Rang up and few days ago to make sure the relevant documents had been sent. But unfortunately the call handler wasn't that helpful and said everything was fine. After receiving emails indicating that... Voir plus
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Lisez les avis des autres
I spoke to one of the customer service staff and he was really calm and patient. l m really sorry l forgot your name but l appreciate your service and being professional and so much humanity. Please n... Voir plus
L'entreprise a répondu
The company picked up my phone call relatively quickly ensuring that the service was very fast and therefore did not leave me waiting a long time to ask my inquiries. The call agent that answered the... Voir plus
L'entreprise a répondu
Conflicting info on joining letter an app, one says black box must be fitted within 7 days and the App is very clear 24hrs with a threat of cancellation. Not the best approach with new drivers who are... Voir plus
À propos de l'entreprise
- Assurance auto
- aussi dans
- Agence d'assurance
À propos de MyPolicy
Écrit par l'entreprise
It’s our job to help you prove to insurers that you’re a safe driver, and support you through your policy.
You will either have a Telematics Device installed by us or you will be sent one that you can install yourself. This will monitor how, when and where you drive. The safer you drive, the higher your score. It will also enable us to provide additional support if needed, like accident support and theft tracking
Limit your miles, lower your costs
The cost of your insurance is based on how far you usually drive. So if you limit your miles, you’ll pay less. But if you go over, you can purchase mileage top-ups at any time.
Save on your renewal
If your Telematics Smart Box tells us that you’re safe behind the wheel, we’ll aim to reward you with money off your renewal costs and mileage top-ups. And as well as potential savings, you’ll also be more informed to become a better driver.
Écrit par l'entreprise
Coordonnées de contact
Prospect House. Prospect Road, Halesowen, West Midlands, B62 8DU, Birmingham, Royaume-Uni
- 03301002337
- info@mypolicy.co.uk
- www.mypolicy.co.uk
4,7
Excellent
11 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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The efficiency of the staff and the…
The efficiency of the staff and the time i had to wait was really good and they fixed my problem really quick so im really happy
17 juillet 2026
Réponse de MyPolicy
Good morning,
Thank you for your great feedback and 5-star rating!
Kind regards,
The MyPolicy Team
couldnt have been more helpful in…
couldnt have been more helpful in getting my blackbox insurance up and running when i was confused, forgot the lads name but top lad.
17 juillet 2026
Réponse de MyPolicy
Good morning,
Thank you for your great feedback and 5-star rating!
Kind regards,
The MyPolicy Team
Réponse de MyPolicy
Good morning,
Thank you for your great feedback and 5-star rating!
Kind regards,
The MyPolicy Team
Réponse de MyPolicy
Good morning,
Thank you for your great feedback and 5-star rating!
Kind regards,
The MyPolicy Team
Very good staff
Very good staff , was very professional on the phone and answered every question I had , 100% recommend them as an insurance company , mr t Hicklin
13 juillet 2026
Réponse de MyPolicy
Good morning,
Thank you for your great feedback and 5-star rating!
Kind regards,
The MyPolicy Team
Jess was very polite and helped me…
Jess was very polite and helped me through my problem
13 juillet 2026
Réponse de MyPolicy
Good morning,
Thank you for your great feedback and 5-star rating!
Kind regards,
The MyPolicy Team
Very helpful guy
Very helpful guy, easy to change my policy after i didn’t put commuting on as a mistake. Very helpful with other issues regarding documents.
13 juillet 2026
Réponse de MyPolicy
Good morning,
Thank you for your great feedback and 5-star rating!
Kind regards,
The MyPolicy Team
best experience with a insurance company
13 juillet 2026
Réponse de MyPolicy
Good morning,
Thank you for your great feedback and 5-star rating!
Kind regards,
The MyPolicy Team
the lady was lovely to speak too and…
the lady was lovely to speak too and she has made my experience with my policy so good thank you!
10 juillet 2026
Réponse de MyPolicy
Good morning,
Thank you for your great feedback and 5-star rating!
Kind regards,
The MyPolicy Team
Réponse de MyPolicy
Good morning,
Thank you for your great feedback and 5-star rating!
Kind regards,
The MyPolicy Team
Great telephone service my documents on…
Great telephone service my documents on the app wouldn’t work although she put them straight through for me when I rang up and explained everything clear and was very nice,
9 juillet 2026
Avis spontané
Réponse de MyPolicy
Good morning,
Thank you for your great feedback and 5-star rating!
Kind regards,
The MyPolicy Team
She was so lovely and discussed all the…
She was so lovely and discussed all the options. She. Communication was proper.
7 juillet 2026
Réponse de MyPolicy
Good morning,
Thank you for your great feedback and 5-star rating!
Kind regards,
The MyPolicy Team
I spoke to someone over the phone
I spoke to someone over the phone, cant remember the name he said Im thinking ray or Ryan but anyways what good customer service, was very helpful with my policy.
8 juillet 2026
Réponse de MyPolicy
Good morning,
Thank you for your great feedback and 5-star rating!
Kind regards,
The MyPolicy Team
Réponse de MyPolicy
Good morning,
Thank you for your great feedback and 5-star rating!
Kind regards,
The MyPolicy Team
Réponse de MyPolicy
Good morning,
Thank you for your great feedback and 5-star rating!
Kind regards,
The MyPolicy Team
Réponse de MyPolicy
Good morning,
Thank you for your great feedback and 5-star rating!
Kind regards,
The MyPolicy Team
MyPolicy call support
I called MyPolicy in regards to an issue I was having, and I got put through to a lovely woman called Christina and she was amazing. She listened to every problem I had and was more than happy to help get it resolved. I had a few things that needed to be resolved so the call did go on for awhile but she never once seemed bothered and stayed positive throughout.
Thank you so much so the help Christina :)
2 juillet 2026
Réponse de MyPolicy
Good morning,
Thank you for your great feedback and 5-star rating!
Kind regards,
The MyPolicy Team
Réponse de MyPolicy
Good morning,
Thank you for your great feedback and 5-star rating!
Kind regards,
The MyPolicy Team
Réponse de MyPolicy
Good morning,
Thank you for your great feedback and 5-star rating!
Kind regards,
The MyPolicy Team
No offer of removal of Barack box with…
No offer of removal of Barack box with good driving behaviour. Insurance price was still extremely high and usage scoring needs to be improved on how it it monitored
4 juillet 2026
Réponse de MyPolicy
Thank you for taking the time to review MyPolicy.
Our products are telematics-based, which means the black box is an integral part of the cover and needs to remain installed for the duration of the policy.
We don’t currently offer non–black box policies or the option to remove the device once it’s fitted, even with good driving behaviour, which we appreciate you may find disappointing.
In terms of pricing and driving scores, your premium is based on a combination of factors, not just your usage score, and our monitoring is designed to reflect overall risk as accurately as possible. We do take on board general feedback about our scoring and monitoring, and your comments will be noted.
We hope this clarifies things, but if you have any further questions or need support, please feel free to contact us on 0330 100 2337
Thanks,
Bethan
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