she went above and beyond thankgod so much nick

Avoid at all costs. Completely incompetent company. Supposed to offer impartial adjudication for deposit disputes. The evidence was not reviewed at all. Totally biased and as their decision is final, they feel that they can just do what they want. AVOID AT ALL COSTS

Clare-Louise was very kind and helpful!

A recent experience from someone close to me has made me feel that 'mydeposits' do not protect the tenants deposits in any meaningful way, they are there to serve unscrupulous Landlords who make false claims and use the deposit as another way to profiteer. Of course not all Landlords are the same but in then case of my friend, the Landlord put several unjustified claims forward to withhold 2/3rds of the deposit. Things such as a ceiling which had a small mark touched up with the matching paint but a claim was made for complete repainting, a completely unnecessary claim, a kitchen lino with a small stain left by a doormat, a claim was made for a complete replacement!
Such claims are fraudulent and should be plain to see by a neutral organisation. my deposits are no such thing sadly.

I spoke to 2 customer services agents while setting up a new tenancy deposit account. Both ladies were extremely helpful, which is why I went with MyDeposits rather than a competitor. Customer Service is King in my view.

This service has been nothing short of appalling. Communication is slow and unhelpful. The website is very user UNfriendly and deliberately confusing.
Despite providing clear and strong evidence I was met with delays, responses were dismissive and they lack accountability. It is an absolute disgrace.
This scheme should be avoided at all costs..

Swift response and payment excellent service

Very helpful and friendly customer service.
I spoke with them regarding general advice about how to approach my letting agents who were taking a very long time to release my deposit. It was very useful!

it worked callie and sophie both helped me login

My letter to them below
I find your decision incredulous.
Not only have disregarded the law regarding the notice period, you have allowed the tenants to live rent free.
Additionally, you have allowed them to leave the garden in a mess with just £40 payment which would not even cover one hours pay for this to be rectified.
I am now several hundred pound out of pocket due to your bias decisions.
The house was let in a clean and tidy state; the tenancy requires the tenant to leave it in the same state less wear and tear, it is clear from the evidence it was not.
Clearly you are not impartial, you have no regard for the law or landlord
If I could take legal action against you I would.
I shall write to The Ministry of Housing Communities & Local Government with a view to removing you from handling any deposit scheme as you are unable to follow the law.

Process was long, took me almost 3 months to receive an answer. They side with landlord when it comes to cleaning, natural deterioration of furnitures. I had my place domestically cleaned, but they My deposit still decides I should pay for another cleaning service in full. The landlord also charged £150 for a furniture which was obviously natural deterioration but My Deposit doesn't consider this. Although I won some deposit back, it felt like My Deposit tends to do 50/50 allocation even tho I have strong arguments in all claims, especially the original claim from the landlord was just unfair, exaggerated and charging more than it needed to be fixed, like all typical landlords.

Dreadful experience in which MyDeposits is quite clearly on the side of their members (landlords). We lost a large amount of deposit money despite significant pictorial and written evidence to the contrary showing how disingenuous our private landlords were in making a claim. The landlords also tried sent emails bordering on harassment and a false invoice from a fake company which was outed. If you find out your private landlord has deposited your money with them and a dispute arises at end of tenancy then obtain legal advice, speak to shelter or ask Citizens Advice Bureau. MyDeposits are definitely not neutral in my view and at best totally dismissive of evidence supplied. Stay clear.