Excellent Buisness. Tom in particular has been very patient with us whilst we navigate the world of bulk mailing. Tom constantly keeps us up to date, and always takes the time to explain things thorou... Voir plus
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Lisez les avis des autres
Lindsey has been our rep since I first started dealing with My Mailing Room, and has been amazing! She has always been kind and extremely helpful. No matter the issue we've had - with our Franking mac... Voir plus
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I want to thank My Mailing Room and Tom Lacey who has helped our team throughout our experience with this company. Tom has gone the extra mile which has made all the difference, no email or question i... Voir plus
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We regard My Group Solutions as part of the team here. Sharing our views on excellent quality, cost effective reliability and speed of service- all carried out with passion and great humour. Tom is so... Voir plus
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À propos de l'entreprise
- Fournisseur de machines à affranchir
- aussi dans
- Fournisseur d'enveloppes
- Service d'expédition et de livraison
Écrit par l'entreprise
My Mailing Room is a MyGroupSolutions company and was formed in 1995. My Mailing Room offers you franking machines, folding and inserting machines and letter openers. My Mailing Room’s sister company MyGroupSecurity supplies X-Ray mailroom security equipment and other security products for businesses. We have within our team a wealth of industry experience and offer skilled account management both at point of sale and on an ongoing basis. Another MyGroupSolutions company, My Printing Room provides full print management hardware including multifunctional printers, photocopiers and desktop devices for businesses of any size throughout the UK. For more information about our mailing equipment and services please visit our website or give our friendly team a call on 01322 288890.
Coordonnées de contact
Unit 1 Swan Business Park, Sandpit Road, DA1 5ED, Dartford, Royaume-Uni
- 01322 288890
- enquiries@mymailingroom.com
- www.mymailingroom.com
4,8
Excellent
91 avis
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Incredible Customer Service
Lindsey has been our rep since I first started dealing with My Mailing Room, and has been amazing! She has always been kind and extremely helpful. No matter the issue we've had - with our Franking machine, our supplies, or most recently even some invoices - they have been an incredible help for any and all problems we've encountered.
27 janvier 2023
Avis spontané
Réponse de My Mailing Room
Thank you Martin for taking the time to leave your detailed review of My Mailing Room and Lindsey your amazing Account Manager. We like to have a single point of contact as looking after a customer’s account overlaps several areas and issues can be resolved much faster when one of our Account Managers is on the case.
Brilliant company!!
We have been using My Mailing Room for a few years now. Their service is great and our contact Lindsey is always helpful and finds us the best solution. We highly recommend this company :)
Express Appliances Ltd
20 janvier 2023
Avis spontané
Réponse de My Mailing Room
Thank you Matt, for your review, your recommendation and for being a longstanding customer. We look forward to working with you and your business for many years to come. Charlie
I have been dealing with Lyndsey for a…
I have been dealing with Lyndsey for a few years now and i can honestly say that nothing is too much trouble for her to deal with when needed. She is always pleasant, has an aproachable friendly nature and gets back to you straight away. Lyndsey is very professional in every way and an extreme example to us all in how a business should be run.
20 janvier 2023
Avis spontané
Réponse de My Mailing Room
Hi Steve. What a lovely review! I have worked with Lindsey for 18 years and she is an integral part of the MyGroup family and extremely professional - plus, she is just as nice with her colleagues. Thanks again, Tim.
Franking Good
As a company we have been using My Mailing Room for quite a while (longer then my employment) and have never had an issue.
Good communication and deliver and support.
16 janvier 2023
Avis spontané
Réponse de My Mailing Room
Hi Rich. Thanks for your “franking good” review and for being a valued customer. We strongly believe that good communication between customers and suppliers is always key. Thanks again for your review, Tim.
Post Room Scanner
Linsey was extremely knowledgeable and helped seamlessly deliver, install and implement the required postage scanner and associated training to our client. Could not be happier with the level of service or professionalism.
16 janvier 2023
Avis spontané
Réponse de My Mailing Room
Thank you Wendy for writing such a nice review. Due to the importance of these devices, we work very hard to ensure that the installation and training for postal security products is delivered with planning and professionalism. Lindsey’s expertise and knowledge is vital to this so thank you very much for mentioning her.
Stuffing Machine Purchase
Tom Lacey has given us first class customer service since we have been in contact, nothing has been too much for him, with training etc also. Would highly recommend.
13 septembre 2022
Avis spontané
Réponse de My Mailing Room
Thank you so much Louisa for taking the time to leave your review. I am glad that your new envelope stuffing machine is working well, and that Tom has been there to support you throughout the process. Thanks again, Tim
Tom has been great!
Tom at My Group Solutions has helped set up a folder encloser, printer, letter opener and franking machine with fantastic advice and help.
Set up has been painless and inductions have been informative. All are ready to go on day one. Really great service all round :)
6 septembre 2022
Avis spontané
Réponse de My Mailing Room
Thanks Alec for leaving a 5 star review for Tom and our company after the “painless” installation of your mailing and printing solution. I have passed your comments on to Tom and the team :)
Excellent service with a very speedy…
Excellent service with a very speedy response, everyone we dealt with was polite and professional. Will and have recommended to other businesses.
24 février 2022
Avis spontané
Réponse de My Mailing Room
Thank you for your review. We know a speedy response is extremely important, so we will always reply to any enquiry or call with urgency. Also, lovely to hear about the polite and professional staff too. Thanks again for your review. Charlie.
Great example of customer support and care
We have been receiving exemplary support from Tom. The guidance, which he has been providing with great patience and care has been crucial in ensuring the service is set up and running with almost no hiccups.
