MyPilotStore Avis 

Order handled expeditiously and shipped ASAP.

My son loved wearing the aviator jacket that you carry, when he was three. He’s a professional airline captain today and purchased the same jacket for his friend’s son, who just turned three. The birthday boy loves wearing his aviator jacket, I only wish that I could share a photo.

easy website to order and shipping went well no long wait

I ordered an item that was easy to order, that was priced competitively, and was delivered promptly. Kind of hard to ask for more.

Products are good shipping was kinda slow.

My complaint here isn't necessarily about the policies at MyPilotStore, but more about the customer service I received.

I ordered a headset adapter in September, used my default shipping address, and it got to my house with no problem. I ordered another one this December and somehow didn't notice that the system somehow defaulted to an old address. I noticed this when I got the email from them that they were preparing to ship the adapter.

I immediately contacted them, and they said that they couldn't change the address with USPS. I emailed back saying that "it shows that USPS doesn't even have possession of the package yet, is there any way it can be stopped, and if not, how did this happen? How did my old address become the default? I know it's on me to double check, 100%. But why would my new address be the default once and then a few months later switch back to the old address? Just trying to figure out how this happened."

I received a call from a rep named Ethan. His attitude was demeaning and arrogant. There was no "I'm sorry that this happened, let me see what we can do." It was "this is 100% your fault and we won't help you, too bad." Just generally poor customer service.

The icing on the cake was when I told him that I was going to try to reach out and have the people at that address do a return-to-sender, he said that they would incur a bill for that and charge it back to me, and that I should try to get in touch with them to pick it up since it was in the same city. I told him that this was likely not an option, and he snickered and said something like well that's your problem.

Overall, I get it. My bad for not double checking. But has customer service really become this? Consumers do not owe it to any company to give them patronage. The same adapters that I need are available elsewhere, at a lower price, and I'll be going there from now on.

Beautiful ornament and came sooner than expected

It was a smooth transaction.

My brother loved his shirt! It arrived on time & I’ll be making another purchase soon!

Got exactly what I wanted. Shipped on time. Great value.

I ordered bomber jackets for our 2 grandkids for Christmas. Was a little leary because of a few of the reviews. They arrived on time and these jackets did not disappoint! Good price. Well made. Very cool jackets. The look on their faces when they opened them, priceless!

Quick order turn around. Product arrived as described. Excellent experience

Jacket was shipped nicely in pastic with a hangar. Was soft right out of the box. Leather is very good quality. Zipper seems strong and good quality. Would highly recommend.

My first order with them was shipped and returned to them. The address on the order was fine, and there was no reason for the order to be returned by the shipper. I asked for a cancellation and refund, since I found the same thing elsewhere (Amazon) with two day shipping. It had already been more than a week for the order to be shipped and returned, and I didn't feel like waiting.

They canceled and refunded it, BUT they told me they would charge for shipping. There was no REASON AT ALL for this. It was not returned by the shipper for any fault of mine. The address was fine, and the shipper was clearly at fault. The address is a house, I have lived there for 25 years, and I get shipments all of the time.

This was my first order with them, and my last. It was for a minor product. I have zero trust in them now.

Everything went well.It was faster than I thought.For delivery

Great quality and service! Will be returning, thanks!

Exactly what I wanted and ordered. Great job, fair shipping price.

Good gift choices

On time, everything was received in brand new condition.