My Mailing Room Avis 

From enquiry, to time of sale, to meeting Tom for the demonstration on Tuesday, it has been a pleasure to work with Tom on this project. Tom was helpful, personable and honest. Thank you for making my experience pleasurable.

We bought an envelope folding machine FPi600 from My Mailing Room. Tom Lacey from your sales team was very easy to talk to. I explained what we were looking for on the telephone and within the hour I had an email sent through with the quote which was very professional and easy to understand, all the information was laid out in a great format. Impressed with the price which I found was very competitive. Emails were answered promptly and I couldn't fault the service. From the initial first contact we had the machine delivered very quickly. Even had training for the staff on how to use the machine. I will 100 % recommend My Mailing Room.

We couldn't recommend My Mailing Room more highly, in particular Nicolle, who was very professional, friendly, extremely knowledgeable of the franking machine and couldn't be more helpful from start to finish.

We were kept updated with the installation of our new franking machine every step of the way and finally given training after installation, which was informal as we requested and covered all areas, with the offer of extra training and telephone support if required at any time.

Lindsey has been extremely helpful supporting me with some changes in equipment. Lindsey shared a huge amount of knowledge with me in order for me to make the right decision for our organisation and batted back answer after answer to all my queries which was so reassuring.

Collection and delivery of equipment was executed perfectly. I was apprehensive of the timescales Lindsey gave me as it all seemed too easy, but Lindsey and the engineer on our case worked to the timescales they provided and even have our equipment returned 2 hours earlier than our deadline!

The expertise and professionalism displayed by Lindsey and the engineer working on our case has been exceptional and made the process so much smoother than I ever anticipated. It is so nice to deal with an organisation who has our interests at heart and are so easy to talk to.

The installation of our new Franking Machine was managed really well. We received excellent assistance from Steve Waller, Neil and Chloe as we adapted to the new machine, and we are very pleased with their reliable and supportive customer service.

Really efficient and pleased with the service. Lindsey helped solve all our queries and provide us with the best and most cost effective machine possible.

Really Happy

The new machine was installed and working fine. Thanks to the advice given we are now processing all our documents through machine and do not have to hand fold any items so the team is pleased.

After a lengthy review of franking machine providers we decided to go for My Mailing Room as not only were they cost effective but their customer service and after care is to the same high standard of our previous franking machine supplier who has been one of the top manufacturers in this field for many years now. Would highly recommend this provider.

I cannot fault them - very keep to obtain the new business - friendly and professional - I recommend them

We chose My Mailing Room as our chose supplier a few months ago and they have been extremely helpful with any queries during that time, their costs of competitive and they provide a first class service at all times.

We have just upgraded our old Econ machine to a new Unitmail device so we can take advantage of the new tariffs.

Despite multiple delivery mishaps the machine looks and works great so the outcome looks promising. Our Account Manager (Steve Waller) has been helpful and responsive throughout!

We have used this company for 6 years now.
Great service

Your company has been very helpful and quick to respond to any quires or questions we have had. Nicolle Marshall has been taking the majority of calls and has been quick to respond to any questions we had about the setting up or use of the franking machine. This has made the use of the machine simple and easy.
Thank you.

Been dealing with this team and Lindsey for years now and I would not change it or the team for anything. They are friendly, professional and helpful. If something needs to be organized they will achieve it one way or another, including account manager personally driving equipment around if necessary! Lindsey, Saffron Tim and the rest of the team are a diamond, across companies, difficult to find.

We have been with this company for many years and always found them first class. We have recently updated our very old machine and the change over process was not as bad as we thought. Lindsey and Lauren were very professional and very helpful.

I would recommend this company.

We contacted My Mailing Room for a machine for folding/inserting promotional materials into envelopes for sending out by post. We were doing about 600 envelopes per week manually and this was taking significant time. Lindsey (Sales) was very responsive and arranged for me to send test materials up to head office for testing. Once they confirmed the model that would suit our needs she visited our office with an engineer to demo how it works. There were options for renting or buying the equipment which was good and we ultimately decided to buy. The machine was delivered fairly quickly at which point we had to chase to get an installation date set up. Unfortunately we soon realised there was a bit of an issue with the machine being fit for purpose. We wanted to use it for 3 inserts - an a4 letter, a trifold leaflet (a4 to start with for the machine to fold into 3) and a single 1/3 A3 flyer and this was the sample material we provided for head office testing and had been told the tests showed it worked fine. The problem we had was with the tri-fold leaflet as you can't programme the model we have to fold in a specific place, meaning the crease was about 1cm off where it needed to be, putting some of our content on the wrong pages. It turned out that when HO tested the equipment they didn't un-stuff the envelope to check the contents (at which point they would have noticed this issue), so whilst the materials we use went through the machine OK (paper type etc.) this was missed. When they came to test at our office we just ran the test with regular A4 paper so didn't pick up on the issue then either. The engineer visited and tried to see if he could resolve without success, but luckily one of our staff came up with an idea for a workaround (we manually put the 1/3 A4 flyer inside the tri-fold leaflet and put both in the rear hopper) which is partly manual but still saves us significant time in not having to fold our letter or stuff and seal the envelopes, but it's not the solution we expected or were sold.

Lindsey has been great at going back to try and see if there are any other solutions for us which sadly there are not but hopefully this feedback will be useful as I think being more thorough in testing and confirming a product is fit for purpose would have made this a better experience for us. I would still buy from Lindsey and My Mailing Room again (we also have a franking machine from them), i'd just be more thorough in evaluating needs/solutions first.

Always available at the other end of the telephone to discuss and provide help.

Lindsey was very helpful and extremely efficient. I would recommend dealing with her anytime

1st class service all the way through the transaction, Lindsey provided advice when needed and reassuring after-sales service..Highly recommended thank you