Thank you, Tom, for all your help.
14 février 2022
Avis spontané
Réponse de My Mailing Room
Thank you Abdul for the 5 stars and your review. We know that implementing a new mailing solution involving multiple machines and different services can be challenging, which is why we are here to help so I am extremely happy to hear that Tom’ guidance and support has been exemplary. Thank you again for your review.
One of the best contacts I made since setting up myself
I first contacted Lindsey from MyGroupSolutions in March early this year. She was the fifth person I spoke to (4 from other companies) and immediately stood out with her super helpful and professional manner. She quickly identified what I needed, sourced the item (letter folding machine) and provided invaluable advice of service contracts and making my business more efficient. Even after my purchase, my messages and requests for further services are dealt with instantly and I now trust her input for all my future requirements.
A breath of fresh air and the business advice/product she provided has helped my business like no other. Thank you Lindsey!
19 novembre 2021
Avis spontané
Réponse de My Mailing Room
Hi Jeremy. Thanks for leaving a review. It’s great to hear about your experience and how much we have been able to help with implementing a new letter folding machine. Lindsey has been with us a very long time and her knowledge is invaluable. Thanks again, and I’ll also pass a copy of this onto Lindsey. Tim.
Really good customer service
Really good customer service. Early days but so far so good.
16 novembre 2021
Avis spontané
Réponse de My Mailing Room
Thank you for your review and for choosing My Mailing Room. We are looking forward to working with you and building on our good start. Many thanks, Steve.
Folding machine
Tom lacey has been brilliant throughout the whole process made me pick the correct and best machine that would suit our needs for our company.
the delivery process was simple and was delivered within a few days of placing the order.
The training was very helpful and very detailed and didn't take long at all.
11 novembre 2021
Avis spontané
Réponse de My Mailing Room
Hi Kara. Thank you so much for your detailed review. I am delighted to hear that your experience, from original enquiry through to delivery of your new letter folding machine, has been brilliant. I will be sure to pass on your lovely comments too. Thanks again, Tim.
Really helpful
Tom Lacey has been really helpful throughout the whole process.
11 novembre 2021
Avis spontané
Réponse de My Mailing Room
Hi Jade. What a nice review to receive. We strive to be really helpful so thank you for taking the time to comment. I will pass this onto Tom who will also be very happy to read it. Thanks, Steve.
Wonderfully helpful team
Wonderfully helpful team, especially Tom a jewel in the crown
4 octobre 2021
Avis spontané
Réponse de My Mailing Room
We are very proud of our team, and Tom who has now worked for us for almost 3 years is a great example of someone who always goes above and beyond for our customers. Thank you for your lovely review, it has made Tom’s day. Tim
FPi-2700
From the very first enquiry email I have received excellent customer service. Both Lindsey and Tom were extremely informative responding quickly to all my questions. With their guidance it was decided that the FPi-2700 would be the most suited to our company. On delivery, the two gentlemen set it up and then showed me how to use it again answering all my questions.
I am very impressed with the service received and would highly recommend My Group Solutions.
1 octobre 2021
Avis spontané
Réponse de My Mailing Room
Hi Jess. Thank you for your detailed review. We make a point of ensuring that all the information we provide is clear and easy to understand; plus there should be no question that our mailing experts cannot answer! I am glad that this helped with choosing the right letter folding and inserting machine and that we impressed you with our customer service. Thanks again for your review and recommendation, Tim.
Excellent customer service
Excellent customer service again from Steve Waller and Tom Lacey. Needed ink cartridge urgently as had run out in middle of month end mailout! Called up and it was delivered to my door within the hour. Thanks guys
2 septembre 2021
Avis spontané
Réponse de My Mailing Room
Thank you Janice for leaving us a review. We pride ourselves on our customer service so I am extremely happy to hear that Steve and Tom went above and beyond to ensure you were able to get your mailing out. Thank you again for leaving us a review, Tim.
Great help from Rebecca with replacing…
Great help from Rebecca with replacing our franking machine.
1 septembre 2021
Avis spontané
Réponse de My Mailing Room
Philip, thank you so much for taking the time to leave a review. Becky is one of our more recent members of the team so it is great to read your review and I will ensure she gets a chance to read it too. Thanks again, Tim
Tom has been very helpful
Tom has been very helpful. He assessed our needs and was able to recommend a cost efficient solutions which suited us very well.
10 juin 2021
Avis spontané
Réponse de My Mailing Room
Dear Hazel. Thank you so much for taking the time to leave a review. We are glad you are getting on well with the new franking machine and I will pass your very kind words onto Tom.
We had a very smooth experience with My…
We had a very smooth experience with My Group Solutions and were looked after by Tom who was very responsive and helpful. The delivery, installation and training was very streamlined and quick - we would highly recommend.
7 mai 2021
Avis spontané
Réponse de My Mailing Room
Thank you for leaving us a review. We strive to ensure that all our customers get a smooth experience when implementing a new folding and inserting machine, so it is lovely to hear about your experience. The complimentary comments about a member of our team are also welcomed so thank you for that too. Tim
Fantastic
Fantastic! Thank you to Tom Lacey who was extremely patient while we faffed around deciding what was the best solution :) absolutely brilliant and I love the new machine!!!
24 novembre 2020
Avis spontané
Réponse de My Mailing Room
Olivia, we are glad you are loving your new letter folding machine and thank you for such a great review. We have been around long enough so we don’t mind being patient and very happy if waiting ensures that you get the right equipment. Thanks again, Lindsey
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